Huawei Matebook 13 2020 laptop mavi ekran hatası

İşletim sistemi
Windows 11
Katılım
28 Kasım 2019
Mesajlar
2.066
Çözümler
11
Yer
Türkiye
Huawei Matebook 13 2020 laptopumda Windows 11 24H2 kullanıyorum. En son geçen yıl olduğunda formatlayıp kurtulmuştum. Şimdi tekrar başladı. SSD veya RAM takviyesi yapmadım cihaza.
Minidump dosyaları: klasör
 
Hocam dosyaları inceledim, bir hata dxgmms2.sys sebebiyle, yani ekran kartı sürücüsüyle ilgili olarak gerçekleşmiş.

Kod:
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, Attempt to release quota on a corrupted pool allocation.
Arg2: ffffa285cdd05cb0, Address of pool
Arg3: 0000000035336f7e, Pool allocation's tag
Arg4: fd151b9c34205431, Quota process pointer (bad).

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1875

    Key  : Analysis.Elapsed.mSec
    Value: 6753

    Key  : Analysis.IO.Other.Mb
    Value: 1

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 562

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3861

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 105

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xc2

    Key  : Bugcheck.Code.TargetModel
    Value: 0xc2

    Key  : Dump.Attributes.AsUlong
    Value: 0x21808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0xc2_d_dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation

    Key  : Failure.Exception.IP.Address
    Value: 0xfffff804b6766dc6

    Key  : Failure.Exception.IP.Module
    Value: nt

    Key  : Failure.Exception.IP.Offset
    Value: 0xb66dc6

    Key  : Failure.Hash
    Value: {1e30a752-865a-34bc-0a1c-748466537c5e}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0x7417cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 0x24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0x3f7


BUGCHECK_CODE:  c2

BUGCHECK_P1: d

BUGCHECK_P2: ffffa285cdd05cb0

BUGCHECK_P3: 35336f7e

BUGCHECK_P4: fd151b9c34205431

FILE_IN_CAB:  051225-27484-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x21808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffa285c2008180

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
ffffec86`7fbaf548 fffff804`b6766dc6     : 00000000`000000c2 00000000`0000000d ffffa285`cdd05cb0 00000000`35336f7e : nt!KeBugCheckEx
ffffec86`7fbaf550 fffff804`69ecce0f     : ffffa285`cdd05cb0 ffffdc81`95c1ac10 ffffa285`bb100000 ffffa285`ca148720 : nt!ExFreePoolWithTag+0x10f6
ffffec86`7fbaf650 fffff804`69edcea9     : 00000003`58aee7d3 ffffdc81`95626401 ffffdc81`9b3c4370 ffffdc81`86788000 : dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation+0xcf
ffffec86`7fbaf6c0 fffff804`69edcd60     : ffffdc81`9b3c4370 ffffdc81`95626460 ffffa285`ca147000 00000000`00000000 : dxgmms2!VIDMM_GLOBAL::UnlockAllocation+0xb5
ffffec86`7fbaf740 fffff804`69edc962     : ffffdc81`9b3c4370 ffffa285`ca04cc00 ffffa285`ca04cc00 ffffa285`ca04cc90 : dxgmms2!VIDMM_SEGMENT::UnlockAllocationBackingStore+0x74
ffffec86`7fbaf780 fffff804`69eb2095     : ffffdc81`9b3c4370 00000000`00000001 ffffa285`ca04cc90 fffff804`b5edd556 : dxgmms2!VIDMM_SYSMEM_SEGMENT::EvictResource+0xb2
ffffec86`7fbaf7d0 fffff804`69eb3151     : 00000000`00000001 fffff804`b5e1f900 00000000`00000001 7fffffff`ffffff00 : dxgmms2!VIDMM_PHYSICAL_ADAPTER::EvictResources+0x1d5
ffffec86`7fbaf880 fffff804`69eb30aa     : 00000000`00000000 ffffa285`ca147000 00000000`00000002 fffff804`69eeff6d : dxgmms2!VIDMM_SEGMENT::CleanupMarkedForEvictionAllocations+0x59
ffffec86`7fbaf8c0 fffff804`69eb380f     : 00000000`00000000 ffffec86`7fbafa40 80000000`00000000 ffffa285`ca147000 : dxgmms2!VIDMM_GLOBAL::CleanupMarkedForEvictionAllocationsWorker+0x76
ffffec86`7fbaf900 fffff804`69eb4ea4     : 00000000`00000000 ffffa285`ca147000 ffffdc81`86788000 ffffdc81`86788000 : dxgmms2!VIDMM_GLOBAL::CleanupMarkedForEvictionAllocations+0x12f
ffffec86`7fbaf940 fffff804`b60a2d1a     : ffffdc81`86788000 fffff804`69eb4900 ffff8080`02f51100 024fa56f`b19bbf02 : dxgmms2!VidMmWorkerThreadProc+0x534
ffffec86`7fbafaf0 fffff804`b62a6164     : ffff8080`02f51180 ffffa285`c2008180 fffff804`b60a2cc0 84330a6d`e6a28f52 : nt!PspSystemThreadStartup+0x5a
ffffec86`7fbafb40 00000000`00000000     : ffffec86`7fbb0000 ffffec86`7fba9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation+cf

MODULE_NAME: dxgmms2

IMAGE_NAME:  dxgmms2.sys

IMAGE_VERSION:  10.0.26100.3912

STACK_COMMAND: .process /r /p 0xffffa285bb4dd040; .thread 0xffffa285c2008180 ; kb

BUCKET_ID_FUNC_OFFSET:  cf

FAILURE_BUCKET_ID:  0xc2_d_dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {1e30a752-865a-34bc-0a1c-748466537c5e}

Followup:     MachineOwner

Sizden isteğim DDU ile ekran kartı sürücünüzü kaldırıp yeniden kurmanız.

Ayrıca chipset sürücüsü dahil olmak üzere tüm sürücüleri güncelleyin.
 
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