ASUS Flip Notebook SYSTEM_SERVICE_EXCEPTION (3b) hatası veriyor

Bybk

Bybk

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31 Ağustos 2022
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Selamlar, iki hafta önce aldığım ASUS Flip notebook kullanmaya çalıştığım her gün farklı kodlarla mavi ekran veriyor. Birini hallediyorum farklı bir şey çıkıyor. Günlerdir çözüm arıyorum fakat bir yol bulamadım, bir de size danışmak istedim. Sorun yazılımsal değil de donanım kaynaklı olabilir mi? Aşağıda sistem ve minidump dosyaları var.
İşlemci 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz
Takılı RAM 24,0 GB (kullanılabilir: 23,6 GB)
Sistem türü 64 Bit işletim sistemi, X64 tabanlı işlemci
Kalem ve dokunma 10 dokunma noktalarıyla kalem ve dokunma desteği
Bağdaştırıcı Intel Iris Xe
Edisyon Windows 11 Home
Sürüm 24H2
Yüklenme tarihi ‎25.‎03.‎2025

https://disk.yandex.com.tr/d/L1P3MO0_OFinKw

Not: Konuyu açamadan bir tane daha verdi, onun analizini doğrudan aşağıya bırakıyorum;

*******************************************************************************
  • *
  • Bugcheck Analysis *
  • *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a System service routine.
Arguments:
Arg1: 00000000C0000005, Exception code that caused the BugCheck
Arg2: FffFF802837cfa11, Address of the instruction which caused the BugCheck
Arg3: Ffffdd8B50EB6AB0, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, Zero.

Debugging Details:
------------------

KEY_VALUES_STRING: 1

Key: Analysis. CPU. MSec
Value: 3156

Key: Analysis. Elapsed. MSec
Value: 5605

Key: Analysis. IO. Other. MB
Value: 0

Key: Analysis. IO. Read. MB
Value: 1

Key: Analysis. IO. Write. MB
Value: 0

Key: Analysis. Init. CPU. MSec
Value: 640

Key: Analysis. Init. Elapsed. MSec
Value: 4990

Key: Analysis. Memory.commitPeak. MB
Value: 89

Key: Analysis. Version. DbgEng
Value: 10.0.27793.1000

Key: Analysis. Version. Description
Value: 10.2410.02.02 AMD64fre

Key: Analysis. Version. Ext
Value: 1.2410. 2. 2

Key: Bugcheck. Code. LegacyAPI
Value: 0x3b

Key: Bugcheck. Code. TargetModel
Value: 0x3b

Key: Dump. Attributes. AsUlong
Value: 0x21808

Key: Dump. Attributes. DiagDataWrittenToHeader
Value: 1

Key: Dump. Attributes. ErrorCode
Value: 0x0

Key: Dump. Attributes. KernelGeneratedTriageDump
Value: 1

Key: Dump. Attributes. LastLine
Value: Dump completed successfully.

Key: Dump. Attributes. ProgressPercentage
Value: 0

Key: Failure. Bucket
Value: AV_nt! SeClearLearningModeObjectInformation

Key: Failure. Exception. IP. Address
Value: 0xfffff802837cfa11

Key: Failure. Exception. IP. Module
Value: NT

Key: Failure. Exception. IP. Offset
Value: 0x3cfa11

Key: Failure. Hash
Value: {bbebe6AC-9EFA-DE17-8C10-559AC5df31dB}

Key: Hypervisor. Enlightenments. ValueHex
Value: 0x7417df84

Key: Hypervisor. Flags. AnyHypervisorPresent
Value: 1

Key: Hypervisor. Flags. ApicEnlightened
Value: 0

Key: Hypervisor. Flags. ApicVirtualizationAvailable
Value: 1

Key: Hypervisor. Flags. AsyncMemoryHint
Value: 0

Key: Hypervisor. Flags. CoreSchedulerRequested
Value: 0

Key: Hypervisor. Flags. CpuManager
Value: 1

Key: Hypervisor. Flags. DeprecateAutoEoi
Value: 1

Key: Hypervisor. Flags. DynamicCpuDisabled
Value: 1

Key: Hypervisor. Flags. Epf
Value: 0

Key: Hypervisor. Flags. ExtendedProcessorMasks
Value: 1

Key: Hypervisor. Flags. HardwareMbecAvailable
Value: 1

Key: Hypervisor. Flags. MaxBankNumber
Value: 0

Key: Hypervisor. Flags. MemoryZeroingControl
Value: 0

Key: Hypervisor. Flags. NoExtendedRangeFlush
Value: 0

Key: Hypervisor. Flags. NoNonArchCoreSharing
Value: 1

Key: Hypervisor. Flags. Phase0InitDone
Value: 1

Key: Hypervisor. Flags. PowerSchedulerQos
Value: 0

Key: Hypervisor. Flags. RootScheduler
Value: 0

Key: Hypervisor. Flags. SynicAvailable
Value: 1

Key: Hypervisor. Flags. UseQpcBias
Value: 0

Key: Hypervisor. Flags. Value
Value: 55185662

Key: Hypervisor. Flags. ValueHex
Value: 0x34a10fe

Key: Hypervisor. Flags. VpAssistPage
Value: 1

Key: Hypervisor. Flags. VsmAvailable
Value: 1

Key: Hypervisor. RootFlags. AccessStats
Value: 1

Key: Hypervisor. RootFlags. CrashdumpEnlightened
Value: 1

Key: Hypervisor. RootFlags. CreateVirtualProcessor
Value: 1

Key: Hypervisor. RootFlags. DisableHyperthreading
Value: 0

Key: Hypervisor. RootFlags. HostTimelineSync
Value: 1

Key: Hypervisor. RootFlags. HypervisorDebuggingEnabled
Value: 0

Key: Hypervisor. RootFlags. IsHyperV
Value: 1

Key: Hypervisor. RootFlags. LivedumpEnlightened
Value: 1

Key: Hypervisor. RootFlags. MapDeviceInterrupt
Value: 1

Key: Hypervisor. RootFlags. MceEnlightened
Value: 1

Key: Hypervisor. RootFlags. Nested
Value: 0

Key: Hypervisor. RootFlags. StartLogicalProcessor
Value: 1

Key: Hypervisor. RootFlags. Value
Value: 1015

Key: Hypervisor. RootFlags. ValueHex
Value: 0x3f7

BUGCHECK_CODE: 3B

BUGCHECK_P1: C0000005

BUGCHECK_P2: FFFFF802837CFA11

BUGCHECK_P3: Ffffdd8B50EB6AB0

BUGCHECK_P4: 0

FILE_IN_CAB: 041125-15093-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x21808
Kernel Generated Triage Dump

FAULTING_THREAD: FFFF8801F3B66080

CONTEXT: Ffffdd8B50EB6AB0 -- (.cxr 0xffffdd8b50eb6ab0)
Rax = 0000000000000000 rbx = fffFF80283DC88D0 rcx = ffFF8801F3b66080
Rdx = 0000000000040000 rsi = ffffdd8B50EB7778 rdi = 0000000000000000
Rip = fffFF802837cfa11 rsp = ffffdd8B50EB7500 rbp = ffffdd8B50EB7630
R8 = fffFF802843CD5C0 R9 = 000000000000018D R10 = ffFF8801E3100140
R11 = ffffdd8B50EB7500 R12 = ffFF8801FA4bdb60 R13 = ffFF8801E9396b80
R14 = 0000000000000040 R15 = 0000000000000000
İopl = 0 nv up ei pl nzna po NC
CS = 0010 SS = 0018 DS = 002b es = 002b FS = 0053 GS = 002b efl = 00050206
NT! SeClearLearningModeObjectInformation+0x41:
Fffff802'837cfa11 394208 cmp dword ptr [rdx+8],eax DS:002b:00000000'00040008=?
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: İGoSwServer. Ex

STACK_TEXT:
Ffffdd8b'50eb7500 fffff802'83C5eb30: Fffff802'83DC88D0 ffffdd8b'50eb7778 fffff802'83DC88D0 ffffdd8b'50eb7778: NT! SeClearLearningModeObjectInformation+0x41
Ffffdd8b'50eb7530 fffff802'83C5C461: Ffff8801'FA4bd901 ffffdd8b'50eb7778 ffff8801'00000040 ffff8801'E3520640: NT! ObpLookupObjectName+0x13b0
Ffffdd8b'50eb76F0 fffff802'83D644e2: 00000000'00000000 ffff8801'E3520640 00000000'00000001 fffff802'8368E63A: NT! ObOpenObjectByNameEx+0x201
Ffffdd8b'50eb7840 fffff802'83D64159: 00000008'26eff498 ffff8801'C0100080 00000008'26eff520 00000008'26eff4C8: NT! IopCreateFile+0x37a
Ffffdd8b'50eb7920 fffff802'83a8ef55: 00000000'00000000 00000000'0000000E 00000000'00000000 00000000'00000000: NT! NtCreateFile+0x79
Ffffdd8b'50eb79b0 00007FFA'677bca64: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: NT! KiSystemServiceCopyEnd+0x25
00000008'26eff428 00000000'00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: 0x00007FFA'677bca64

SYMBOL_NAME: NT! SeClearLearningModeObjectInformation+41

MODULE_NAME: NT

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.26100.3775

STACK_COMMAND: Cxr 0xffffdd8b50eb6ab0; KB

BUCKET_ID_FUNC_OFFSET: 41

FAILURE_BUCKET_ID: AV_nt! SeClearLearningModeObjectInformation

OSPLATFORM_TYPE: X64

OSNAME: Windows 10

FAILURE_ID_HASH: {bbebe6AC-9EFA-DE17-8C10-559AC5df31dB}

Followup: MachineOwner

---------
 
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@Bybk

Minidump Dosyalarını Paylaşın

23.06.2025 tarihinde yapılan güncel rehbere aşağıdaki linkten erişebilirsiniz: https://www.technopat.net/sosyal/konu/minidump-nedir-nasil-paylasilir.3817531/ Minidump dosyaları, bilgisayarınız mavi ekran verdiğinde belleğin ufak bir dökümünü barındıran dosyalardır. Bunları analiz ederek mavi...
www.technopat.net www.technopat.net
 
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Merhaba @turko35408, sanırım minidump dosyalarını paylaşmamı istemişsiniz. Konuda yandex linkinde yer alıyor. Konuyu açarken bir tane daha mavi ekran alınca onu ek olarak doğrudan paylaştım.
 
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