Adobe Premier Pro Mavi Ekran Sorunu

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  • Başlangıç Tarihi
  • Mesaj 38
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doch

Hectopat
Katılım
5 Şubat 2019
Mesajlar
34
Selamlar, Adobe Premier Pro 2020 sürümününü satın aldım. Orjinal olarak kullanıyorum fakat videoda render sırasındayken PC kendisini kapatıyor mavi ekran veriyor. PC Ekipmanlarım kuvveti olmasına rağmen bunu yapıyor. Yardımcı olabilecek var mı acaba?

-Sistem-
Intel Core i9-9900KS
RTX 2060 Super
16 GB RAM
750W Power Supply


Yüklü bir export almıyorum. H264'deki Youtube 1080P exportunu alıyorum. Yardımcı olabilir misiniz?
 
  • Ses sürücülerini güvenli mod ile kaldır tekrar yükle.
  • Memtest86 testi yap.
ASUS ve SteelSeries araçlarını kaldır.
Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8015de328e9, Address of the instruction which caused the bugcheck
Arg3: ffff8082f48ee680, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8015de328e9

BUGCHECK_P3: ffff8082f48ee680

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
nt!ExAllocateHeapPool+1e9
fffff801`5de328e9 490f42fe        cmovb   rdi,r14

CONTEXT:  ffff8082f48ee680 -- (.cxr 0xffff8082f48ee680)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8015e271a00
rdx=0000000000000200 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8015de328e9 rsp=ffff8082f48ef070 rbp=ffff8082f48ef170
 r8=0000000000000000  r9=0000000000000000 r10=fffff8015e41fa60
r11=ffff8082f48ef760 r12=00000000000000c0 r13=0000000000000200
r14=0000000000000001 r15=000000006d57624f
iopl=0         nv up ei pl zr na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050247
nt!ExAllocateHeapPool+0x1e9:
fffff801`5de328e9 490f42fe        cmovb   rdi,r14
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: 10

CPU_MHZ: fa8

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-18V31A3

ANALYSIS_SESSION_TIME:  02-08-2020 16:46:39.0695

ANALYSIS_VERSION: 10.0.18362.1 x86fre

LAST_CONTROL_TRANSFER:  from fffff8015e16f06d to fffff8015de328e9

STACK_TEXT: 
ffff8082`f48ef070 fffff801`5e16f06d : 00000000`00000200 00000000`00000000 00000000`00000000 00000000`000000c0 : nt!ExAllocateHeapPool+0x1e9
ffff8082`f48ef1b0 fffff801`5e41fef1 : 00000000`00000004 ffff8082`f48ef240 00000000`00000000 ffffca01`00000000 : nt!ExAllocatePoolWithTag+0x5d
ffff8082`f48ef200 fffff801`5e41fb65 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObWaitForMultipleObjects+0x351
ffff8082`f48ef700 fffff801`5dfd2d15 : 00000000`00000000 ffff8082`f48efa80 ffffca01`cfdb4080 000000b6`e00ff6e8 : nt!NtWaitForMultipleObjects+0x105
ffff8082`f48ef990 00007ffe`8729cc14 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000b6`e00ff6c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`8729cc14


THREAD_SHA1_HASH_MOD_FUNC:  5fb5642c4eda25b62181c7b8885cd5b69af686f2

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  331fc5be5e9ff819bdf0bc488a9cc86a1fc7a1e9

THREAD_SHA1_HASH_MOD:  f08ac56120cad14894587db086f77ce277bfae84

FOLLOWUP_IP:
nt!ExAllocateHeapPool+1e9
fffff801`5de328e9 490f42fe        cmovb   rdi,r14

FAULT_INSTR_CODE:  fe420f49

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExAllocateHeapPool+1e9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4f6eba0

IMAGE_VERSION:  10.0.18362.592

STACK_COMMAND:  .cxr 0xffff8082f48ee680 ; kb

BUCKET_ID_FUNC_OFFSET:  1e9

FAILURE_BUCKET_ID:  0x3B_c0000005_nt!ExAllocateHeapPool

BUCKET_ID:  0x3B_c0000005_nt!ExAllocateHeapPool

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_nt!ExAllocateHeapPool

TARGET_TIME:  2020-02-08T13:39:15.000Z

OSBUILD:  18362

OSSERVICEPACK:  592

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  1972-08-22 03:24:00

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  527d

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_nt!exallocateheappool

FAILURE_ID_HASH:  {4434ab89-584f-ed4f-2241-b96104358491}

Followup:     MachineOwner
---------
 
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  • Ses sürücülerini güvenli mod ile kaldır tekrar yükle.
  • Memtest86 testi yap.
ASUS ve SteelSeries araçlarını kaldır.
Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8015de328e9, Address of the instruction which caused the bugcheck
Arg3: ffff8082f48ee680, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8015de328e9

BUGCHECK_P3: ffff8082f48ee680

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
nt!ExAllocateHeapPool+1e9
fffff801`5de328e9 490f42fe        cmovb   rdi,r14

CONTEXT:  ffff8082f48ee680 -- (.cxr 0xffff8082f48ee680)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8015e271a00
rdx=0000000000000200 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8015de328e9 rsp=ffff8082f48ef070 rbp=ffff8082f48ef170
r8=0000000000000000  r9=0000000000000000 r10=fffff8015e41fa60
r11=ffff8082f48ef760 r12=00000000000000c0 r13=0000000000000200
r14=0000000000000001 r15=000000006d57624f
iopl=0         nv up ei pl zr na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050247
nt!ExAllocateHeapPool+0x1e9:
fffff801`5de328e9 490f42fe        cmovb   rdi,r14
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: 10

CPU_MHZ: fa8

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-18V31A3

ANALYSIS_SESSION_TIME:  02-08-2020 16:46:39.0695

ANALYSIS_VERSION: 10.0.18362.1 x86fre

LAST_CONTROL_TRANSFER:  from fffff8015e16f06d to fffff8015de328e9

STACK_TEXT:
ffff8082`f48ef070 fffff801`5e16f06d : 00000000`00000200 00000000`00000000 00000000`00000000 00000000`000000c0 : nt!ExAllocateHeapPool+0x1e9
ffff8082`f48ef1b0 fffff801`5e41fef1 : 00000000`00000004 ffff8082`f48ef240 00000000`00000000 ffffca01`00000000 : nt!ExAllocatePoolWithTag+0x5d
ffff8082`f48ef200 fffff801`5e41fb65 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObWaitForMultipleObjects+0x351
ffff8082`f48ef700 fffff801`5dfd2d15 : 00000000`00000000 ffff8082`f48efa80 ffffca01`cfdb4080 000000b6`e00ff6e8 : nt!NtWaitForMultipleObjects+0x105
ffff8082`f48ef990 00007ffe`8729cc14 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000b6`e00ff6c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`8729cc14


THREAD_SHA1_HASH_MOD_FUNC:  5fb5642c4eda25b62181c7b8885cd5b69af686f2

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  331fc5be5e9ff819bdf0bc488a9cc86a1fc7a1e9

THREAD_SHA1_HASH_MOD:  f08ac56120cad14894587db086f77ce277bfae84

FOLLOWUP_IP:
nt!ExAllocateHeapPool+1e9
fffff801`5de328e9 490f42fe        cmovb   rdi,r14

FAULT_INSTR_CODE:  fe420f49

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExAllocateHeapPool+1e9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4f6eba0

IMAGE_VERSION:  10.0.18362.592

STACK_COMMAND:  .cxr 0xffff8082f48ee680 ; kb

BUCKET_ID_FUNC_OFFSET:  1e9

FAILURE_BUCKET_ID:  0x3B_c0000005_nt!ExAllocateHeapPool

BUCKET_ID:  0x3B_c0000005_nt!ExAllocateHeapPool

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_nt!ExAllocateHeapPool

TARGET_TIME:  2020-02-08T13:39:15.000Z

OSBUILD:  18362

OSSERVICEPACK:  592

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  1972-08-22 03:24:00

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  527d

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_nt!exallocateheappool

FAILURE_ID_HASH:  {4434ab89-584f-ed4f-2241-b96104358491}

Followup:     MachineOwner
---------
Ses sürücülerini güvenli mod da kaldırdım ve verdiğin dosyadan tekrardan yükledim. Memtest86'yı nasıl yapacağım?
 
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