Monster Abra A5 v20.4 laptopta WHEA_UNCORRECTABLE_ERROR hatası

cyralyn

cyralyn

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Katılım
5 Mayıs 2024
Mesajlar
10
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Erkek
WHEA_UNCORRECTABLE_ERROR hatası alıp sürekli mavi ekran yiyorum.
Bilgisayarım Monster Abra A5 v20.4.
Win 11 kullanıyorum
Chipset driverini daha az önce güncelledim ama yine de mavi ekran aldı.

Kod: 
FAILURE_BUCKET_ID:  0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys
minidump dosyamda bu şekilde yazıyor

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds


************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds

   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 43

Microsoft (R) Windows Debugger Version 10.0.27793.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\PC\Downloads\kübra\041925-20437-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff800`0d400000 PsLoadedModuleList = 0xfffff800`0e0134f0
Debug session time: Sat Apr 19 19:58:31.266 2025 (UTC + 3:00)
System Uptime: 0 days 0:03:15.184
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.................................
Loading User Symbols

Loading unloaded module list
.............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`0d8148b0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff800`0adcbc50=0000000000000124
0: kd> !analyze -v
*******************************************************************************
*
Bugcheck Analysis                                    *
*

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffb78cdf203028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 46

    Key  : Analysis.Elapsed.mSec
    Value: 2470

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 15

    Key  : Analysis.Init.Elapsed.mSec
    Value: 5377

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 105

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27793.1000

    Key  : Analysis.Version.Description
    Value: 10.2410.02.02 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2410.2.2

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Bugcheck.Code.TargetModel
    Value: 0x124

    Key  : Dump.Attributes.AsUlong
    Value: 0x1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

    Key  : Failure.Hash
    Value: {86de56cb-73bd-c31e-f30a-eb70c68320b0}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0x1417df84

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 0

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 1

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 1

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 21631230

    Key  : Hypervisor.Flags.ValueHex
    Value: 0x14a10fe

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0x3f7


BUGCHECK_CODE:  124

BUGCHECK_P1: 4

BUGCHECK_P2: ffffb78cdf203028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  041925-20437-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

FAULTING_THREAD:  fffff8000e14c700

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:
fffff800`0adbcb80 00000000`00000000     : fffff800`095aa640 fffff800`0e14c700 ffffb78c`ea4e8340 fffff800`124aa528 : 0x18


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .process /r /p 0xfffff8000e148f40; .thread 0xfffff8000e14c700 ; kb

FAILURE_BUCKET_ID:  0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {86de56cb-73bd-c31e-f30a-eb70c68320b0}

Followup:     MachineOwner
---------

Minidump dosyamın tam içeriği bu arkadaşlar.
 
Tarihe göre sırala Puana göre sırala
cyralyn dedi:
WHEA_UNCORRECTABLE_ERROR hatası alıp sürekli mavi ekran yiyorum.
Bilgisayarım Monster Abra A5 v20.4.
Windows 11 kullanıyorum
Chipset driverini daha az önce güncelledim ama yine de mavi ekran aldı.

Kod: 
FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys
minidump dosyamda bu şekilde yazıyor

************* Preparing the environment for Debugger Extensions Gallery repositories **************
 ExtensionRepository : Implicit
 UseExperimentalFeatureForNugetShare : true
 AllowNugetExeUpdate : true
 NonInteractiveNuget : true
 AllowNugetMSCredentialProviderInstall : true
 AllowParallelInitializationOfLocalRepositories : true
 EnableRedirectToChakraJsProvider : false

 -- Configuring repositories
 ----> Repository : LocalInstalled, Enabled: true
 ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.016 seconds

 ----> Repository : UserExtensions, Enabled: true, Packages count: 0
 ----> Repository : LocalInstalled, Enabled: true, Packages count: 43

Microsoft (R) Windows Debugger Version 10.0.27793.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\PC\Downloads\kübra\041925-20437-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff800`0d400000 PsLoadedModuleList = 0xfffff800`0e0134f0
Debug session time: Sat Apr 19 19:58:31.266 2025 (UTC + 3:00)
System Uptime: 0 days 0:03:15.184
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.................................
Loading User Symbols

Loading unloaded module list
.............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`0d8148b0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff800`0adcbc50=0000000000000124
0: kd> !analyze -v
*******************************************************************************
*
Bugcheck Analysis *
*

*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffb78cdf203028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

KEY_VALUES_STRING: 1

 Key : Analysis.CPU.mSec
 Value: 46

 Key : Analysis.Elapsed.mSec
 Value: 2470

 Key : Analysis.IO.Other.Mb
 Value: 0

 Key : Analysis.IO.Read.Mb
 Value: 1

 Key : Analysis.IO.Write.Mb
 Value: 0

 Key : Analysis.Init.CPU.mSec
 Value: 15

 Key : Analysis.Init.Elapsed.mSec
 Value: 5377

 Key : Analysis.Memory.CommitPeak.Mb
 Value: 105

 Key : Analysis.Version.DbgEng
 Value: 10.0.27793.1000

 Key : Analysis.Version.Description
 Value: 10.2410.02.02 amd64fre

 Key : Analysis.Version.Ext
 Value: 1.2410.2.2

 Key : Bugcheck.Code.LegacyAPI
 Value: 0x124

 Key : Bugcheck.Code.TargetModel
 Value: 0x124

 Key : Dump.Attributes.AsUlong
 Value: 0x1808

 Key : Dump.Attributes.DiagDataWrittenToHeader
 Value: 1

 Key : Dump.Attributes.ErrorCode
 Value: 0x0

 Key : Dump.Attributes.KernelGeneratedTriageDump
 Value: 1

 Key : Dump.Attributes.LastLine
 Value: Dump completed successfully.

 Key : Dump.Attributes.ProgressPercentage
 Value: 0

 Key : Failure.Bucket
 Value: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

 Key : Failure.Hash
 Value: {86de56cb-73bd-c31e-f30a-eb70c68320b0}

 Key : Hypervisor.Enlightenments.ValueHex
 Value: 0x1417df84

 Key : Hypervisor.Flags.AnyHypervisorPresent
 Value: 1

 Key : Hypervisor.Flags.ApicEnlightened
 Value: 0

 Key : Hypervisor.Flags.ApicVirtualizationAvailable
 Value: 1

 Key : Hypervisor.Flags.AsyncMemoryHint
 Value: 0

 Key : Hypervisor.Flags.CoreSchedulerRequested
 Value: 0

 Key : Hypervisor.Flags.CpuManager
 Value: 1

 Key : Hypervisor.Flags.DeprecateAutoEoi
 Value: 1

 Key : Hypervisor.Flags.DynamicCpuDisabled
 Value: 1

 Key : Hypervisor.Flags.Epf
 Value: 0

 Key : Hypervisor.Flags.ExtendedProcessorMasks
 Value: 1

 Key : Hypervisor.Flags.HardwareMbecAvailable
 Value: 1

 Key : Hypervisor.Flags.MaxBankNumber
 Value: 0

 Key : Hypervisor.Flags.MemoryZeroingControl
 Value: 0

 Key : Hypervisor.Flags.NoExtendedRangeFlush
 Value: 0

 Key : Hypervisor.Flags.NoNonArchCoreSharing
 Value: 1

 Key : Hypervisor.Flags.Phase0InitDone
 Value: 1

 Key : Hypervisor.Flags.PowerSchedulerQos
 Value: 0

 Key : Hypervisor.Flags.RootScheduler
 Value: 0

 Key : Hypervisor.Flags.SynicAvailable
 Value: 1

 Key : Hypervisor.Flags.UseQpcBias
 Value: 0

 Key : Hypervisor.Flags.Value
 Value: 21631230

 Key : Hypervisor.Flags.ValueHex
 Value: 0x14a10fe

 Key : Hypervisor.Flags.VpAssistPage
 Value: 1

 Key : Hypervisor.Flags.VsmAvailable
 Value: 1

 Key : Hypervisor.RootFlags.AccessStats
 Value: 1

 Key : Hypervisor.RootFlags.CrashdumpEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.CreateVirtualProcessor
 Value: 1

 Key : Hypervisor.RootFlags.DisableHyperthreading
 Value: 0

 Key : Hypervisor.RootFlags.HostTimelineSync
 Value: 1

 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
 Value: 0

 Key : Hypervisor.RootFlags.IsHyperV
 Value: 1

 Key : Hypervisor.RootFlags.LivedumpEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.MapDeviceInterrupt
 Value: 1

 Key : Hypervisor.RootFlags.MceEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.Nested
 Value: 0

 Key : Hypervisor.RootFlags.StartLogicalProcessor
 Value: 1

 Key : Hypervisor.RootFlags.Value
 Value: 1015

 Key : Hypervisor.RootFlags.ValueHex
 Value: 0x3f7

BUGCHECK_CODE: 124

BUGCHECK_P1: 4

BUGCHECK_P2: ffffb78cdf203028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB: 041925-20437-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x1808
 Kernel Generated Triage Dump

FAULTING_THREAD: fffff8000e14c700

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
fffff800`0adbcb80 00000000`00000000 : fffff800`095aa640 fffff800`0e14c700 ffffb78c`ea4e8340 fffff800`124aa528 : 0x18

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .process /r /p 0xfffff8000e148f40; .thread 0xfffff8000e14c700 ; kb

FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {86de56cb-73bd-c31e-f30a-eb70c68320b0}

Followup: MachineOwner
---------

Minidump dosyamın tam içeriği bu arkadaşlar.
Genişletmek için tıkla...

Ekran kartı işlemci chipset sürücüleriniz güncel mi?
 
Artı 0 Eksi
cyralyn dedi:
Hocam hepsi normal değerlerde inanın bazen PC'yi açıyorum oyun giriyorum bir şey olmuyor sonra diyelim YT'de geziyom tak PC mavi ekran yani boş dururken bile kendi kendine yiyor mavi ekranı.
Genişletmek için tıkla...

Bu Abra serilerinde PCI ekspress mavi ekran hatasını görmekten illet geldi artık ben iade ederek kurtuldum Abra'dan muhtemelen donanımsal bir arıza vardır. Sıcaklık sorma sebebim ısı limitine geldiğinde de mavi ekran verme ihtimali var.
 
Artı 0 Eksi
Aydoğan BV dedi:
Bu Abra serilerinde PCI ekspress mavi ekran hatasını görmekten illet geldi artık ben iade ederek kurtuldum Abra'dan muhtemelen donanımsal bir arıza vardır. Sıcaklık sorma sebebim ısı limitine geldiğinde de mavi ekran verme ihtimali var.
Genişletmek için tıkla...
hocam gerçekten daha 4 aylık falan cihaz faturası kutusu garantisi her şeyi duruyor iade yada değişim yapabiliyor muyuz?
 
Artı 0 Eksi
cyralyn dedi:
Hocam gerçekten daha 4 aylık falan cihaz faturası kutusu garantisi her şeyi duruyor iade ya da değişim yapabiliyor muyuz?
Genişletmek için tıkla...

Başka yaşadığınız sorunlar varsa hepsini yazıp servisi bir güzel telefonda darlayıp değişim alabilirsiniz ama şans. En garanti yöntem THH'ye başvurmak 6 ayı geçmediğiniz sürece THH'ye derdinizi iyi anlatırsanız paranızı bile alabilirsiniz
 
Artı 0 Eksi
Aydoğan BV dedi:
Başka yaşadığınız sorunlar varsa hepsini yazıp servisi bir güzel telefonda darlayıp değişim alabilirsiniz ama şans. En garanti yöntem THH'ye başvurmak 6 ayı geçmediğiniz sürece THH'ye derdinizi iyi anlatırsanız paranızı bile alabilirsiniz
Genişletmek için tıkla...
hocam anladım sizide fakat bu sorunu nasıl çözebilirim ben
 
Artı 0 Eksi
cyralyn dedi:
Hocam anladım sizi de fakat bu sorunu nasıl çözebilirim ben
Genişletmek için tıkla...

Monster'i aradığınızda size tam olarak şunu diyecek "temiz kurulum yapalım yaptıktan sonra test edin" ve bende aynı şekilde bunu diyebilirim böylece kanıtınız da olur temiz kurulum yaptım yine düzelmedi dersiniz muhtemelen düzelmeyecektir
 
Artı 0 Eksi

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