On February 8, 2023, Minecraft uncovered suspicious activity on our player support website. Upon investigation, we determined that an update to our support page caused a vulnerability that unintentionally exposed help ticket data. The Minecraft Security team quickly identified and fixed this vulnerability.
Your account was not directly compromised. However, as someone who filed a help ticket, some of your personal data may have been accessed by a third-party. This information was limited to the initial support web site form, which could include name, account name, email, IP address, and a free-form text field describing the support issue.
We regret any inconvenience this may have caused you.
What should you do?
If you have questions or need help, please contact
[email protected].
