Hello,
Thank you for contacting NVIDIA Customer Care.
This is Steve, assisting you in troubleshooting the issue that you are experiencing.
From the issue description, I understand that the game files/progress is not being saved on GeForce NOW for the game Control.
I apologize for the inconvenience caused and please be assured that I will do my best to help you.
1. May I know since when are you facing this issue? Was it working fine before? If yes, was there any changes made prior to the issue?
2. Is the issue specific to the game control or other games as well on the GeForce NOW platform?
3. Have you tried changing the server and checked, if that made a difference?
Will look forward for an update from you to assist you better.
Best Regards,
Steve,
NVIDIA Customer Care.