RX 580 SYSTEM_SERVICE_EXCEPTION win32kbase.sys mavi ekran hatası

İşletim sistemi
Windows 10

Furkanglgn

Hectopat
Katılım
10 Aralık 2020
Mesajlar
140
Çözümler
6
Yer
Seyhan/Adana
Daha fazla  
Cinsiyet
Erkek
Meslek
Makine Teknikeri
RAM
Team T-Force Zeus 16GB (2x8GB) 3000MHz CL16 DDR4 Gaming Ram
SSD veya HDD modeli
James Donkey 512GB 3D Nand 2000/1500MB/sn
Ekran kartı
XFX AMD Radeon RX 580 GTS XXX Edition 8GB
Anakart
Asus TUF B450M-Plus Gaming
İşlemci
AMD Ryzen 5 2600 Soket AM4 3.4GHz/3.9GHz
Efendim merhabalar geçtiğimiz saatlerde bir mavi ekran hatası aldım. Bunun ne anlama geldiğini bilmiyorum incelemeniz için paylaşıyorum.

Hata kodu: SYSTEM_SERVICE_EXCEPTION win32kbase.sys

Link: Minidump (3).rar
 
Alttaki rehberi uygular mısınız? BattleEye sorun kaynağı gibi, kaldırıp tekrar kurabilirsiniz Battle Eye'ı.
Kod:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8bb90e72ee1, Address of the instruction which caused the BugCheck
Arg3: ffff80839fd23f70, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3952

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 5409

    Key  : Analysis.Init.CPU.mSec
    Value: 561

    Key  : Analysis.Init.Elapsed.mSec
    Value: 10251

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 86


FILE_IN_CAB:  020622-12171-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8bb90e72ee1

BUGCHECK_P3: ffff80839fd23f70

BUGCHECK_P4: 0

CONTEXT:  ffff80839fd23f70 -- (.cxr 0xffff80839fd23f70)
rax=0000000000008008 rbx=fffff8808cf825e0 rcx=0000000000008000
rdx=000000000000c036 rsi=0000000000000000 rdi=00000000000000ff
rip=fffff8bb90e72ee1 rsp=ffff80839fd24978 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000001 r10=fffff8bb90e72ed0
r11=ffffa6fcfb800000 r12=0000000000000000 r13=0000000000000000
r14=fffff880869a0e70 r15=0000015d8ae8e949
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050286
win32kbase!RealGetProp+0x11:
fffff8bb`90e72ee1 8b4904          mov     ecx,dword ptr [rcx+4] ds:002b:00000000`00008004=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

STACK_TEXT:
ffff8083`9fd24978 fffff8bb`91185d76     : 00000000`000000ff 00000281`00000530 fffff880`869a0e70 fffff880`8cf825e0 : win32kbase!RealGetProp+0x11
ffff8083`9fd24980 fffff8bb`9119fb1b     : 00000000`000000ff 00000000`00000000 00000000`000000ff ffff8083`9fd24a89 : win32kfull!StoreQMessage+0x256
ffff8083`9fd249f0 fffff8bb`910e2ceb     : fffff880`8b13c110 fffff880`8b13c110 ffff8083`9fd250e0 00000000`00000001 : win32kfull!PostInputMessage+0x18f
ffff8083`9fd24ad0 fffff8bb`91143349     : 00000000`08f2b9b8 00000000`00000000 00000000`08f2b9b8 fffff801`00000105 : win32kfull!PostRawKeyboardInputToSinks+0x28f
ffff8083`9fd24c30 fffff8bb`91143228     : 00000000`00000000 ffff8083`9fd24cf0 00000000`00000000 00000000`08f2b9b8 : win32kfull!HandleRawInput+0xc1
ffff8083`9fd24ca0 fffff8bb`90e1e97f     : 00000000`00000103 00000000`00000000 00000000`00008009 00000000`00000009 : win32kfull!EditionHandleRawInput+0x68
ffff8083`9fd24d00 fffff8bb`90e1e8bb     : 00000000`00000000 00000000`00000009 ffffffff`ffffffff fffff8bb`90e1ea27 : win32kbase!GetKeyEventInputSource+0xb0f
ffff8083`9fd24d70 fffff8bb`90e1d516     : ffffffff`ffffffff ffff8083`9fd24ec9 00000000`00000009 00000000`00000000 : win32kbase!GetKeyEventInputSource+0xa4b
ffff8083`9fd24de0 fffff8bb`90e1d2a2     : ffff8083`9fd250e0 ffff8083`9fd24fc9 00000000`00000000 ffff8083`9fd250e0 : win32kbase!xxxUpdateGlobalsAndSendKeyEvent+0x236
ffff8083`9fd24f10 fffff8bb`90fae1da     : ffff8083`9fd20000 ffff8083`9fd250d0 00000000`08f2b9b8 00000000`00000000 : win32kbase!xxxKeyEventEx+0x1e2
ffff8083`9fd25010 fffff8bb`90fade57     : fffff880`80606a30 00000000`00000000 ffff8083`9fd25190 ffffdd88`5dc430c8 : win32kbase!xxxProcessKeyEvent+0x2da
ffff8083`9fd25090 fffff8bb`90f9f8b8     : 00000000`00000000 ffffdd88`6bbdaaf0 fffff880`80606a30 ffffa6fc`fb800000 : win32kbase!ProcessKeyboardInputWorker+0x837
ffff8083`9fd251f0 fffff8bb`90f9f739     : fffff8bb`91050770 ffff8083`9fd25301 00000000`00000000 ffffdd88`66068300 : win32kbase!CKeyboardProcessor::ForwardInputToKeyboardOverrider+0x6f8
ffff8083`9fd25220 fffff8bb`90fa808d     : fffff880`806069e0 ffffdd88`5dc43070 00000000`0000000c 00000000`00000000 : win32kbase!CKeyboardProcessor::ForwardInputToKeyboardOverrider+0x579
ffff8083`9fd25360 fffff8bb`90fa13fa     : fffff8bb`910054b0 ffff8083`9fd254a0 fffff880`806069e0 fffff8bb`91046a60 : win32kbase!xxxUnloadKeyboardLayout+0x9d
ffff8083`9fd253a0 fffff8bb`90e22609     : 00000000`00000040 fffff8bb`910054b0 00000000`00000001 00000000`00000000 : win32kbase!CBaseInput::FindDeviceInfo+0x99a
ffff8083`9fd254e0 fffff8bb`90e22212     : ffffdd88`69a235c0 fffff880`806580b0 00000000`00000006 ffff313b`2206480e : win32kbase!EtwTraceWakePump+0x839
ffff8083`9fd25620 fffff8bb`90e130fe     : fffff8bb`9104d330 fffff880`806580b0 fffff8bb`91046a60 00000000`00000001 : win32kbase!EtwTraceWakePump+0x442
ffff8083`9fd25650 fffff8bb`90e12e50     : 00000000`00000006 fffff8bb`9104d330 00000000`00000001 fffff880`8462db00 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x3ae
ffff8083`9fd25680 fffff8bb`910ea50f     : 00000000`00000010 00000000`00000001 00002000`00000000 00000000`00000004 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x100
ffff8083`9fd257b0 fffff8bb`90e79133     : ffffdd88`69a235c0 ffffdd88`69a235c0 00000000`00000000 00000000`00000005 : win32kfull!RawInputThread+0x7bf
ffff8083`9fd25970 fffff8bb`91180ce0     : ffffdd88`69a235c0 00000000`00000000 00000000`00000005 00000000`00000005 : win32kbase!xxxCreateSystemThreads+0xc3
ffff8083`9fd25aa0 fffff8bb`91cf474d     : ffffdd88`69a235c0 ffffdd88`69a235c0 00000000`00000000 00000000`00000000 : win32kfull!NtUserCallNoParam+0x70
ffff8083`9fd25ad0 fffff801`35408cb8     : ffffdd88`00000005 00000000`00000005 000001a4`e3c040e0 00000000`000027ac : win32k!NtUserCallNoParam+0x15
ffff8083`9fd25b00 00007ff8`fda010e4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000099`a687ff18 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`fda010e4


SYMBOL_NAME:  win32kbase!RealGetProp+11

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

IMAGE_VERSION:  10.0.19041.1466

STACK_COMMAND:  .cxr 0xffff80839fd23f70 ; kb

BUCKET_ID_FUNC_OFFSET:  11

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!RealGetProp

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {816ee291-fbc9-93de-c316-b6892e3ab43c}

Followup:     MachineOwner
 
Alttaki rehberi uygular mısınız? BattleEye sorun kaynağı gibi, kaldırıp tekrar kurabilirsiniz Battle Eye'ı.
Kod:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8bb90e72ee1, Address of the instruction which caused the BugCheck
Arg3: ffff80839fd23f70, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3952

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 5409

    Key  : Analysis.Init.CPU.mSec
    Value: 561

    Key  : Analysis.Init.Elapsed.mSec
    Value: 10251

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 86


FILE_IN_CAB:  020622-12171-01.dmp

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump

BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8bb90e72ee1

BUGCHECK_P3: ffff80839fd23f70

BUGCHECK_P4: 0

CONTEXT:  ffff80839fd23f70 -- (.cxr 0xffff80839fd23f70)
rax=0000000000008008 rbx=fffff8808cf825e0 rcx=0000000000008000
rdx=000000000000c036 rsi=0000000000000000 rdi=00000000000000ff
rip=fffff8bb90e72ee1 rsp=ffff80839fd24978 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000001 r10=fffff8bb90e72ed0
r11=ffffa6fcfb800000 r12=0000000000000000 r13=0000000000000000
r14=fffff880869a0e70 r15=0000015d8ae8e949
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050286
win32kbase!RealGetProp+0x11:
fffff8bb`90e72ee1 8b4904          mov     ecx,dword ptr [rcx+4] ds:002b:00000000`00008004=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

STACK_TEXT:
ffff8083`9fd24978 fffff8bb`91185d76     : 00000000`000000ff 00000281`00000530 fffff880`869a0e70 fffff880`8cf825e0 : win32kbase!RealGetProp+0x11
ffff8083`9fd24980 fffff8bb`9119fb1b     : 00000000`000000ff 00000000`00000000 00000000`000000ff ffff8083`9fd24a89 : win32kfull!StoreQMessage+0x256
ffff8083`9fd249f0 fffff8bb`910e2ceb     : fffff880`8b13c110 fffff880`8b13c110 ffff8083`9fd250e0 00000000`00000001 : win32kfull!PostInputMessage+0x18f
ffff8083`9fd24ad0 fffff8bb`91143349     : 00000000`08f2b9b8 00000000`00000000 00000000`08f2b9b8 fffff801`00000105 : win32kfull!PostRawKeyboardInputToSinks+0x28f
ffff8083`9fd24c30 fffff8bb`91143228     : 00000000`00000000 ffff8083`9fd24cf0 00000000`00000000 00000000`08f2b9b8 : win32kfull!HandleRawInput+0xc1
ffff8083`9fd24ca0 fffff8bb`90e1e97f     : 00000000`00000103 00000000`00000000 00000000`00008009 00000000`00000009 : win32kfull!EditionHandleRawInput+0x68
ffff8083`9fd24d00 fffff8bb`90e1e8bb     : 00000000`00000000 00000000`00000009 ffffffff`ffffffff fffff8bb`90e1ea27 : win32kbase!GetKeyEventInputSource+0xb0f
ffff8083`9fd24d70 fffff8bb`90e1d516     : ffffffff`ffffffff ffff8083`9fd24ec9 00000000`00000009 00000000`00000000 : win32kbase!GetKeyEventInputSource+0xa4b
ffff8083`9fd24de0 fffff8bb`90e1d2a2     : ffff8083`9fd250e0 ffff8083`9fd24fc9 00000000`00000000 ffff8083`9fd250e0 : win32kbase!xxxUpdateGlobalsAndSendKeyEvent+0x236
ffff8083`9fd24f10 fffff8bb`90fae1da     : ffff8083`9fd20000 ffff8083`9fd250d0 00000000`08f2b9b8 00000000`00000000 : win32kbase!xxxKeyEventEx+0x1e2
ffff8083`9fd25010 fffff8bb`90fade57     : fffff880`80606a30 00000000`00000000 ffff8083`9fd25190 ffffdd88`5dc430c8 : win32kbase!xxxProcessKeyEvent+0x2da
ffff8083`9fd25090 fffff8bb`90f9f8b8     : 00000000`00000000 ffffdd88`6bbdaaf0 fffff880`80606a30 ffffa6fc`fb800000 : win32kbase!ProcessKeyboardInputWorker+0x837
ffff8083`9fd251f0 fffff8bb`90f9f739     : fffff8bb`91050770 ffff8083`9fd25301 00000000`00000000 ffffdd88`66068300 : win32kbase!CKeyboardProcessor::ForwardInputToKeyboardOverrider+0x6f8
ffff8083`9fd25220 fffff8bb`90fa808d     : fffff880`806069e0 ffffdd88`5dc43070 00000000`0000000c 00000000`00000000 : win32kbase!CKeyboardProcessor::ForwardInputToKeyboardOverrider+0x579
ffff8083`9fd25360 fffff8bb`90fa13fa     : fffff8bb`910054b0 ffff8083`9fd254a0 fffff880`806069e0 fffff8bb`91046a60 : win32kbase!xxxUnloadKeyboardLayout+0x9d
ffff8083`9fd253a0 fffff8bb`90e22609     : 00000000`00000040 fffff8bb`910054b0 00000000`00000001 00000000`00000000 : win32kbase!CBaseInput::FindDeviceInfo+0x99a
ffff8083`9fd254e0 fffff8bb`90e22212     : ffffdd88`69a235c0 fffff880`806580b0 00000000`00000006 ffff313b`2206480e : win32kbase!EtwTraceWakePump+0x839
ffff8083`9fd25620 fffff8bb`90e130fe     : fffff8bb`9104d330 fffff880`806580b0 fffff8bb`91046a60 00000000`00000001 : win32kbase!EtwTraceWakePump+0x442
ffff8083`9fd25650 fffff8bb`90e12e50     : 00000000`00000006 fffff8bb`9104d330 00000000`00000001 fffff880`8462db00 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x3ae
ffff8083`9fd25680 fffff8bb`910ea50f     : 00000000`00000010 00000000`00000001 00002000`00000000 00000000`00000004 : win32kbase!LegacyInputDispatcher::WaitAndDispatch+0x100
ffff8083`9fd257b0 fffff8bb`90e79133     : ffffdd88`69a235c0 ffffdd88`69a235c0 00000000`00000000 00000000`00000005 : win32kfull!RawInputThread+0x7bf
ffff8083`9fd25970 fffff8bb`91180ce0     : ffffdd88`69a235c0 00000000`00000000 00000000`00000005 00000000`00000005 : win32kbase!xxxCreateSystemThreads+0xc3
ffff8083`9fd25aa0 fffff8bb`91cf474d     : ffffdd88`69a235c0 ffffdd88`69a235c0 00000000`00000000 00000000`00000000 : win32kfull!NtUserCallNoParam+0x70
ffff8083`9fd25ad0 fffff801`35408cb8     : ffffdd88`00000005 00000000`00000005 000001a4`e3c040e0 00000000`000027ac : win32k!NtUserCallNoParam+0x15
ffff8083`9fd25b00 00007ff8`fda010e4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000099`a687ff18 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`fda010e4


SYMBOL_NAME:  win32kbase!RealGetProp+11

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

IMAGE_VERSION:  10.0.19041.1466

STACK_COMMAND:  .cxr 0xffff80839fd23f70 ; kb

BUCKET_ID_FUNC_OFFSET:  11

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!RealGetProp

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {816ee291-fbc9-93de-c316-b6892e3ab43c}

Followup:     MachineOwner
Dediğiniz her şeyi yaptım ama yine mavi ekran hatası verdi kodu alamadım ama minidump'ı sizlere paylaşıyorum. Yardımınız için teşekkür ederim.

Minidump : 020722-10203-01.rar
Tekrar'dan bir mavi ekran hatası aldım bunu da size paylaşıyorum. Lütfen yardımcı olun. Her gün 1 kere mavi ekran hatası alıyorum.

Link: 020922-10187-01.rar
 
Son düzenleme:
Belleklerinizi alttaki rehberdeki gibi test eder misiniz? Kaspersky falan da yüklü sanırım bilgisayarınızda onu da gördüm fakat şu an memory_corruption hatası varken önce ona odaklanalım.
 
Belleklerinizi alttaki rehberdeki gibi test eder misiniz? Kaspersky falan da yüklü sanırım bilgisayarınızda onu da gördüm fakat şu an memory_corruption hatası varken önce ona odaklanalım.

Dönüşünüz için teşekkür ederim dün Memtest86 ile RAM'lerimi taradım ve bir sorun yoktu.
Ve yine bir mavi ekran hatası ile karşılaştım. Bunu'da size atıyorum. Tüm çabalarınız için teşekkürler. :)

Link:
 
Link gelmemiş hocam.

Hocam merhabalar. Ekran kartını sıfırladım ve BattlEye'ı sıfırladıktan sonra yine o hatayı vermedi ama bu sefer de farklı farklı türde ekran kartı hataları almaya başladım. Bununla ilgili yeni bir Konu açacağım ilginiz için çok teşekkür eder. Ve iyi günler dilerim. :)))
 
Efendim merhabalar. Günlerdir mavi ekran hatası alıyorum. Memtest86 yaptım bir hata almadım. Defalarca(6, 7 kere) ekran kartı Driver'ını silip geri yükledim. Yetmedi temiz kurulum Windows10 yükledim ama yine mavi ekran hatası alıyorum. Valorant'ı PUBG'yi silip Tekrar'dan yükledim ama yine mavi ekran hatası alıyorum. Birden fazla Minidump'a sahipim ama şu dikkatimi çekti. Valorant oynarken mavi ekran hatası yediğimde AMD Radeon Software'nin bozulduğunu görüyordum. DDU ile silip Tekrar'dan geri yüklediğimde ise yine aynı ekran kartı Driver'ı sorunu ile karşılaşıyorum. Bana yardımcı olun lütfen artık ne yapacağımı bile bilmiyorum ve bu çok sinir bozucu olmaya başladı.

(Not: SFC-SYS taramasını da yaptım.)

Minidumplar: Minidump.rar
 
Kontrol ettiğim zaman RAM'ler anakartla uyumlu değil gibi duruyor. BIOS ayarlarından XMP seçeneklerini teker teker deneyin ve sorun çözülmez ise Recep Baltaş'ın RAM testini uygulayın.
Bu içeriği görüntülemek için üçüncü taraf çerezlerini yerleştirmek için izninize ihtiyacımız olacak.
Daha detaylı bilgi için, çerezler sayfamıza bakınız.
 

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