CpLScarlet
Hectopat
- Katılım
- 23 Ocak 2015
- Mesajlar
- 355
Daha fazla
- Cinsiyet
- Erkek
İyi forumlar, yaklaşık 3 ay önce bilgisayarıma giren trojen yüzünden cs:go'da bıçağımı kaybetmiştim.
Steam desteğe mesaj yazdık. Bugün cevap geldi mesaj aynen şu şekilde.
''Hello Anıl,
Thank you for contacting Steam Support.
We apologize for the delay.
As a one-time customer service gesture, I have reversed the actions that were committed while your account was compromised. Any Community Market listings that you had listed were also removed and returned to your inventory. We will not restore stolen items again.
Please log into your game(s) to receive the missing items; it may take several days for them to reappear within the game.
Your computer is likely infected with malware. To prevent further damage to your account, we suggest immediately scanning your computer with a free anti-malware program such as Malwarebytes or Microsoft Security Essentials.
Additionally, please closely review our Account Security Recommendations:
Title: Account Security Recommendations
URL: Account Security Recommendations - Account Recovery - Knowledge Base - Steam Support
If after several days you don't see your items, please reply to this ticket with a screenshot of the trade(s) or Market history as outlined here:
Title: How to List Trades and Market Transactions for Steam Support
URL: How to List Trades and Market Transactions for Steam Support - Trading and Gifting - Knowledge Base - Steam Support
Anytime you wish you can view your question online:
Steam Support
Your question may already be answered in our knowledgebase:
https://support.steampowered.com/kb_search.php?searchwords=
As an alternate resource, please check Steam Discussions as other users may have resolved this issue:
Help and Tips''
Öncelikle mesajı direk attığım için özür dilerim. Neresinden keseceğimi bilemedim. Yasak ise düzeltip bir daha yazarım. Bu mesajı çevirip bana yardım edebilecek var mı? Şimdiden teşekkürler.
Steam desteğe mesaj yazdık. Bugün cevap geldi mesaj aynen şu şekilde.
''Hello Anıl,
Thank you for contacting Steam Support.
We apologize for the delay.
As a one-time customer service gesture, I have reversed the actions that were committed while your account was compromised. Any Community Market listings that you had listed were also removed and returned to your inventory. We will not restore stolen items again.
Please log into your game(s) to receive the missing items; it may take several days for them to reappear within the game.
Your computer is likely infected with malware. To prevent further damage to your account, we suggest immediately scanning your computer with a free anti-malware program such as Malwarebytes or Microsoft Security Essentials.
Additionally, please closely review our Account Security Recommendations:
Title: Account Security Recommendations
URL: Account Security Recommendations - Account Recovery - Knowledge Base - Steam Support
If after several days you don't see your items, please reply to this ticket with a screenshot of the trade(s) or Market history as outlined here:
Title: How to List Trades and Market Transactions for Steam Support
URL: How to List Trades and Market Transactions for Steam Support - Trading and Gifting - Knowledge Base - Steam Support
Anytime you wish you can view your question online:
Steam Support
Your question may already be answered in our knowledgebase:
https://support.steampowered.com/kb_search.php?searchwords=
As an alternate resource, please check Steam Discussions as other users may have resolved this issue:
Help and Tips''
Öncelikle mesajı direk attığım için özür dilerim. Neresinden keseceğimi bilemedim. Yasak ise düzeltip bir daha yazarım. Bu mesajı çevirip bana yardım edebilecek var mı? Şimdiden teşekkürler.
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