Çözüldü Bilgisayar Kapanırken Mavi Ekran Hatası

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Utkusazli

Decapat
Katılım
11 Nisan 2019
Mesajlar
37
Enteresan bir sorunla karşı karlıyayım arkadaşlar. Bilgisayarı kapattığımda veya yeniden başlatmak istediğimde bilgisayar kapanırken mavi ekran veriyor ve bilgisayarı kapatamıyorum. System service exception diye geçen bu hata sonucunda bilgisayar istisnasız bir şekilde kapanmayıp yeniden açılıyor. Ancak bilgisayarı kapatmadan önce kullanıcı değiştir kısmına gelip bilgisayarı o ekranda kapatırsam bilgisayar sıkıntısız şekilde kapanıyor. Memtest86 yaptım ama hiç hata çıkmadı.

Minidump dosyasını yüklüyorum, anlayan arkadaşlar yardımcı olursa sevinirim.

 
Son düzenleyen: Moderatör:
Çözüm
Klavyenizin programı sorun çıkarıyor kaldırın birde öyle deneyin. Ayrıca BIOS güncelleyin.

Kod:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff8037f305022, Address of the instruction which caused the bugcheck
Arg3: fffff00b03955af0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for MS2Filter.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  B450M S2H

SYSTEM_SKU:  Default string

SYSTEM_VERSION:  Default string

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F42a

BIOS_DATE:  07/31/2019

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  B450M S2H

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: c0000046

BUGCHECK_P2: fffff8037f305022

BUGCHECK_P3: fffff00b03955af0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - <Unable to get error code text>

FAULTING_IP:
nt!RtlRaiseStatus+32
fffff803`7f305022 488b85b8000000  mov     rax,qword ptr [rbp+0B8h]

CONTEXT:  fffff00b03955af0 -- (.cxr 0xfffff00b03955af0)
rax=0000000000000004 rbx=00000000c0000046 rcx=ffffe88007fc3f50
rdx=fffff80396b8c050 rsi=ffffb4002269f180 rdi=0000000000000000
rip=fffff8037f305022 rsp=fffff00b03955a30 rbp=fffff00b03955b30
r8=ffffb40022785180  r9=c001102006300056 r10=0000000000000400
r11=ffffb400226b3000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00040202
nt!RtlRaiseStatus+0x32:
fffff803`7f305022 488b85b8000000  mov     rax,qword ptr [rbp+0B8h] ss:0018:fffff00b`03955be8=fffff8037f305022
Resetting default scope

BUGCHECK_STR:  0x3B_c0000046

CPU_COUNT: c

CPU_MHZ: d42

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 8

CPU_STEPPING: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  GXT 890 Keyboard Driver.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-18V31A3

ANALYSIS_SESSION_TIME:  11-03-2019 19:44:18.0131

ANALYSIS_VERSION: 10.0.18362.1 x86fre

LAST_CONTROL_TRANSFER:  from fffff8037f24c6db to fffff8037f305022

STACK_TEXT:
fffff00b`03955a30 fffff803`7f24c6db : ffffd704`32c19250 ffffd704`2cae0218 ffffd704`2ccad260 00000000`00000001 : nt!RtlRaiseStatus+0x32
fffff00b`03955fd0 fffff803`7f24c793 : fffff803`00000000 00000000`00000001 ffffd704`32c19270 ffffd704`2cae0100 : nt!KeReleaseMutant+0x2bb
fffff00b`039560c0 fffff803`96b543f0 : ffffd704`2cae0218 00000000`00000000 ffffd704`2cae0190 00000000`00000000 : nt!KeReleaseMutex+0x13
fffff00b`039560f0 ffffd704`2cae0218 : 00000000`00000000 ffffd704`2cae0190 00000000`00000000 00000000`00000000 : MS2Filter+0x43f0
fffff00b`039560f8 00000000`00000000 : ffffd704`2cae0190 00000000`00000000 00000000`00000000 ffffd704`2ccbae00 : 0xffffd704`2cae0218


THREAD_SHA1_HASH_MOD_FUNC:  57f2eef51edb16fb668d00035b74e6b98b0d5aac

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  842ea9529c3222179d0eb5cdddae0aab38756a90

THREAD_SHA1_HASH_MOD:  3bad8e49c58c364fbeb63ebfd68ae5476918bc9f

FOLLOWUP_IP:
MS2Filter+43f0
fffff803`96b543f0 8bc7            mov     eax,edi

FAULT_INSTR_CODE:  63e9c78b

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  MS2Filter+43f0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MS2Filter

IMAGE_NAME:  MS2Filter.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c9b1e12

STACK_COMMAND:  .cxr 0xfffff00b03955af0 ; kb

BUCKET_ID_FUNC_OFFSET:  43f0

FAILURE_BUCKET_ID:  0x3B_c0000046_MS2Filter!unknown_function

BUCKET_ID:  0x3B_c0000046_MS2Filter!unknown_function

PRIMARY_PROBLEM_CLASS:  0x3B_c0000046_MS2Filter!unknown_function

TARGET_TIME:  2019-11-03T07:24:53.000Z

OSBUILD:  18362

OSSERVICEPACK:  418

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  b27a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000046_ms2filter!unknown_function

FAILURE_ID_HASH:  {d3c977fc-8c9c-bdab-5ffe-39c13c0f8201}

Followup:     MachineOwner
---------
Sorun HDD kaynaklı olabilir yada yazılımdan ( virüs )kaynaklı. https://www.hdtune.com/files/hdtune_255.exe
Fujitsu_MHV2160BT.gif
 
Son düzenleyen: Moderatör:
Klavyenizin programı sorun çıkarıyor kaldırın birde öyle deneyin. Ayrıca BIOS güncelleyin.

Kod:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff8037f305022, Address of the instruction which caused the bugcheck
Arg3: fffff00b03955af0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for MS2Filter.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  B450M S2H

SYSTEM_SKU:  Default string

SYSTEM_VERSION:  Default string

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F42a

BIOS_DATE:  07/31/2019

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  B450M S2H

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: c0000046

BUGCHECK_P2: fffff8037f305022

BUGCHECK_P3: fffff00b03955af0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - <Unable to get error code text>

FAULTING_IP:
nt!RtlRaiseStatus+32
fffff803`7f305022 488b85b8000000  mov     rax,qword ptr [rbp+0B8h]

CONTEXT:  fffff00b03955af0 -- (.cxr 0xfffff00b03955af0)
rax=0000000000000004 rbx=00000000c0000046 rcx=ffffe88007fc3f50
rdx=fffff80396b8c050 rsi=ffffb4002269f180 rdi=0000000000000000
rip=fffff8037f305022 rsp=fffff00b03955a30 rbp=fffff00b03955b30
r8=ffffb40022785180  r9=c001102006300056 r10=0000000000000400
r11=ffffb400226b3000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00040202
nt!RtlRaiseStatus+0x32:
fffff803`7f305022 488b85b8000000  mov     rax,qword ptr [rbp+0B8h] ss:0018:fffff00b`03955be8=fffff8037f305022
Resetting default scope

BUGCHECK_STR:  0x3B_c0000046

CPU_COUNT: c

CPU_MHZ: d42

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 8

CPU_STEPPING: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  GXT 890 Keyboard Driver.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-18V31A3

ANALYSIS_SESSION_TIME:  11-03-2019 19:44:18.0131

ANALYSIS_VERSION: 10.0.18362.1 x86fre

LAST_CONTROL_TRANSFER:  from fffff8037f24c6db to fffff8037f305022

STACK_TEXT:
fffff00b`03955a30 fffff803`7f24c6db : ffffd704`32c19250 ffffd704`2cae0218 ffffd704`2ccad260 00000000`00000001 : nt!RtlRaiseStatus+0x32
fffff00b`03955fd0 fffff803`7f24c793 : fffff803`00000000 00000000`00000001 ffffd704`32c19270 ffffd704`2cae0100 : nt!KeReleaseMutant+0x2bb
fffff00b`039560c0 fffff803`96b543f0 : ffffd704`2cae0218 00000000`00000000 ffffd704`2cae0190 00000000`00000000 : nt!KeReleaseMutex+0x13
fffff00b`039560f0 ffffd704`2cae0218 : 00000000`00000000 ffffd704`2cae0190 00000000`00000000 00000000`00000000 : MS2Filter+0x43f0
fffff00b`039560f8 00000000`00000000 : ffffd704`2cae0190 00000000`00000000 00000000`00000000 ffffd704`2ccbae00 : 0xffffd704`2cae0218


THREAD_SHA1_HASH_MOD_FUNC:  57f2eef51edb16fb668d00035b74e6b98b0d5aac

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  842ea9529c3222179d0eb5cdddae0aab38756a90

THREAD_SHA1_HASH_MOD:  3bad8e49c58c364fbeb63ebfd68ae5476918bc9f

FOLLOWUP_IP:
MS2Filter+43f0
fffff803`96b543f0 8bc7            mov     eax,edi

FAULT_INSTR_CODE:  63e9c78b

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  MS2Filter+43f0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MS2Filter

IMAGE_NAME:  MS2Filter.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c9b1e12

STACK_COMMAND:  .cxr 0xfffff00b03955af0 ; kb

BUCKET_ID_FUNC_OFFSET:  43f0

FAILURE_BUCKET_ID:  0x3B_c0000046_MS2Filter!unknown_function

BUCKET_ID:  0x3B_c0000046_MS2Filter!unknown_function

PRIMARY_PROBLEM_CLASS:  0x3B_c0000046_MS2Filter!unknown_function

TARGET_TIME:  2019-11-03T07:24:53.000Z

OSBUILD:  18362

OSSERVICEPACK:  418

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  b27a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000046_ms2filter!unknown_function

FAILURE_ID_HASH:  {d3c977fc-8c9c-bdab-5ffe-39c13c0f8201}

Followup:     MachineOwner
---------
 
Çözüm
Bir kişi bile Dump dosyasını açıp bakmadı değil mi...

Çok zor değil arkadaşlar. Rehberini de yaptım...


Sorunun sebebi açık: Thermaltake klavye/fare sürücüsü.

Kaldırın, çözülecek.

Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff8037f305022, Address of the instruction which caused the bugcheck
Arg3: fffff00b03955af0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for MS2Filter.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 4

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-NG9H4F5

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 14

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 69

    Key  : Analysis.System
    Value: CreateObject


BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000046

BUGCHECK_P2: fffff8037f305022

BUGCHECK_P3: fffff00b03955af0

BUGCHECK_P4: 0

CONTEXT:  fffff00b03955af0 -- (.cxr 0xfffff00b03955af0)
rax=0000000000000004 rbx=00000000c0000046 rcx=ffffe88007fc3f50
rdx=fffff80396b8c050 rsi=ffffb4002269f180 rdi=0000000000000000
rip=fffff8037f305022 rsp=fffff00b03955a30 rbp=fffff00b03955b30
r8=ffffb40022785180  r9=c001102006300056 r10=0000000000000400
r11=ffffb400226b3000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00040202
nt!RtlRaiseStatus+0x32:
fffff803`7f305022 488b85b8000000  mov     rax,qword ptr [rbp+0B8h] ss:0018:fffff00b`03955be8=fffff8037f305022
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  GXT 890 Keyboard Driver.exe

STACK_TEXT:
fffff00b`03955a30 fffff803`7f24c6db : ffffd704`32c19250 ffffd704`2cae0218 ffffd704`2ccad260 00000000`00000001 : nt!RtlRaiseStatus+0x32
fffff00b`03955fd0 fffff803`7f24c793 : fffff803`00000000 00000000`00000001 ffffd704`32c19270 ffffd704`2cae0100 : nt!KeReleaseMutant+0x2bb
fffff00b`039560c0 fffff803`96b543f0 : ffffd704`2cae0218 00000000`00000000 ffffd704`2cae0190 00000000`00000000 : nt!KeReleaseMutex+0x13
fffff00b`039560f0 ffffd704`2cae0218 : 00000000`00000000 ffffd704`2cae0190 00000000`00000000 00000000`00000000 : MS2Filter+0x43f0
fffff00b`039560f8 00000000`00000000 : ffffd704`2cae0190 00000000`00000000 00000000`00000000 ffffd704`2ccbae00 : 0xffffd704`2cae0218


SYMBOL_NAME:  MS2Filter+43f0

MODULE_NAME: MS2Filter

IMAGE_NAME:  MS2Filter.sys

STACK_COMMAND:  .cxr 0xfffff00b03955af0 ; kb

BUCKET_ID_FUNC_OFFSET:  43f0

FAILURE_BUCKET_ID:  0x3B_c0000046_MS2Filter!unknown_function

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {d3c977fc-8c9c-bdab-5ffe-39c13c0f8201}

Followup:     MachineOwner
---------

2: kd> lmvm MS2Filter
start             end                 module name
fffff803`96b50000 fffff803`96b5c500   MS2Filter T (no symbols)          
    Loaded symbol image file: MS2Filter.sys
    Image path: \SystemRoot\System32\Drivers\MS2Filter.sys
    Image name: MS2Filter.sys
    Timestamp:        Thu Sep 23 12:29:54 2010 (4C9B1E12)
    CheckSum:         0001391E
    ImageSize:        0000C500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
 
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