Sistem Valorant oynarken mavi ekran hataları veriyor

Iboh

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13 Eylül 2023
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Son 3 gündür Valorant oynarken ya mavi ekran alıyorum ya da HVCI hatası veriyor.

HVCI hatası alıyorum diye bilgisayarı formatladım o düzeldi. Simdi ise mavi ekran veriyor

İki farklı mavi ekran hatası aldım
1) SYSTEM_SERVICE_EXCEPTION.
2) MEMORY_MANAGEMENT.

(RAM testi yaptım sorun çıkmadı)

(HVCI hatasını çözmüstüm. Cihaz güvenliğinden bellek bütünlüğünü açmıştım)
 
Minidump dosyalarını paylaşın inceleyelim.
 
Minidump dosyalarını paylaşın inceleyelim.
20 dakika arayla iki mavi ekran yemişim
 
20 dakika arayla iki mavi ekran yemişim.

Hataların hepsi Vanguard Anti-Cheat yazılımı sebebiyle gerçekleşmiş.

Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck.
Arg2: fffff807dce08eab, Address of the instruction which caused the BugCheck.
Arg3: ffffda8a866f62c0, Address of the context record for the exception that caused the BugCheck.
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for vgk.sys

KEY_VALUES_STRING: 1

 Key : Analysis.CPU.mSec
 Value: 1515.

 Key : Analysis.Elapsed.mSec
 Value: 2391.

 Key : Analysis.IO.Other.Mb
 Value: 0

 Key : Analysis.IO.Read.Mb
 Value: 1

 Key : Analysis.IO.Write.Mb
 Value: 0

 Key : Analysis.Init.CPU.mSec
 Value: 437.

 Key : Analysis.Init.Elapsed.mSec
 Value: 4042.

 Key : Analysis.Memory.CommitPeak.Mb
 Value: 101.

 Key : Analysis.Version.DbgEng
 Value: 10.0.27829.1001

 Key : Analysis.Version.Description
 Value: 10.2503.24.01 amd64fre.

 Key : Analysis.Version.Ext
 Value: 1.2503.24.1

 Key : Bugcheck.Code.LegacyAPI
 Value: 0x3b.

 Key : Bugcheck.Code.TargetModel
 Value: 0x3b.

 Key : Dump.Attributes.AsUlong
 Value: 0x21808.

 Key : Dump.Attributes.DiagDataWrittenToHeader
 Value: 1

 Key : Dump.Attributes.ErrorCode
 Value: 0x0.

 Key : Dump.Attributes.KernelGeneratedTriageDump
 Value: 1

 Key : Dump.Attributes.LastLine
 Value: Dump completed successfully.

 Key : Dump.Attributes.ProgressPercentage
 Value: 0

 Key : Failure.Bucket
 Value: AV_vgk!unknown_function

 Key : Failure.Exception.IP.Address
 Value: 0xfffff807dce08eab.

 Key : Failure.Exception.IP.Module
 Value: nt.

 Key : Failure.Exception.IP.Offset
 Value: 0x408eab.

 Key : Failure.Hash
 Value: {56c5cf79-d160-8711-720f-03c630d4c72b}

 Key : Hypervisor.Enlightenments.ValueHex
 Value: 0x7497cf94.

 Key : Hypervisor.Flags.AnyHypervisorPresent
 Value: 1

 Key : Hypervisor.Flags.ApicEnlightened
 Value: 1

 Key : Hypervisor.Flags.ApicVirtualizationAvailable
 Value: 0

 Key : Hypervisor.Flags.AsyncMemoryHint
 Value: 0

 Key : Hypervisor.Flags.CoreSchedulerRequested
 Value: 0

 Key : Hypervisor.Flags.CpuManager
 Value: 1

 Key : Hypervisor.Flags.DeprecateAutoEoi
 Value: 0

 Key : Hypervisor.Flags.DynamicCpuDisabled
 Value: 1

 Key : Hypervisor.Flags.Epf
 Value: 0

 Key : Hypervisor.Flags.ExtendedProcessorMasks
 Value: 1

 Key : Hypervisor.Flags.HardwareMbecAvailable
 Value: 1

 Key : Hypervisor.Flags.MaxBankNumber
 Value: 0

 Key : Hypervisor.Flags.MemoryZeroingControl
 Value: 0

 Key : Hypervisor.Flags.NoExtendedRangeFlush
 Value: 0

 Key : Hypervisor.Flags.NoNonArchCoreSharing
 Value: 1

 Key : Hypervisor.Flags.Phase0InitDone
 Value: 1

 Key : Hypervisor.Flags.PowerSchedulerQos
 Value: 0

 Key : Hypervisor.Flags.RootScheduler
 Value: 0

 Key : Hypervisor.Flags.SynicAvailable
 Value: 1

 Key : Hypervisor.Flags.UseQpcBias
 Value: 0

 Key : Hypervisor.Flags.Value
 Value: 38408431.

 Key : Hypervisor.Flags.ValueHex
 Value: 0x24a10ef.

 Key : Hypervisor.Flags.VpAssistPage
 Value: 1

 Key : Hypervisor.Flags.VsmAvailable
 Value: 1

 Key : Hypervisor.RootFlags.AccessStats
 Value: 1

 Key : Hypervisor.RootFlags.CrashdumpEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.CreateVirtualProcessor
 Value: 1

 Key : Hypervisor.RootFlags.DisableHyperthreading
 Value: 0

 Key : Hypervisor.RootFlags.HostTimelineSync
 Value: 1

 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
 Value: 0

 Key : Hypervisor.RootFlags.IsHyperV
 Value: 1

 Key : Hypervisor.RootFlags.LivedumpEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.MapDeviceInterrupt
 Value: 1

 Key : Hypervisor.RootFlags.MceEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.Nested
 Value: 0

 Key : Hypervisor.RootFlags.StartLogicalProcessor
 Value: 1

 Key : Hypervisor.RootFlags.Value
 Value: 1015.

 Key : Hypervisor.RootFlags.ValueHex
 Value: 0x3f7.

BUGCHECK_CODE: 3b.

BUGCHECK_P1: c0000005.

BUGCHECK_P2: fffff807dce08eab.

BUGCHECK_P3: ffffda8a866f62c0.

BUGCHECK_P4: 0

FILE_IN_CAB: 072025-10843-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b.

DUMP_FILE_ATTRIBUTES: 0x21808.
 Kernel Generated Triage Dump.

FAULTING_THREAD: ffffca8b1abe10c0.

CONTEXT: ffffda8a866f62c0 -- (.cxr 0xffffda8a866f62c0)
rax=0000000000011f4b rbx=00000000000007ff rcx=000000000000000b
rdx=000000000001ffff rsi=0000000000000001 rdi=ffffdd03802aa000
rip=fffff807dce08eab rsp=ffffda8a866f6d10 rbp=ffffca8b24c93d00
 r8=0000000000011f4b r9=0000000000020000 r10=0000000000000001
r11=ffffdd03802ac3e8 r12=0000000000010000 r13=0000000000000040
r14=ffffdd03802adff8 r15=000000000001ffff
iopl=0 nv up ei pl nz ac po nc.
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050216
nt!RtlFindClearBitsEx+0x9b:
fffff807`dce08eab 490b1b or rbx,qword ptr [r11] ds:002b:ffffdd03`802ac3e8=????????????????
Resetting default scope.

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: VALORANT-Win64

STACK_TEXT:
ffffda8a`866f6d10 fffff807`dd2b19a3 : 00000000`00000000 00007fff`fffeffff ffffca8b`24c93d00 00000000`00000001 : nt!RtlFindClearBitsEx+0x9b
ffffda8a`866f6d40 fffff807`dd2b15ba : 00000000`00000000 00000000`00000000 00000000`00000040 00000000`00000000 : nt!MiFindEmptyAddressRange+0x163
ffffda8a`866f6de0 fffff807`dd2b3094 : 00000000`00000000 00000000`00000000 00007fff`fffeffff 00000000`00000002 : nt!MiSelectUserAddress+0x16a
ffffda8a`866f6ea0 fffff807`dd2aee79 : 00000000`00000000 00000000`00000000 ffffba80`00000004 ffffda8a`866f6fc8 : nt!MiReserveUserMemory+0x298
ffffda8a`866f6f60 fffff807`dd2ae0cf : 00000000`00000000 00000000`00010000 00000000`00000000 00000000`00000000 : nt!MiAllocateVirtualMemory+0x339
ffffda8a`866f7070 fffff807`722c7327 : 00000000`00003000 00000000`00000000 00000028`0fcfbde8 00000028`0fcfbde0 : nt!NtAllocateVirtualMemory+0x1df
ffffda8a`866f7210 00000000`00003000 : 00000000`00000000 00000028`0fcfbde8 00000028`0fcfbde0 ffffca8b`00003000 : vgk+0x17327
ffffda8a`866f7218 00000000`00000000 : 00000028`0fcfbde8 00000028`0fcfbde0 ffffca8b`00003000 fffff807`00000004 : 0x3000.

STACK_COMMAND: .process /r /p 0x7fffffff; .cxr 0xffffda8a866f62c0 ; kb.

SYMBOL_NAME: vgk+17327

MODULE_NAME: vgk.

IMAGE_NAME: vgk.sys

BUCKET_ID_FUNC_OFFSET: 17327.

FAILURE_BUCKET_ID: AV_vgk!unknown_function

OSPLATFORM_TYPE: x64.

OSNAME: Windows 10.

FAILURE_ID_HASH: {56c5cf79-d160-8711-720f-03c630d4c72b}

Followup: MachineOwner

Çözüm önerisi olarak Vanguard yazılımını kaldırın. Oyun yeniden kuracaktır. Anti-Cheat yazılımlarında en ufak hata mavi ekranlara sebep oluyor genelde.
 
Hataların hepsi Vanguard Anti-Cheat yazılımı sebebiyle gerçekleşmiş.

Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck.
Arg2: fffff807dce08eab, Address of the instruction which caused the BugCheck.
Arg3: ffffda8a866f62c0, Address of the context record for the exception that caused the BugCheck.
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for vgk.sys

KEY_VALUES_STRING: 1

 Key : Analysis.CPU.mSec
 Value: 1515.

 Key : Analysis.Elapsed.mSec
 Value: 2391.

 Key : Analysis.IO.Other.Mb
 Value: 0

 Key : Analysis.IO.Read.Mb
 Value: 1

 Key : Analysis.IO.Write.Mb
 Value: 0

 Key : Analysis.Init.CPU.mSec
 Value: 437.

 Key : Analysis.Init.Elapsed.mSec
 Value: 4042.

 Key : Analysis.Memory.CommitPeak.Mb
 Value: 101.

 Key : Analysis.Version.DbgEng
 Value: 10.0.27829.1001

 Key : Analysis.Version.Description
 Value: 10.2503.24.01 amd64fre.

 Key : Analysis.Version.Ext
 Value: 1.2503.24.1

 Key : Bugcheck.Code.LegacyAPI
 Value: 0x3b.

 Key : Bugcheck.Code.TargetModel
 Value: 0x3b.

 Key : Dump.Attributes.AsUlong
 Value: 0x21808.

 Key : Dump.Attributes.DiagDataWrittenToHeader
 Value: 1

 Key : Dump.Attributes.ErrorCode
 Value: 0x0.

 Key : Dump.Attributes.KernelGeneratedTriageDump
 Value: 1

 Key : Dump.Attributes.LastLine
 Value: Dump completed successfully.

 Key : Dump.Attributes.ProgressPercentage
 Value: 0

 Key : Failure.Bucket
 Value: AV_vgk!unknown_function

 Key : Failure.Exception.IP.Address
 Value: 0xfffff807dce08eab.

 Key : Failure.Exception.IP.Module
 Value: nt.

 Key : Failure.Exception.IP.Offset
 Value: 0x408eab.

 Key : Failure.Hash
 Value: {56c5cf79-d160-8711-720f-03c630d4c72b}

 Key : Hypervisor.Enlightenments.ValueHex
 Value: 0x7497cf94.

 Key : Hypervisor.Flags.AnyHypervisorPresent
 Value: 1

 Key : Hypervisor.Flags.ApicEnlightened
 Value: 1

 Key : Hypervisor.Flags.ApicVirtualizationAvailable
 Value: 0

 Key : Hypervisor.Flags.AsyncMemoryHint
 Value: 0

 Key : Hypervisor.Flags.CoreSchedulerRequested
 Value: 0

 Key : Hypervisor.Flags.CpuManager
 Value: 1

 Key : Hypervisor.Flags.DeprecateAutoEoi
 Value: 0

 Key : Hypervisor.Flags.DynamicCpuDisabled
 Value: 1

 Key : Hypervisor.Flags.Epf
 Value: 0

 Key : Hypervisor.Flags.ExtendedProcessorMasks
 Value: 1

 Key : Hypervisor.Flags.HardwareMbecAvailable
 Value: 1

 Key : Hypervisor.Flags.MaxBankNumber
 Value: 0

 Key : Hypervisor.Flags.MemoryZeroingControl
 Value: 0

 Key : Hypervisor.Flags.NoExtendedRangeFlush
 Value: 0

 Key : Hypervisor.Flags.NoNonArchCoreSharing
 Value: 1

 Key : Hypervisor.Flags.Phase0InitDone
 Value: 1

 Key : Hypervisor.Flags.PowerSchedulerQos
 Value: 0

 Key : Hypervisor.Flags.RootScheduler
 Value: 0

 Key : Hypervisor.Flags.SynicAvailable
 Value: 1

 Key : Hypervisor.Flags.UseQpcBias
 Value: 0

 Key : Hypervisor.Flags.Value
 Value: 38408431.

 Key : Hypervisor.Flags.ValueHex
 Value: 0x24a10ef.

 Key : Hypervisor.Flags.VpAssistPage
 Value: 1

 Key : Hypervisor.Flags.VsmAvailable
 Value: 1

 Key : Hypervisor.RootFlags.AccessStats
 Value: 1

 Key : Hypervisor.RootFlags.CrashdumpEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.CreateVirtualProcessor
 Value: 1

 Key : Hypervisor.RootFlags.DisableHyperthreading
 Value: 0

 Key : Hypervisor.RootFlags.HostTimelineSync
 Value: 1

 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled
 Value: 0

 Key : Hypervisor.RootFlags.IsHyperV
 Value: 1

 Key : Hypervisor.RootFlags.LivedumpEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.MapDeviceInterrupt
 Value: 1

 Key : Hypervisor.RootFlags.MceEnlightened
 Value: 1

 Key : Hypervisor.RootFlags.Nested
 Value: 0

 Key : Hypervisor.RootFlags.StartLogicalProcessor
 Value: 1

 Key : Hypervisor.RootFlags.Value
 Value: 1015.

 Key : Hypervisor.RootFlags.ValueHex
 Value: 0x3f7.

BUGCHECK_CODE: 3b.

BUGCHECK_P1: c0000005.

BUGCHECK_P2: fffff807dce08eab.

BUGCHECK_P3: ffffda8a866f62c0.

BUGCHECK_P4: 0

FILE_IN_CAB: 072025-10843-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b.

DUMP_FILE_ATTRIBUTES: 0x21808.
 Kernel Generated Triage Dump.

FAULTING_THREAD: ffffca8b1abe10c0.

CONTEXT: ffffda8a866f62c0 -- (.cxr 0xffffda8a866f62c0)
rax=0000000000011f4b rbx=00000000000007ff rcx=000000000000000b
rdx=000000000001ffff rsi=0000000000000001 rdi=ffffdd03802aa000
rip=fffff807dce08eab rsp=ffffda8a866f6d10 rbp=ffffca8b24c93d00
 r8=0000000000011f4b r9=0000000000020000 r10=0000000000000001
r11=ffffdd03802ac3e8 r12=0000000000010000 r13=0000000000000040
r14=ffffdd03802adff8 r15=000000000001ffff
iopl=0 nv up ei pl nz ac po nc.
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050216
nt!RtlFindClearBitsEx+0x9b:
fffff807`dce08eab 490b1b or rbx,qword ptr [r11] ds:002b:ffffdd03`802ac3e8=????????????????
Resetting default scope.

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: VALORANT-Win64

STACK_TEXT:
ffffda8a`866f6d10 fffff807`dd2b19a3 : 00000000`00000000 00007fff`fffeffff ffffca8b`24c93d00 00000000`00000001 : nt!RtlFindClearBitsEx+0x9b
ffffda8a`866f6d40 fffff807`dd2b15ba : 00000000`00000000 00000000`00000000 00000000`00000040 00000000`00000000 : nt!MiFindEmptyAddressRange+0x163
ffffda8a`866f6de0 fffff807`dd2b3094 : 00000000`00000000 00000000`00000000 00007fff`fffeffff 00000000`00000002 : nt!MiSelectUserAddress+0x16a
ffffda8a`866f6ea0 fffff807`dd2aee79 : 00000000`00000000 00000000`00000000 ffffba80`00000004 ffffda8a`866f6fc8 : nt!MiReserveUserMemory+0x298
ffffda8a`866f6f60 fffff807`dd2ae0cf : 00000000`00000000 00000000`00010000 00000000`00000000 00000000`00000000 : nt!MiAllocateVirtualMemory+0x339
ffffda8a`866f7070 fffff807`722c7327 : 00000000`00003000 00000000`00000000 00000028`0fcfbde8 00000028`0fcfbde0 : nt!NtAllocateVirtualMemory+0x1df
ffffda8a`866f7210 00000000`00003000 : 00000000`00000000 00000028`0fcfbde8 00000028`0fcfbde0 ffffca8b`00003000 : vgk+0x17327
ffffda8a`866f7218 00000000`00000000 : 00000028`0fcfbde8 00000028`0fcfbde0 ffffca8b`00003000 fffff807`00000004 : 0x3000.

STACK_COMMAND: .process /r /p 0x7fffffff; .cxr 0xffffda8a866f62c0 ; kb.

SYMBOL_NAME: vgk+17327

MODULE_NAME: vgk.

IMAGE_NAME: vgk.sys

BUCKET_ID_FUNC_OFFSET: 17327.

FAILURE_BUCKET_ID: AV_vgk!unknown_function

OSPLATFORM_TYPE: x64.

OSNAME: Windows 10.

FAILURE_ID_HASH: {56c5cf79-d160-8711-720f-03c630d4c72b}

Followup: MachineOwner

Çözüm önerisi olarak Vanguard yazılımını kaldırın. Oyun yeniden kuracaktır. Anti-Cheat yazılımlarında en ufak hata mavi ekranlara sebep oluyor genelde.
Bilgilendirme için teşekkürler. umarım düzelir.
 
Son düzenleme:
Maalesef tekrardan bir mavi ekran aldım.
Merhaba tekrardan. Bu hata da Vanguard kaynaklı. Ancak kaldırıp yeniden yüklemeniz işe yaramadığı için başka bir çözüm önerisi vereyim. Yalnız bir soruyla başlayalım. Anakartınız MSI PRO A620M-E mi?

Bu konuya bir göz atın. Konudaki bahsedilen şeyleri yapın. Ben sorunun Bellek Bütünlüğü ayarını açtığınız yüzünden olduğunu düşünüyorum bu arada. Kapatıp deneyebilirsiniz bir daha. Konuda var zaten.

Konudaki önerileri uyguladıktan sonrasında da sorun düzelmezse Riot'a ticket açın.
 
Merhaba tekrardan. Bu hata da Vanguard kaynaklı. Ancak kaldırıp yeniden yüklemeniz işe yaramadığı için başka bir çözüm önerisi vereyim. Yalnız bir soruyla başlayalım. Anakartınız MSI Pro A620M-E mi?

Bu konuya bir göz atın. Konudaki bahsedilen şeyleri yapın. Ben sorunun Bellek Bütünlüğü ayarını açtığınız yüzünden olduğunu düşünüyorum bu arada. Kapatıp deneyebilirsiniz bir daha. Konuda var zaten.

Konudaki önerileri uyguladıktan sonrasında da sorun düzelmezse Riot'a ticket açın.

Evet anakartım MSI A620M-E
Bahsettiğiniz ayarları da denemiştim
 

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