Great day! Thank you for your prompt response.
We understand that our processes are not suited and convenient for your end. As much as we would really want to provide the replacement device to your location right now, your country is still not within our shipping network.
Over the years we have had to formulate various company policies. These policies have never been arbitrarily adopted, but rather chosen in order to be able to accommodate our customers by providing our product at the lowest conceivable price while remaining in business. Your opinion matters most to us, so we are looking into this for future consideration.
We know this is not the resolution you would want from us but we are here to help you get through your case as well as follow the processes and policies from our end.