Çözüldü Laptop durup duruken mavi ekran hatası verip no bootable device hatası nedeniyle açılmıyor

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İşletim sistemi
Windows 11

memoshwastaken

Hectopat
Katılım
11 Temmuz 2021
Mesajlar
377
Çözümler
3
Daha fazla  
Cinsiyet
Erkek
Merhaba son zamanlarda durup dururken laptopum mavi ekran veriyor ve daha sonra "no bootable device" adlı bir hata verip açılmıyor. Bilgisayarı kapatıp açınca düzeliyor fakat tekrar mavi ekran hatası alınca tekrar aynı şeylerle karşılaşıyorum. Nedeni nedir?
 
Çözüm
Merhaba. Minidump dosyalarınızı inceledim. HYPERVISOR_ERROR, DRIVER_IRQL_NOT_LESS_OR_EQUAL, IRQL_NOT_LESS_OR_EQUAL gibi hatalar vardı. HYPERVISOR_ERROR hatasını atayım buraya.
Kod:
HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000028
Arg2: 0000000000000002
Arg3: 6500000000000000
Arg4: 000000011b219da0

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1453

    Key  : Analysis.Elapsed.mSec
    Value: 4348

    Key  : Analysis.IO.Other.Mb
    Value: 1

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 546

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2973

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 106

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x20001

    Key  : Bugcheck.Code.TargetModel
    Value: 0x20001

    Key  : Dump.Attributes.AsUlong
    Value: 0x1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x20001_28_2_amdppm!HvRequestIdle

    Key  : Failure.Hash
    Value: {bbfdff5b-0437-167f-fc13-1f708b30af5f}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0x7497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 0x24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0x3f7

    Key  : Stack.Pointer
    Value: NMI


BUGCHECK_CODE:  20001

BUGCHECK_P1: 28

BUGCHECK_P2: 2

BUGCHECK_P3: 6500000000000000

BUGCHECK_P4: 11b219da0

FILE_IN_CAB:  042625-16359-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffbd8edc5b4280

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
ffff9200`250c8ca8 fffff804`cb1446da     : 00000000`00020001 00000000`00000028 00000000`00000002 65000000`00000000 : nt!KeBugCheckEx
ffff9200`250c8cb0 fffff804`cb172cd1     : ffffbd8e`dc4942f0 fffff804`cb188906 ffff9200`250d8340 ffff9200`250c8d30 : nt!HvlSkCrashdumpCallbackRoutine+0x9a
ffff9200`250c8cf0 fffff804`cb2878c2     : 00000000`00000100 ffff9200`250c8ef0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0xb1
ffff9200`250c8d30 fffff804`cb28762e     : 00000000`00000000 00000000`00000100 ffff9200`250c8ef0 00000000`00000000 : nt!KxNmiInterrupt+0x82
ffff9200`250c8e70 fffff804`5a9e0003     : fffff804`caf3defb ffffbc88`794edc00 00000000`00000000 ffff9200`25091180 : nt!KiNmiInterrupt+0x26e
ffffbc88`794ed878 fffff804`caf3defb     : ffffbc88`794edc00 00000000`00000000 ffff9200`25091180 fffff804`cb175289 : 0xfffff804`5a9e0003
ffffbc88`794ed880 fffff804`cb1437b6     : 00000000`00000000 ffff9200`25091180 0000002c`086727de ffffbc88`794edae0 : nt!HvcallInitiateHypercall+0x6b
ffffbc88`794ed910 fffff804`5fbcbacd     : 00000000`000100de 00000000`00000000 00000006`134537b6 00000000`00000000 : nt!HvlRequestProcessorHalt+0x26
ffffbc88`794ed940 fffff804`5fbcddc1     : 00000000`00040046 fffff804`cb019a3f ffffa2c4`91cd8b00 fffff804`cb07a474 : amdppm!HvRequestIdle+0x2d
ffffbc88`794ed990 fffff804`cb003a17     : 00000000`00000000 ffffbc88`794edae0 ffffbd8e`e5893000 ffff9200`25091180 : amdppm!LpiIdleExecute+0xb1
ffffbc88`794ed9e0 fffff804`cb0027a7     : ffffbd8e`e5893000 ffffbd8e`e5893000 ffffbc88`794edbd9 ffff9200`25091180 : nt!PpmIdleExecuteTransition+0x5ab
ffffbc88`794edb70 fffff804`cb27c924     : ffff9200`25091180 ffff9200`00000000 00000000`00000001 00000000`00000000 : nt!PoIdle+0x187
ffffbc88`794edc40 00000000`00000000     : ffffbc88`794ee000 ffffbc88`794e8000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54


SYMBOL_NAME:  amdppm!HvRequestIdle+2d

MODULE_NAME: amdppm

IMAGE_NAME:  amdppm.sys

IMAGE_VERSION:  10.0.26100.3624

STACK_COMMAND: .process /r /p 0xfffff804cbbcdf80; .thread 0xffffbd8edc5b4280 ; kb

BUCKET_ID_FUNC_OFFSET:  2d

FAILURE_BUCKET_ID:  0x20001_28_2_amdppm!HvRequestIdle

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {bbfdff5b-0437-167f-fc13-1f708b30af5f}

Followup:     MachineOwner


Hocam başka bir hata nvlddmkm.sys sebebiyle gerçekleşmiş. Sizden ricam, BIOS'inizi güncelleyin. Chipset sürücüsünü de güncelleyin.

Ayrıca DDU ile ekran kartı sürücülerini kaldırıp yeniden yükleyin.

Umarım yardımcı olur.
Merhaba. Minidump dosyalarınızı inceledim. HYPERVISOR_ERROR, DRIVER_IRQL_NOT_LESS_OR_EQUAL, IRQL_NOT_LESS_OR_EQUAL gibi hatalar vardı. HYPERVISOR_ERROR hatasını atayım buraya.
Kod:
HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000028
Arg2: 0000000000000002
Arg3: 6500000000000000
Arg4: 000000011b219da0

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1453

    Key  : Analysis.Elapsed.mSec
    Value: 4348

    Key  : Analysis.IO.Other.Mb
    Value: 1

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 546

    Key  : Analysis.Init.Elapsed.mSec
    Value: 2973

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 106

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x20001

    Key  : Bugcheck.Code.TargetModel
    Value: 0x20001

    Key  : Dump.Attributes.AsUlong
    Value: 0x1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x20001_28_2_amdppm!HvRequestIdle

    Key  : Failure.Hash
    Value: {bbfdff5b-0437-167f-fc13-1f708b30af5f}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0x7497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 0x24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0x3f7

    Key  : Stack.Pointer
    Value: NMI


BUGCHECK_CODE:  20001

BUGCHECK_P1: 28

BUGCHECK_P2: 2

BUGCHECK_P3: 6500000000000000

BUGCHECK_P4: 11b219da0

FILE_IN_CAB:  042625-16359-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffbd8edc5b4280

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
ffff9200`250c8ca8 fffff804`cb1446da     : 00000000`00020001 00000000`00000028 00000000`00000002 65000000`00000000 : nt!KeBugCheckEx
ffff9200`250c8cb0 fffff804`cb172cd1     : ffffbd8e`dc4942f0 fffff804`cb188906 ffff9200`250d8340 ffff9200`250c8d30 : nt!HvlSkCrashdumpCallbackRoutine+0x9a
ffff9200`250c8cf0 fffff804`cb2878c2     : 00000000`00000100 ffff9200`250c8ef0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0xb1
ffff9200`250c8d30 fffff804`cb28762e     : 00000000`00000000 00000000`00000100 ffff9200`250c8ef0 00000000`00000000 : nt!KxNmiInterrupt+0x82
ffff9200`250c8e70 fffff804`5a9e0003     : fffff804`caf3defb ffffbc88`794edc00 00000000`00000000 ffff9200`25091180 : nt!KiNmiInterrupt+0x26e
ffffbc88`794ed878 fffff804`caf3defb     : ffffbc88`794edc00 00000000`00000000 ffff9200`25091180 fffff804`cb175289 : 0xfffff804`5a9e0003
ffffbc88`794ed880 fffff804`cb1437b6     : 00000000`00000000 ffff9200`25091180 0000002c`086727de ffffbc88`794edae0 : nt!HvcallInitiateHypercall+0x6b
ffffbc88`794ed910 fffff804`5fbcbacd     : 00000000`000100de 00000000`00000000 00000006`134537b6 00000000`00000000 : nt!HvlRequestProcessorHalt+0x26
ffffbc88`794ed940 fffff804`5fbcddc1     : 00000000`00040046 fffff804`cb019a3f ffffa2c4`91cd8b00 fffff804`cb07a474 : amdppm!HvRequestIdle+0x2d
ffffbc88`794ed990 fffff804`cb003a17     : 00000000`00000000 ffffbc88`794edae0 ffffbd8e`e5893000 ffff9200`25091180 : amdppm!LpiIdleExecute+0xb1
ffffbc88`794ed9e0 fffff804`cb0027a7     : ffffbd8e`e5893000 ffffbd8e`e5893000 ffffbc88`794edbd9 ffff9200`25091180 : nt!PpmIdleExecuteTransition+0x5ab
ffffbc88`794edb70 fffff804`cb27c924     : ffff9200`25091180 ffff9200`00000000 00000000`00000001 00000000`00000000 : nt!PoIdle+0x187
ffffbc88`794edc40 00000000`00000000     : ffffbc88`794ee000 ffffbc88`794e8000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54


SYMBOL_NAME:  amdppm!HvRequestIdle+2d

MODULE_NAME: amdppm

IMAGE_NAME:  amdppm.sys

IMAGE_VERSION:  10.0.26100.3624

STACK_COMMAND: .process /r /p 0xfffff804cbbcdf80; .thread 0xffffbd8edc5b4280 ; kb

BUCKET_ID_FUNC_OFFSET:  2d

FAILURE_BUCKET_ID:  0x20001_28_2_amdppm!HvRequestIdle

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {bbfdff5b-0437-167f-fc13-1f708b30af5f}

Followup:     MachineOwner


Hocam başka bir hata nvlddmkm.sys sebebiyle gerçekleşmiş. Sizden ricam, BIOS'inizi güncelleyin. Chipset sürücüsünü de güncelleyin.

Ayrıca DDU ile ekran kartı sürücülerini kaldırıp yeniden yükleyin.

Umarım yardımcı olur.
 
Çözüm

Söylediklerinizi yapınca sorunu çözdüm sanırsam, teşekkür ederim.
 
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