Çözüldü Kernel Data Inpage Error mavi ekran hatası

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Nysxrz

Centipat
Katılım
5 Mart 2021
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19
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Bilgisayarım bazen donup Kernel Data Inpage Error diye bir mavi ekran veriyor. Bu olurken de kasanın önündeki turuncu ışık yanıp sönmeyi bırakıyor. Ne yapmalıyım?
 
Çözüm
HDD'in SATA ve güç kablosunu kontrol ediniz. Diski mümkünse başka SATA portuna takınız.
HDD kaynaklı gibi. Daha detaylı analiz için minidump dosyalarınızı paylaşın.
 
Dosyanın erişimini açmalısınız. Ayarları şu şekilde yapın.

Ek Açıklama 2020-08-16 103509.png
 
Evet depolama birimi kaynaklı görünüyor. Sistemdeki tüm depolama aygıtlarına HD Tune Pro ile hata (quick scan kapalı şekilde) ve sağlık taraması yapın. SSD gördüğüm kadarıyla yok ama varsa belirtin.

Bu testleri yaptıktan sonra CMD'yi yönetici olarak çalıştırıp chkdsk /f /r komutunu girin. Gelen bildirime "Y" diye cevap verip sistemi yeniden başlatın. Sonrasında da Avast'ı kaldırın. Onun da sorun çıkardığı görünüyor.

Ayrıca başlıktaki durdurma kodu, attığınız dosyaların ikisinde de yok. Eğer başka minidump dosyaları varsa onları da paylaşın.
Kod:
BAD_SYSTEM_CONFIG_INFO (74)
Can indicate that the SYSTEM hive loaded by the osloader/NTLDR
was corrupt.  This is unlikely, since the osloader will check
a hive to make sure it isn't corrupt after loading it.
It can also indicate that some critical registry keys and values
are not present.  (i.e. somebody used regedt32 to delete something
that they shouldn't have)  Booting from LastKnownGood may fix
the problem, but if someone is persistent enough in mucking with
the registry they will need to reinstall or use the Emergency
Repair Disk.
Arguments:
Arg1: 0000000000000002, (reserved)
Arg2: ffffd001edd64b20, (reserved)
Arg3: 0000000000000002, (reserved)
Arg4: ffffffffc000000e, usually the NT status code.

Debugging Details:
------------------

GetUlongPtrFromAddress: unable to read from fffff800083c9308

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2234

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on BORA

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 4288

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 65

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: winblue_ltsb_escrow

    Key  : WER.OS.Timestamp
    Value: 2020-12-07T19:20:00Z

    Key  : WER.OS.Version
    Value: 8.1.9600.19913


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE:  74

BUGCHECK_P1: 2

BUGCHECK_P2: ffffd001edd64b20

BUGCHECK_P3: 2

BUGCHECK_P4: ffffffffc000000e

ERROR_CODE: (NTSTATUS) 0xc000000e - Varolmayan bir ayg t belirtildi.

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:
ffffd001`edd64a58 fffff800`0860bda3     : 00000000`00000074 00000000`00000002 ffffd001`edd64b20 00000000`00000002 : nt!KeBugCheckEx
ffffd001`edd64a60 fffff800`0813d93e     : ffffd001`f15e0380 ffffd001`f15d0180 ffffe000`1bfc28c0 ffffd001`f15e0380 : nt!CmpLoadHiveThread+0x5df
ffffd001`edd64d40 fffff800`081c1f66     : ffffd001`f15d0180 ffffe000`1db8f880 ffffd001`f15e0380 00000000`00000000 : nt!PspSystemThreadStartup+0x18a
ffffd001`edd64da0 00000000`00000000     : ffffd001`edd65000 ffffd001`edd5f000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_NAME:  nt!CmpLoadHiveThread+5df

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  6.3.9600.19913

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  5df

FAILURE_BUCKET_ID:  0x74_2_c000000e_nt!CmpLoadHiveThread

OS_VERSION:  8.1.9600.19913

BUILDLAB_STR:  winblue_ltsb_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 8.1

FAILURE_ID_HASH:  {961d6c76-05e9-7719-4914-f859bf78e1f3}

Followup:     MachineOwner
---------



WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: ffffc001a91c2080, String that identifies the problem.
Arg2: ffffffffc0000001, Error Code.
Arg3: 0000000000000001
Arg4: 000000bd096304e8

Debugging Details:
------------------

ETW minidump data unavailable
fffff80120703e58: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff801207c0308

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3171

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on BORA

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 10624

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 65

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: winblue_ltsb_escrow

    Key  : WER.OS.Timestamp
    Value: 2020-12-07T19:20:00Z

    Key  : WER.OS.Version
    Value: 8.1.9600.19913


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

ERROR_CODE: (NTSTATUS) 0xc000021a - { nemli Sistem Hatas }  %hs sistem i lemi, 0x

EXCEPTION_CODE_STR:  c000021a

EXCEPTION_PARAMETER1:  ffffc001a91c2080

EXCEPTION_PARAMETER2:  ffffffffc0000001

EXCEPTION_PARAMETER3:  0000000000000001

EXCEPTION_PARAMETER4: bd096304e8

BUGCHECK_CODE:  c000021a

BUGCHECK_P1: ffffc001a91c2080

BUGCHECK_P2: ffffffffc0000001

BUGCHECK_P3: 1

BUGCHECK_P4: bd096304e8

PROCESS_NAME:  smss.exe

ADDITIONAL_DEBUG_TEXT:  initial session process or

IMAGE_NAME:  ntkrnlmp.exe

MODULE_NAME: nt

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT:
ffffd000`4697c3d8 fffff801`20a5fd7a     : 00000000`0000004c 00000000`c000021a ffffd000`4697c538 ffffe001`31173940 : nt!KeBugCheckEx
ffffd000`4697c3e0 fffff801`207ec27a     : ffffe001`31247940 ffffe001`31173940 ffffe001`30da7400 00000000`00000100 : nt!PoShutdownBugCheck+0xea
ffffd000`4697c480 fffff801`205badb2     : 00000000`00000000 00000000`0000016c 00000001`00000001 00000000`00000013 : nt!ExpSystemErrorHandler2+0x64e
ffffd000`4697c6d0 fffff801`20aa88ba     : 00000000`c000021a 00000000`00000004 00000000`00000001 ffffd000`4697cb08 : nt!ExpSystemErrorHandler+0xd2
ffffd000`4697c710 fffff801`20aa8cc1     : 0000007f`ffffffff 7fffffff`fffffffc 00000000`00000001 00000000`00000001 : nt!ExpRaiseHardError+0x12e
ffffd000`4697ca90 fffff801`205c16cf     : 00000000`00000000 fffff801`2069b5e2 ffffe001`311c3880 ffffd000`4697ccc0 : nt!NtRaiseHardError+0x1b9
ffffd000`4697cbd0 00007ffa`d7a11b8a     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x2e4
000000bd`0992f498 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`d7a11b8a


SYMBOL_NAME:  nt!ExpSystemErrorHandler2+64e

IMAGE_VERSION:  6.3.9600.19913

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  64e

FAILURE_BUCKET_ID:  0xc000021a_SmpDestroyControlBlock_smss.exe_Terminated_c0000001_nt!ExpSystemErrorHandler2

OS_VERSION:  8.1.9600.19913

BUILDLAB_STR:  winblue_ltsb_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 8.1

FAILURE_ID_HASH:  {c4910f21-9229-aeef-2819-94f58adffda3}

Followup:     MachineOwner
---------
 
Destek için sağ olun. Dediklerinizi yapıp işe yarayıp yaramadıklarını söylerim.

Söylediğiniz gibi HD Tune kullandım ama bir sorun çıkmadı. Sonra diski tarattım ve Avast'ı da sildim. Ne olur ne olmaz Malwarebytes adlı uygulamayı da sildim. Onun dışında yeniden başlatınca minidump dosyasında bu sefer iki değil 3 dosya gözüktü. Onları da şimdi atıyorum.

 
HD Tune testinin sonuçlarını paylaşır mısınız? Son attığınız dosyadaki durdurma kodu da başlıktakiyle uyuşmuyor. O dosya silinmiş sanırım.

Kod:
WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: ffffc000b86bf390, String that identifies the problem.
Arg2: ffffffffc0000001, Error Code.
Arg3: 0000000000000001
Arg4: 000000a73c2704e8

Debugging Details:
------------------

ETW minidump data unavailable
fffff8013f108e58: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff8013f1c5308

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3265

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on BORA

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 10474

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 65

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: winblue_ltsb_escrow

    Key  : WER.OS.Timestamp
    Value: 2020-12-07T19:20:00Z

    Key  : WER.OS.Version
    Value: 8.1.9600.19913


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

ERROR_CODE: (NTSTATUS) 0xc000021a - { nemli Sistem Hatas }  %hs sistem i lemi, 0x

EXCEPTION_CODE_STR:  c000021a

EXCEPTION_PARAMETER1:  ffffc000b86bf390

EXCEPTION_PARAMETER2:  ffffffffc0000001

EXCEPTION_PARAMETER3:  0000000000000001

EXCEPTION_PARAMETER4: a73c2704e8

BUGCHECK_CODE:  c000021a

BUGCHECK_P1: ffffc000b86bf390

BUGCHECK_P2: ffffffffc0000001

BUGCHECK_P3: 1

BUGCHECK_P4: a73c2704e8

PROCESS_NAME:  smss.exe

ADDITIONAL_DEBUG_TEXT:  initial session process or

IMAGE_NAME:  ntkrnlmp.exe

MODULE_NAME: nt

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT: 
ffffd001`ca1ff3d8 fffff801`3f464d7a     : 00000000`0000004c 00000000`c000021a ffffd001`ca1ff538 ffffe000`0803c9d0 : nt!KeBugCheckEx
ffffd001`ca1ff3e0 fffff801`3f1f127a     : ffffe000`08011410 ffffe000`0803c9d0 ffffe000`08011600 00000000`00000100 : nt!PoShutdownBugCheck+0xea
ffffd001`ca1ff480 fffff801`3efbfdb2     : 00000000`00000000 00000000`00000144 00000001`00000001 00000000`00000013 : nt!ExpSystemErrorHandler2+0x64e
ffffd001`ca1ff6d0 fffff801`3f4ad8ba     : 00000000`c000021a 00000000`00000004 00000000`00000001 ffffd001`ca1ffb08 : nt!ExpSystemErrorHandler+0xd2
ffffd001`ca1ff710 fffff801`3f4adcc1     : ffffc000`b7262120 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpRaiseHardError+0x12e
ffffd001`ca1ffa90 fffff801`3efc63e3     : ffffe000`08015880 00000000`00000001 000000a7`3c59f4a8 00000000`00000000 : nt!NtRaiseHardError+0x1b9
ffffd001`ca1ffbd0 00007ffa`ef0a1b8a     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
000000a7`3c59f508 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`ef0a1b8a


SYMBOL_NAME:  nt!ExpSystemErrorHandler2+64e

IMAGE_VERSION:  6.3.9600.19913

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  64e

FAILURE_BUCKET_ID:  0xc000021a_SmpDestroyControlBlock_smss.exe_Terminated_c0000001_nt!ExpSystemErrorHandler2

OS_VERSION:  8.1.9600.19913

BUILDLAB_STR:  winblue_ltsb_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 8.1

FAILURE_ID_HASH:  {c4910f21-9229-aeef-2819-94f58adffda3}

Followup:     MachineOwner
---------
 
Birisi yazılımın kullanma kılavuzu, diğerini de HD Tune deneme sürem geçtiği için açamıyorum. Ekran görüntüsü atmanız yeterli olacaktır.
 

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