SYSTEM_SERVICE_EXCEPTION win32kbase.sys mavi ekran

BIOS güncelleyin.

Komut satırını(CMD) yönetici olarak başlatın ve bu komutları yazın;
  1. sfc /scannow
  2. DISM.exe /Online /Cleanup-image /Scanhealth
  3. DISM.exe /Online /Cleanup-image /Restorehealth
İşlem bitince bilgisayarı yeniden başlatın.

MSI araçlarını kaldırın.

DDU ile ekran kartı sürücüsünü kaldırın tekrar kurun.

Herhangi bir fare yazılımı varsa kaldır.
Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffffdab7914403c, Address of the instruction which caused the bugcheck
Arg3: ffffc481f1ed5830, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Micro-Star International Co., Ltd.

SYSTEM_PRODUCT_NAME:  MS-7B89

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  1.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  1.C0

BIOS_DATE:  11/07/2019

BASEBOARD_MANUFACTURER:  Micro-Star International Co., Ltd.

BASEBOARD_PRODUCT:  B450M MORTAR (MS-7B89)

BASEBOARD_VERSION:  1.0

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffffdab7914403c

BUGCHECK_P3: ffffc481f1ed5830

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
win32kbase!MousePerfSummary::CollectMousePerfTelemetry+8c
fffffdab`7914403c 488b88a0010000  mov     rcx,qword ptr [rax+1A0h]

CONTEXT:  ffffc481f1ed5830 -- (.cxr 0xffffc481f1ed5830)
rax=0000000000000000 rbx=fffffdcb00678ad8 rcx=fffffdcb00678c46
rdx=ffffffffffffffff rsi=0000000000000000 rdi=0000000000000000
rip=fffffdab7914403c rsp=ffffc481f1ed6220 rbp=ffffc481f1ed6350
r8=00000000048a71e0  r9=0000000000000000 r10=000000007fffffee
r11=00000000c000000d r12=fffffdcb00678a78 r13=0000000000000000
r14=ffffb40a05fbd108 r15=fffffdab791bb000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050246
win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c:
fffffdab`7914403c 488b88a0010000  mov     rcx,qword ptr [rax+1A0h] ds:002b:00000000`000001a0=????????????????
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: c

CPU_MHZ: d48

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 8

CPU_STEPPING: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-18V31A3

ANALYSIS_SESSION_TIME:  02-21-2020 23:55:16.0419

ANALYSIS_VERSION: 10.0.18362.1 x86fre

LAST_CONTROL_TRANSFER:  from fffffdab79142fab to fffffdab7914403c

STACK_TEXT:
ffffc481`f1ed6220 fffffdab`79142fab : fffffdcb`00678ad8 00000000`00989680 fffffdcb`00678000 ffffb40a`05fbd108 : win32kbase!MousePerfSummary::CollectMousePerfTelemetry+0x8c
ffffc481`f1ed6250 fffffdab`79137bf6 : fffffdcb`006063f0 ffffb40a`05fbd0b0 00000000`00000018 fffffdcb`006063f0 : win32kbase!CMouseProcessor::ProcessInput+0x487
ffffc481`f1ed63e0 fffffdab`7912a147 : fffffdab`791830e0 ffffc481`f1ed6520 fffffdcb`006063f0 00000000`00000000 : win32kbase!CMouseSensor::ProcessInput+0x56
ffffc481`f1ed6420 fffffdab`79016190 : 00000000`00000040 fffffdab`791830e0 00000000`00000001 fffff805`58c3b644 : win32kbase!CBaseInput::OnReadNotification+0x467
ffffc481`f1ed6560 fffffdab`79015ef2 : ffffffff`ffffffd2 fffffdcb`0069c1f0 00000000`00000006 ffffe65c`415fb91d : win32kbase!CBaseInput::OnDispatcherObjectSignaled+0x290
ffffc481`f1ed66d0 fffffdab`790155be : 00000000`00000003 00000000`00002000 fffffdcb`00625800 fffffdab`791bfb10 : win32kbase!CBaseInput::_OnDispatcherObjectSignaled+0x12
ffffc481`f1ed6700 fffffdab`790153c2 : 00000000`00000006 00000000`00002000 00000000`00000006 fffff805`58c386da : win32kbase!LegacyInputDispatcher::Dispatch+0x52
ffffc481`f1ed6730 fffffdab`78c36498 : fffffdcb`006258a0 fffffdcb`006258a0 00000000`00000004 00000000`00000001 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x102
ffffc481`f1ed6860 fffffdab`78c360d3 : 00000000`00000004 00000000`00000004 00000000`0000000c fffffdab`791c71d0 : win32kfull!xxxDesktopThreadWaiter+0x130
ffffc481`f1ed68e0 fffffdab`7905581d : ffffb40a`05fce0c0 ffffb40a`05fce0c0 00000000`00000000 00000000`00000005 : win32kfull!xxxDesktopThread+0x403
ffffc481`f1ed69c0 fffffdab`78c4f0df : ffffb40a`05fce0c0 00000000`00000000 00000000`00000005 00000000`00000000 : win32kbase!xxxCreateSystemThreads+0x22d
ffffc481`f1ed6ad0 fffff805`58dd2e18 : ffffb40a`05fce0c0 00000000`00000005 0000026b`cb204060 00000000`000003a4 : win32kfull!NtUserCallNoParam+0x6f
ffffc481`f1ed6b00 00007fff`2f211144 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000093`31b7f8a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007fff`2f211144


THREAD_SHA1_HASH_MOD_FUNC:  ac82215a7f01e1425e39dd5105e717513625cd5a

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  c12a6fdc4eb944c5a133830029c5acce4cd838fc

THREAD_SHA1_HASH_MOD:  e44ef0682898c5d3801e825f68c7d6343397e7ad

FOLLOWUP_IP:
win32kbase!MousePerfSummary::CollectMousePerfTelemetry+8c
fffffdab`7914403c 488b88a0010000  mov     rcx,qword ptr [rax+1A0h]

FAULT_INSTR_CODE:  a0888b48

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32kbase!MousePerfSummary::CollectMousePerfTelemetry+8c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.18362.657

STACK_COMMAND:  .cxr 0xffffc481f1ed5830 ; kb

BUCKET_ID_FUNC_OFFSET:  8c

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!MousePerfSummary::CollectMousePerfTelemetry

BUCKET_ID:  0x3B_c0000005_win32kbase!MousePerfSummary::CollectMousePerfTelemetry

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_win32kbase!MousePerfSummary::CollectMousePerfTelemetry

TARGET_TIME:  2020-02-21T20:31:28.000Z

OSBUILD:  18362

OSSERVICEPACK:  657

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  2005-04-23 04:40:32

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  17765

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_win32kbase!mouseperfsummary::collectmouseperftelemetry

FAILURE_ID_HASH:  {ffe0a877-96ff-baa1-95d7-637af0086417}

Followup:     MachineOwner
---------
 
Bana da Aynısı oluyor 1.win32k.base.sys , 2.ntoskrnl.exe 3.win32kfull.sys4.win32k.sys Toplam 4 Tane Mavi ekran hatası alıyorum
banada ayrıntılı bir şekilde aciklarsanız sevinirim 2 Aydır Bu durumda
 

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