Alienware 17 R2 sistemde WHEA_UNCORRECTABLE_ERROR

Herkese guzel bir aksam diliyorum Technopat ailesi! Uzun zaman sonra ben de foruma katilmaya, sizlerden de sorun yasadigim anlamda bilgi alisverisi yapmaya karar verdim. Bu anlamda Technopat'i bizlere kazandiran basta Ali Güngör ve Recep Baltaş'a tesekkurlerimi sunuyorum. Konuya geleyim, mavi ekran hatasi aliyorum. Aldigim bsod hep ayni olmakla beraber dump-File'deki modulename hatasi da hep ayniydi ve bu canimi sıkıyordu. Aldigim WHEA_UNCORRECTABLE_ERROR mavi ekran hatası loopa girmeyen bir mavi ekran, yani hatadan sonra tekrar acilabiliyor. Ama can sikici fazlasiyla. Ayrica bu mavi ekranla beraber gecen hafta aldigim fatal mavi ekran yuzunden bilgisayarimi formatlamak zorunda kaldim ve resmen bir rest cektim. hepsinin birbirleriyle baglantili oldugunu dusunuyordum ve iyi diyebilecegimiz bir yere goturdum. ilk basta isinmayla alakali diye dusundugum icin termal macundan sonra duzelir diye umuyordum ama cihazim tamirden sonra da haftada bir siklikla mavi ekran vermeye devam ediyor. diger bir tahminim de ki bunu forumlarda arastirdigimda ekran kartina yogunlasan insanlar vardi, benim de laptobumdaki ekran kartina mudahale yapilmis zamaninda. O yuzden oldugunu dusunduk ki laptoptaki ekran kartini devre disi birakip onboard intel ekran kartini bilgisayarimda kullanmaya basladim. ayrıca blue screen vıewden baktıgımda da errorlu dosyaları sızlerle paylasacagım. sımdıden tesekkur ederım. sevgiler

not: recep abi istersen uzaktan remote mavi ekran cozum videosu cekip, topluluga paylasabiliriz.

sistem ozelliklerim:
Sistem Üreticisi Alienware
Sistem Modeli Alienware 17 R2
Sistem Türü x64-based PC
Sistem SKU'su Alienware 15
İşlemci Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz, 2801 Mhz, 4 Çekirdek, 8 Mantıksal İşlemci
BIOS Sürümü/Tarihi Alienware A08, 31.03.2017
SMBIOS Sürümü 2.8
Ekli Denetleyici Sürümü 0.08
BIOS Modu UEFI
Temel Kart Üreticisi Alienware
Temel Kart Ürünü Alienware 17 R2
Temel Kart Sürümü A00
Platform Rolü Mobil
Güvenli Önyükleme Durumu Kapalı
PCR7 Yapılandırması Bağlama Olanağı Yok
Windows Dizini C:\Windows
Sistem Dizini C:\Windows\system32
Önyükleme Aygıtı \Device\HarddiskVolume2
Donanım Soyutlama Katmanı Sürüm = "10.0.19041.906"
Yüklü Fiziksel Bellek (RAM) 16,0 GB
Toplam Fiziksel Bellek 15,9 GB
Kullanılabilir Fiziksel Bellek 10,8 GB
Toplam Sanal Bellek 18,3 GB
Kullanılabilir Sanal Bellek 12,3 GB
Disk Belleği Dosyası Alanı 2,38 GB

sistemde
-temiz, lisansli windows kurulu
-ram testi basarili
-bellekler saglam
-ekran karti mudahale edilmis(yerinden cikartilmis)
-termal macun surulse de klavyesi sicak ve msi-afterburnere gore islemciler arada +90 dereceye pick yapiyor.
-bataryasi yok, sarjda kullaniyorum
-yaklasik 1 yil kapanmasa da subattan sonra bu sorunlarla sık sık karsılasmaya basladım, bu 2. bilgisayarcıya goturusum
-bıosu güncelleyemıyorum, bataryadan dolayı. usb ile guncellestırmeye zamanım olmadı ve biraz karısık


dump dosyası:



Microsoft (R) Windows Debugger Version 10.0.19041.685 AMD64

Copyright (c) Microsoft Corporation. All rights reserved.





Loading Dump File [C:\Windows\Minidump\041921-23312-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 19041 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff805`75000000 PsLoadedModuleList = 0xfffff805`75c2a3d0

Debug session time: Mon Apr 19 14:29:59.521 2021 (UTC + 3:00)

System Uptime: 3 days 13:36:39.153

Loading Kernel Symbols

...............................................................

................................................................

................................................................

.......................

Loading User Symbols

Loading unloaded module list

..................................................

For analysis of this file, run !analyze -v

5: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffde88ba2d7028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000021136, Low order 32-bits of the MCi_STATUS value.



Debugging Details:

------------------



fffff80575c0f368: Unable to get Flags value from nt!KdVersionBlock

fffff80575c0f368: Unable to get Flags value from nt!KdVersionBlock

*************************************************************************

*** ***

*** ***

*** Either you specified an unqualified symbol, or your debugger ***

*** doesn't have full symbol information. Unqualified symbol ***

*** resolution is turned off by default. Please either specify a ***

*** fully qualified symbol module!symbolname, or enable resolution ***

*** of unqualified symbols by typing ".symopt- 100". Note that ***

*** enabling unqualified symbol resolution with network symbol ***

*** server shares in the symbol path may cause the debugger to ***

*** appear to hang for long periods of time when an incorrect ***

*** symbol name is typed or the network symbol server is down. ***

*** ***

*** For some commands to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***

*** ***

*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***

*** provided you with these symbols if you need this command to ***

*** work. ***

*** ***

*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***

*** ***

*************************************************************************

fffff80575c0f368: Unable to get Flags value from nt!KdVersionBlock

*************************************************************************

*** ***

*** ***

*** Either you specified an unqualified symbol, or your debugger ***

*** doesn't have full symbol information. Unqualified symbol ***

*** resolution is turned off by default. Please either specify a ***

*** fully qualified symbol module!symbolname, or enable resolution ***

*** of unqualified symbols by typing ".symopt- 100". Note that ***

*** enabling unqualified symbol resolution with network symbol ***

*** server shares in the symbol path may cause the debugger to ***

*** appear to hang for long periods of time when an incorrect ***

*** symbol name is typed or the network symbol server is down. ***

*** ***

*** For some commands to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***

*** ***

*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***

*** provided you with these symbols if you need this command to ***

*** work. ***

*** ***

*** Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION ***

*** ***

*************************************************************************



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 3



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 17



Key : Analysis.Memory.CommitPeak.Mb

Value: 85



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 124



BUGCHECK_P1: 0



BUGCHECK_P2: ffffde88ba2d7028



BUGCHECK_P3: be000000



BUGCHECK_P4: 21136



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.925_none_e76d4f6f260a6



STACK_TEXT:

ffffcd01`a03c38e8 fffff805`754b3c5a : 00000000`00000124 00000000`00000000 ffffde88`ba2d7028 00000000`be000000 : nt!KeBugCheckEx

ffffcd01`a03c38f0 fffff805`772715b0 : 00000000`00000000 ffffde88`ba2d7028 ffffde88`b60db7f0 ffffde88`ba2d7028 : nt!HalBugCheckSystem+0xca

ffffcd01`a03c3930 fffff805`755b58be : 00000000`00000000 ffffcd01`a03c39d9 ffffde88`ba2d7028 ffffde88`b60db7f0 : PSHED!PshedBugCheckSystem+0x10

ffffcd01`a03c3960 fffff805`754b5581 : ffffde88`ba60d070 ffffde88`ba60d070 ffffde88`b60db840 ffffde88`b60db7f0 : nt!WheaReportHwError+0x46e

ffffcd01`a03c3a40 fffff805`754b58f3 : 00000000`00000005 ffffde88`b60db840 ffffde88`b60db7f0 00000000`00000005 : nt!HalpMcaReportError+0xb1

ffffcd01`a03c3bb0 fffff805`754b57d0 : ffffde88`b5ed1f98 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandlerCore+0xef

ffffcd01`a03c3c00 fffff805`754b5a21 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : nt!HalpMceHandler+0xe0

ffffcd01`a03c3c40 fffff805`754b4c8b : 00000000`00000000 00000000`00000000 ffffcd01`a03c3ed0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0xc9

ffffcd01`a03c3c70 fffff805`754b74d5 : ffffde88`b5ed1f98 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f

ffffcd01`a03c3ca0 fffff805`7550cc79 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35

ffffcd01`a03c3cd0 fffff805`75404efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9

ffffcd01`a03c3d00 fffff805`75404bb7 : 00000000`00000000 00000000`00000000 0000012e`68c91048 00000000`00000000 : nt!KxMcheckAbort+0x7a

ffffcd01`a03c3e40 00007ff8`78898b5e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277

00000015`cc9fae78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`78898b5e





MODULE_NAME: GenuineIntel



IMAGE_NAME: GenuineIntel.sys



STACK_COMMAND: .thread ; .cxr ; kb



FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR__UNKNOWN



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {86f02343-3a24-6d22-b341-ad6c04114faf}



Followup: MachineOwner

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