Gümrük düzenlemesi sebebiyle Corsair global garantisi artık yok

asiltrk42 dedi:

Selamlar,
Yakın zaman anakart kaynaklı bir tane Corsair RAM'im corrupt oldu. Corsair'in ömür boyu garantisi olduğu için global ekiple iletişime geçtim ve maalesef Türkiye'deki gümrük düzenlemeleri sebebi ile artık parça değişimi sürecini üretemediklerini öğrendim
Hem genel olarak forumu bilgilendirmek, hem de alternatif bir çözümü olan varsa onu duyabilmek için bu postu açıyorum.
İyi sosyaller, geçmiş olsun.
İlettiğim istek:

Kod:Panoya kopyala

Dear Corsair Support Team,

I am writing to request an RMA for my Corsair Vengeance RGB RS 16GB RAM module. Unfortunately, I am experiencing a critical issue with the module, resulting in a "KERNEL HEAP CORRUPTION" error when attempting to boot my PC.

I have tried troubleshooting the problem by reinstalling the RAM, updating the BIOS, and checking for any software conflicts, but the issue persists. Based on my research and the symptoms, I believe the RAM module may be faulty.

Please find attached the necessary documentation, including proof of purchase, product details, and any additional information that may assist in processing this request.

I would appreciate it if you could provide me with a replacement or an appropriate resolution as soon as possible.

Thank you for your prompt attention to this matter.

Best regards,
XXX XXX

Gelen cevap:

Kod:Panoya kopyala

Hi XXX,

Thank you for your understanding and patience. Due to current local shipping issues, including tariffs and local shipping restrictions with Turkey, we regret to inform you that we are unable to ship any RMA or spare parts to your region at this time. We understand that this may not meet your expectations, and we apologize for any frustration. Our team is actively working to resolve the shipping issues and restore normal operations soon.

If you made a recent purchase, we kindly ask you to contact your reseller or place of purchase for further assistance. For purchases made outside of the country, we recommend contacting us when you are next to the country of purchase.

Additionally, we can arrange for the replacement to be sent to a trusted family member or contact person in a location we are able to ship to. If you do not have a trusted source where we can ship to you, please let us know so we can look into this for you.

Should you have any questions or concerns, please don't hesitate to reach out to us.
Best Regards.

Jason g.

Thank you for choosing Corsair.,

Genişletmek için tıkla...

ItsAllGoodman dedi:

"Gönderebileceğimiz bir yerde tanıdığınız biri varsa ona gönderebiliriz, eğer tanıdığınız yoksa araştırabiliriz." demişler. Bence bir yolu hala bulunabilir.

Genişletmek için tıkla...

asiltrk42 dedi:

Selamlar,
Yakın zaman anakart kaynaklı bir tane Corsair RAM'im corrupt oldu. Corsair'in ömür boyu garantisi olduğu için global ekiple iletişime geçtim ve maalesef Türkiye'deki gümrük düzenlemeleri sebebi ile artık parça değişimi sürecini üretemediklerini öğrendim
Hem genel olarak forumu bilgilendirmek, hem de alternatif bir çözümü olan varsa onu duyabilmek için bu postu açıyorum.
İyi Sosyaller, geçmiş olsun.
İlettiğim istek:

Kod:Panoya kopyala

Dear Corsair Support Team,

I am writing to request an RMA for my Corsair Vengeance RGB RS 16GB RAM module. Unfortunately, I am experiencing a critical issue with the module, resulting in a "KERNEL HEAP CORRUPTION" error when attempting to boot my PC.

I have tried troubleshooting the problem by reinstalling the RAM, updating the BIOS, and checking for any software conflicts, but the issue persists. Based on my research and the symptoms, I believe the RAM module may be faulty.

Please find attached the necessary documentation, including proof of purchase, product details, and any additional information that may assist in processing this request.

I would appreciate it if you could provide me with a replacement or an appropriate resolution as soon as possible.

Thank you for your prompt attention to this matter.

Best regards,
XXX XXX

Gelen cevap:

Kod:Panoya kopyala

Hi XXX,

Thank you for your understanding and patience. Due to current local shipping issues, including tariffs and local shipping restrictions with Turkey, we regret to inform you that we are unable to ship any RMA or spare parts to your region at this time. We understand that this may not meet your expectations, and we apologize for any frustration. Our team is actively working to resolve the shipping issues and restore normal operations soon.

If you made a recent purchase, we kindly ask you to contact your reseller or place of purchase for further assistance. For purchases made outside of the country, we recommend contacting us when you are next to the country of purchase.

Additionally, we can arrange for the replacement to be sent to a trusted family member or contact person in a location we are able to ship to. If you do not have a trusted source where we can ship to you, please let us know so we can look into this for you.

Should you have any questions or concerns, please don't hesitate to reach out to us.
Best Regards.

Jason g.

Thank you for choosing Corsair.,

Tekrar benim cevabım:

Kod:Panoya kopyala

Hi Jason,

Thank you for your prompt response and the information provided. I appreciate your efforts to resolve the current shipping issues.

Unfortunately, I do not have an alternative address outside of Turkey where the replacement could be sent. Additionally, the local distributor that provides warranty service in Turkey has a poor reputation for denying warranty claims, often attributing issues to user error. This makes me hesitant to pursue that route.

I would like to kindly ask if there is any other alternative solution you can offer, considering the circumstances. If a replacement is not possible, could you please inform me about the refund process and the amount that would be refunded?

Thank you for your assistance and understanding. I look forward to your response.

Best regards,

Onların son dönüşü:

Kod:Panoya kopyala

XXX,
So all returns must be done at the place of purchase.

I do apologize for the entire experience however the only way forward at this time would be an alternate address outside of your region.

Genişletmek için tıkla...