Merhaba yazmış olduğunuz yöntemi ilk fırsatta deneyeceğim. Az önce "
https://www.amd.com/en/forms/contact-us/support.html " linkten AMD ile iletişim kurdum ve boot kit talebinde bulundum. Aşağıdaki örnekten yararlanıp formu doldurup gönderdim ve bir takip kodu aldım bakalım sonuç ne olacak.
Subject: AM5 Boot Kit Request - Turkey
Dear AMD Support Team,
I am [Your Name] writing from Turkey. I would like to request a boot kit for my AMD Ryzen 5 8400F processor.
System Details:
- Processor: AMD Ryzen 5 8400F
- Motherboard: MSI Pro A620M-E
- CPU Serial Number: [Your serial number]
Issue Description:
- System powers on but there is no display output
- CPU LED on motherboard is lit red
- DRAM LED is lit orange
- My motherboard does not have BIOS Flashback feature
- I need a compatible processor to perform BIOS update
I have attached my purchase invoices for verification. Please send the boot kit to the following address:
[Your Full Name]
[Address line 1]
[Address line 2]
[Postal code] [District/City]
Turkey
[Your phone number]
Thank you in advance for your assistance.
Best regards,
[Your Name]
Belirtmiş olduğunuz yöntemide denedim işe yaramadı. Şimdi MSI Yetkili servisi ServisPoint ile iletişim kurdum anakartı kendilerine göndereceğim bios update konusunda 3 iş günü içinde yardımcı olacaklarını belirttiler.
Amd'den cevap gelmiş ancak Anakart yetkili servisinden çıkacak sonuca göre hareket etmeyi daha doğru buluyorum.
Gelen cevap ;
Dear Mustafa,
Your service request: 00561331 has been reviewed and updated.
Response and Service Request History:
Thank you for the email.
I understand that you wish to have a boot kit to update the system bios.
To obtain the boot kit, please carefully follow these instructions:
1.Go to the AMD online warranty claims page:
2.Fill in your full contact and product details (3rd Gen Ryzen Processor OPN number and serial number)
3.In the Problem Description field enter "Boot kit Required" (without quotes)
Please note it is mandatory for customers to accept the AMD Legal warranty terms & conditions before their claim is authorized.
Please refer to the following link for more information
https://www.amd.com/en/support/kb/warranty-information/rma-03
Thanks for contacting AMD.
In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.
Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.
If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.
Best regards,
Neha
AMD Global Customer Care
_____________________________________________________________________________________
This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign. There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.
The contents of this message are provided for informational purposes only. AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided and reserves the right to change such information at any time, with or without notice.
AMD' den tekrar gelen mail ise aynen aşağıda ki gibi;
Çeviri yaptığımda sözün özü başınızın çaresine bakın misali bir yanıt.
Dear Mustafa,
Your service request: 00561331 has been reviewed and updated.
Response and Service Request History:
Thank you for the email.
Note: Kindly ignore my previous email.
I understand that you wish to have a boot kit to update the system bios.
I would like to inform you that the processor loan boot-kit solution is available only for systems using AMD Ryzen Series Desktop Processors and compatible AMD Socket AM4 Motherboards. To learn more about AMD Chipsets for Desktop PCs, go here.
Thank you for contacting AMD.
In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.
Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.
If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.
Best regards,
Neha
AMD Global Customer Care
_____________________________________________________________________________________
This email is a direct result of your contact with AMD Global Customer Care and not part of a campaign. There is no need to unsubscribe to this email as you will only be contacted again if you directly request another service from AMD Global Customer Care.
The contents of this message are provided for informational purposes only. AMD makes no representation or warranties with respect to the accuracy of the contents of the information provided and reserves the right to change such information at any time, with or without notice.
_____________________________________________________________________________________
Evet dostlar günün sonunda anakartımız MSI yetkili servisi ServisPoint'ten Bios güncellemesi yapılmış biçimde geldi ve çok şükür sistemi toplayabildik ve görüntüyüde aldık. Şu süreçte can sıkıcı olan 5 dk lık bir işlem için 3 - 5 gün geçirmiş olmaktı. Buradan ücretsiz desteği için ServisPoint çalışanlarına teşekkür ediyorum.
