Ubisoft Connect'e Giriş Yaparken Mavi Ekran Hatası

Tshabalaba517 · 26 Kasım 2022

Merhaba.
Yaklaşık bir haftadır oyun indirirken ekran kartımı son sürüme güncellemek istedim. Daha sonra güncellerken CRITICAL_PROCESS_DIED kodu ile mavi hata verdi ve bu durum bir haftadır devam ediyor. Bir defasında oyun oynarken ekran simsiyah olmuştu ve ekranın üzerinde garip bir şekil vardı daha sonra ekran kartı hatalı sürücü güncelleme olduğunu düşünüp DDU ile kaldırıp tekrar yüklemiştim ve daha siyah ekran sorunu yaşamadım. Bir süre mavi ekran hatası almamışım Ubisoft Connect'e giriş yaptım ve sistemim çöktü tekrar format attığımda sistemim ekran kartı sürücüsünü yüklememe izin vermiyor ve Windows sütümü uyumsuzdur hatası veriyor. Minidump klasörü formattan dolayı yoktur ama bir kod nüshası elimdedir.

Kod:

Loading unloaded module list:
....................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`111f92d0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffff940a`07476080=00000000000000ef
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_PROCESS_DIED (ef)
        A critical system process died
Arguments:
Arg1: ffff8286c549f280, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000, The process object that initiated the termination.
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3171

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 10993

    Key  : Analysis.IO.Other.Mb
    Value: 20

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 26

    Key  : Analysis.Init.CPU.mSec
    Value: 468

    Key  : Analysis.Init.Elapsed.mSec
    Value: 17626

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 107

    Key  : Bugcheck.Code.DumpHeader
    Value: 0xef

    Key  : Bugcheck.Code.Register
    Value: 0xef

    Key  : CriticalProcessDied.ExceptionCode
    Value: be7df600

    Key  : CriticalProcessDied.ImageName
    Value: ntdll.dll

    Key  : CriticalProcessDied.ImageOffset
    Value: 74c10

    Key  : CriticalProcessDied.ImageSize
    Value: 1f8000

    Key  : CriticalProcessDied.ImageTimestamp
    Value: b5ced1c6

    Key  : CriticalProcessDied.Process
    Value: services.exe

    Key  : CriticalProcessDied.Symbol
    Value: ntdll.dll!LdrInitializeThunk

    Key  : CriticalProcessDied.WERReportId
    Value: 4d44874e-aa1b-468e-a9e4-d36924fdfa62

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  112422-8062-01.dmp

BUGCHECK_CODE:  ef

BUGCHECK_P1: ffff8286c549f280

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

PROCESS_NAME:  services.exe

CRITICAL_PROCESS:  services.exe

ERROR_CODE: (NTSTATUS) 0xbe7df600 - <Unable to get error code text>

CRITICAL_PROCESS_REPORTGUID:  {4d44874e-aa1b-468e-a9e4-d36924fdfa62}

IMAGE_NAME:  ntdll.dll

MODULE_NAME: ntdll

FAULTING_MODULE: 0000000000000000

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT:
ffff940a`07476078 fffff802`1170b122     : 00000000`000000ef ffff8286`c549f280 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff940a`07476080 fffff802`115f7fb3     : 00000000`00000001 fffff802`110062c5 00000000`00000002 fffff802`110061ef : nt!PspCatchCriticalBreak+0x10e
ffff940a`07476120 fffff802`113d9290     : ffff8286`00000000 00000000`00000000 ffff8286`c549f280 ffff8286`c549f6b8 : nt!PspTerminateAllThreads+0x1abcc7
ffff940a`07476190 fffff802`113d908c     : ffff8286`c549f280 00000000`00000001 ffffffff`ffffffff 00000000`00000000 : nt!PspTerminateProcess+0xe0
ffff940a`074761d0 fffff802`1120caf8     : ffff8286`c549f280 ffff8286`be7df600 ffff940a`074762c0 fffff802`11528ed2 : nt!NtTerminateProcess+0x9c
ffff940a`07476240 fffff802`111fdeb0     : fffff802`1123f50f ffff940a`074772f0 ffff940a`074772f0 ffffffff`ffffffff : nt!KiSystemServiceCopyEnd+0x28
ffff940a`074763d8 fffff802`1123f50f     : ffff940a`074772f0 ffff940a`074772f0 ffffffff`ffffffff ffff9800`577aa440 : nt!KiServiceLinkage
ffff940a`074763e0 fffff802`115f540e     : 00000000`00000000 ffff940a`074772d0 00000000`0000067f 42494881`00000003 : nt!KiDispatchException+0x1c901f
ffff940a`07476c20 fffff802`11438d61     : ffff9800`5779f180 ffff8286`be7df600 00000000`000000be 00000000`00000000 : nt!PspInitializeThunkContext+0x1b4cd6
ffff940a`07477890 fffff802`11202268     : ffff9800`5779f180 ffff8286`be7df600 ffff9800`577aa440 00000000`00000000 : nt!PspUserThreadStartup+0x101
ffff940a`07477980 fffff802`112021d0     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThread+0x28
ffff940a`07477ac0 00007ffb`305c2680     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThreadReturn
000000ae`5047fd58 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`305c2680


STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_be7df600_ntdll.dll!LdrInitializeThunk_IMAGE_ntdll.dll

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {503128df-6e05-0762-d4ca-c68ca46bd1e4}

Followup:     MachineOwner

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Ubisoft Connect'e Giriş Yaparken Mavi Ekran Hatası

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