TUF Gaming A15 FA507NV-LP037 laptop mavi ekran veriyor

İşletim sistemi
Windows 11

AKACANTR

Hectopat
Katılım
14 Temmuz 2020
Mesajlar
48
RAM
16 GB
SSD veya HDD modeli
Micron 512 GB
Ekran kartı
RTX 4060 Mobile
İşlemci
Ryzen 7 7735HS
ASUS TUF Gaming A15 FA507NV-LP037 Ryzen 7 7735HS 16 GB 512 GB SSD RTX 4060.

Hatayı biraz araştırmaya çalıştım arkadaşımın bilgisayarı olduğu için çok bakmaya zamanım olmadı fakat aygıt yöneticisinde 1 aygıtın bir diğer aygıtın çalışmasını beklediğini yazıyordu elle tutulur bir tek bu sorunu bulabildim ama minidump dosyalarından başka bir şey çıkar mı bilmiyorum.

 
Son düzenleyen: Moderatör:
Şu hata kodu %99.9 işlemci hatası, hatta sebebi de şu ki; belli bir işlemci çekirdeği olay anında kesmelere yanıt vermeyerek askıda kalıyor.
Rich (BB code):
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 000000000000000c, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffe0811ea58180, The PRCB address of the hung processor.
Arg4: 0000000000000004, The index of the hung processor.

Gerçi dosyada da hiçbir komut çalışmıyor, anlatılabilecek çok bir şey yok.

Rich (BB code):
13: kd> k
 # Child-SP RetAddr Call Site
00 ffffe081`1f26b9e8 fffff801`4286ff94 nt!KeBugCheckEx
01 ffffe081`1f26b9f0 fffff801`42612421 nt!KeAccumulateTicks+0x25d614
02 ffffe081`1f26ba50 fffff801`4260fa2f nt!KiUpdateRunTime+0xd1
03 ffffe081`1f26bc00 fffff801`42610618 nt!KiUpdateTime+0x63f
04 ffffe081`1f26bea0 fffff801`4260feda nt!KeClockInterruptNotify+0x228
05 ffffe081`1f26bf40 fffff801`42724cdc nt!HalpTimerClockInterrupt+0x10a
06 ffffe081`1f26bf70 fffff801`42818d7a nt!KiCallInterruptServiceRoutine+0x9c
07 ffffe081`1f26bfb0 fffff801`42819627 nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
08 ffffa20c`e3167a70 fffff801`4281baaa nt!KiInterruptDispatchNoLockNoEtw+0x37
09 ffffa20c`e3167c00 00000000`00000000 nt!KiIdleLoop+0x5a

08 rtcx21x64+7e (perf) // PCI\VEN_10EC&DEV_8168&SUBSYS_208F1043&REV_15
 Parameter[0] = (unknown)
 Parameter[1] = (unknown)
 Parameter[2] = (unknown)
 Parameter[3] = (unknown)

Realtek PCIe Adapter sürücünü güncelle.
Rich (BB code):
13: kd> lmvmrtcx21x64
Browse full module list
start end module name
fffff801`d1de0000 fffff801`d1e68000 rtcx21x64 (deferred)
 Mapped memory image file: C:\ProgramData\dbg\sym\rtcx21x64.sys\615AA51C88000\rtcx21x64.sys
 Image path: rtcx21x64.sys
 Image name: rtcx21x64.sys
 Browse all global symbols functions data
 Timestamp: Mon Oct 4 09:54:20 2021 (615AA51C)




Rich (BB code):
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: ffffe3ff721810f0, memory referenced.
Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
Arg3: fffff8016fd2187a, If non-zero, the instruction address which referenced the bad memory
 address.
Arg4: 0000000000000002, (reserved)
Rich (BB code):
TRAP_FRAME: ffffa180ec64f260 -- (.trap 0xffffa180ec64f260)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000a80
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8016fd2187a rsp=ffffa180ec64f3f0 rbp=ffffa38f1ad8cce0
 r8=0000000000000a80 r9=ffffa180ec64f4a0 r10=ffffa180ec64f4a0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
nvlddmkm+0x9187a:
fffff8016fd2187a  rep stos byte ptr [rdi]
Resetting default scope

Buraya kadar sıkıntı yok, ekran kartın hataya sebep olmuş ve güncellenmesi gerek.

Buradaki IoGetActivityIdThread fonksiyonu/çağrısı akabinde geçerli iş parçacığı ile ilişkili etkinlik kimliğini döndürüyor. Yani, bir kimlik var.
Rich (BB code):
0: kd> k
 # Child-SP RetAddr Call Site
00 ffffa180`ec64f038 fffff801`21e8c83a nt!KeBugCheckEx
01 ffffa180`ec64f040 fffff801`21c6211c nt!MiSystemFault+0x1fd42a
02 ffffa180`ec64f140 fffff801`21e27929 nt!MmAccessFault+0x29c
03 ffffa180`ec64f260 fffff801`6fd2187a nt!KiPageFault+0x369
04 ffffa180'ec64f700 fffff801'21c2f700 nt!IoGetActivityIdThread
04 ffffa180`ec64f3f0 00000000`00000000 nvlddmkm+0x9187a

Burayı daha fazla uzatıp olaya geçmek gerekirse son zamanlarda çok sık gördüğüm NVPFC sürücüsü var.
Rich (BB code):
0: kd>
DevNode 0xffffa180ec for PDO 0xffffa180ec
 Parent 0xffffa180ec6 Sibling 0000000000 Child 0000000000
 InterfaceType 0 Bus Number 0
 InstancePath is "ACPI\NVDA0820\NPCF"
 ServiceName is "nvpfc"

Şimdi sen bu kartı güncellerken mavi ekran alacak mısın diye öncelikle sürücünü güncelle, almazsan sorun yok deriz. Sürücüsü eski yani:
Rich (BB code):
0: kd> lmvm nvlddmkm
Browse full module list
start end module name
fffff801`6fc90000 fffff801`735a8000 nvlddmkm T (no symbols)
 Loaded symbol image file: nvlddmkm.sys
 Image path: nvlddmkm.sys
 Image name: nvlddmkm.sys
 Browse all global symbols functions data
 Timestamp: Fri Oct 27 00:24:56 2023 (653AD928)
 CheckSum: 0380BA63
 ImageSize: 03918000
 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
 Information from resource tables:




Rich (BB code):
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common BugCheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80240425158, The address that the exception occurred at
Arg3: ffff9d0318862638, Exception Record Address
Arg4: ffff9d0318861e50, Context Record Address
0x80000003
STATUS_BREAKPOINT
{EXCEPTION} Breakpoint A breakpoint has been reached.
Rich (BB code):
EXCEPTION_RECORD: ffff9d0318862638 -- (.exr 0xffff9d0318862638)
ExceptionAddress: fffff80240425158 (tpm!Tpm20ResourceMgr::RemovedLoadedResource+0x0000000000000020)
 ExceptionCode: c0000005 (Access violation)
 ExceptionFlags: 00000000
NumberParameters: 2
 Parameter[0]: 0000000000000000
 Parameter[1]: 0000000000000008
Attempt to read from address 0000000000000008

Hataya sebep olan şey TPM olarak gözükse de TPM etkin olarak Vanguard'ın bir bileşeni olduğu için Vanguard temelli bir hata olarak gözüküyor. Sisteminde Vanguard olduğunun kanıtı da sürücüsünü kontrol etmek.
Rich (BB code):
14: kd> lmvmvgk
Browse full module list
start end module name
fffff802`7c870000 fffff802`7dd23000 vgk (deferred)
 Image path: vgk.sys
 Image name: vgk.sys
 Browse all global symbols functions data
 Timestamp: Thu Feb 22 18:10:07 2024 (65D763CF)
 CheckSum: 014DD0EE
 ImageSize: 014B3000
 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
 Information from resource tables:

Vanguard'ı kaldır.




Rich (BB code):
CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 000000000000000c, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffad006d9c0180, The PRCB address of the hung processor.
Arg4: 0000000000000003, The index of the hung processor.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for vgk.sys

Misal bu dosyada tekrar ilk hata var, bu hatada dediğim gibi hiçbir koda bakamadığım için donanımsal mıdır en azından bir çıkarım yapamıyorum.
Rich (BB code):
0: kd> k
 # Child-SP RetAddr Call Site
00 fffff802`2b01d9e8 fffff802`230861bc nt!KeBugCheckEx
01 fffff802`2b01d9f0 fffff802`22e761a1 nt!KeAccumulateTicks+0x20fabc
02 fffff802`2b01da50 fffff802`22e737af nt!KiUpdateRunTime+0xd1
Unable to load image amdkmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdkmdag.sys
03 fffff802`2b01dc00 fffff802`22e74398 nt!KiUpdateTime+0x63f
04 fffff802`2b01dea0 fffff802`22e73c5a nt!KeClockInterruptNotify+0x228
05 fffff802`2b01df40 fffff802`22f23f3c nt!HalpTimerClockInterrupt+0x10a
06 fffff802`2b01df70 fffff802`2301953a nt!KiCallInterruptServiceRoutine+0x9c
07 fffff802`2b01dfb0 fffff802`23019de7 nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
08 ffffc085`4a196cd0 fffff802`22e1c583 nt!KiInterruptDispatchNoLockNoEtw+0x37
09 ffffc085`4a196e60 fffff802`22e1c006 nt!MiLockPageTableInternal+0x283
0a ffffc085`4a196ed0 fffff802`22e92b85 nt!MiFastLockLeafPageTable+0x186
0b ffffc085`4a196f60 fffff802`22e94d6b nt!MiQueryAddressState+0x1c5
0c ffffc085`4a197180 fffff802`232f901f nt!MiQueryAddressSpan+0x24b
0d ffffc085`4a197240 fffff802`232f88c5 nt!MmQueryVirtualMemory+0x73f
0e ffffc085`4a1973e0 fffff802`2302c3e8 nt!NtQueryVirtualMemory+0x25
0f ffffc085`4a197430 fffff802`2301cd50 nt!KiSystemServiceCopyEnd+0x28
10 ffffc085`4a197638 fffff802`64c6f49c nt!KiServiceLinkage
11 ffffc085`4a197640 00000000`00000000 vgk+0xcf49c

Vanguard'ı kaldır telkini yapmıştım zaten, ek olarak işlemcinin dahili grafik birimine de güncelle.
Rich (BB code):
0: kd> lmvmamdkmdag
Browse full module list
start end module name
fffff802`8e8e0000 fffff802`948c0000 amdkmdag T (no symbols)
 Loaded symbol image file: amdkmdag.sys
 Image path: amdkmdag.sys
 Image name: amdkmdag.sys
 Browse all global symbols functions data
 Timestamp: Wed Apr 12 05:28:42 2023 (6436175A)
 CheckSum: 05FA4237
 ImageSize: 05FE0000
 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
 Information from resource tables:


Burada bir ekran kartı hatası var ama ilk parametre için Microsoft'tan yardım almak gerekiyor.
Rich (BB code):
VIDEO_SCHEDULER_INTERNAL_ERROR (119)
The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 000000000000a000, The subtype of the BugCheck:
Arg2: ffffc78b70924000
Arg3: 0000000000000000
Arg4: 0000000000000001

0xA000This is an internal OS state error, typically caused by a memory corruption or bad hardware.
Buradaki açıklama bellek bozulması ya da kötü bir donanımsal parça dolayısıyla sistemin durdurulduğunu söylüyor.

Yukarıdakilere ek olarak sisteminin donanımlarını da kontrol et. Bu arada 2 tane işlemci kesmesi hatası varken onu da kontrole al.
 
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