Çözüldü Tulpar T5 v19.2 laptopta "kernel 41 BSoD" mavi ekran hatası

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Kagehasu

Hectopat
Katılım
13 Ekim 2019
Mesajlar
15
Çözümler
1
YouTube'da bir şeyler izlerken veya herhangi bir Player'dan dizi vs. izlerken mavi ekran alıyorum. Eskiden de oluyordu fakat en fazla birkaç ayda bir olduğu için önemsemiyordum, şu an günde birkaç kere olduğu bile oluyor.

Bilgisayarım laptop, Monster Tulpar T5 v19.2 yaklaşık 2 yıldır kullanıyorum.

  • Intel® Comet Lake core™ i7-10750H 6C/12T; 12MB l3; 8GT/s; 2.6GHz > 5.0GHz; 45W; 14nm.
  • Mobile ıntel® HM470 chipset.
  • 6 GB GDDR6 NVIDIA® GeForce® RTX2060 192-BIT DX12 Refresh (2020 sürümü)
  • 16 GB (2x8GB) DDR4 1.2v 2933MHz SO-DIMM
  • 512 GB Samsung PM981a M.2 SSD PCI-e 3.0 X4.
  • (Windows 10 kullanıyorum)

Event Log'dan baktığımda her hatadan önce volmgr 161, eventlog 6008 ve mavi ekrandan birkaç dakika önce başlayıp yüzlerce kez tekrarlanan (1-2 saniyede bir oluyor) whea-logger 17 görüyorum. Internette araştırdım fakat kendi başıma çözemedim. Ne yapmam gerekiyor?

Edit: Bunu yazarken bilgisayarımda sadece Firefox ve bir oyun açıktı, bir şey izlemiyordum ve yine BSoD yedim. Bu da Player'la falan değil de tarayıcıyla alakalı olduğunu mu gösteriyor, tarayıcı değiştirmek denemeye değer midir?

Edit 2: Tarayıcımı değiştirip SFC /scannow ve chkdsk /f /r yaptım, ikisinde de bir şey bulundu ve düzeltildi ve 1 gün boyunca mavi ekran almadım fakat bugün bilgisayarımı açtığımda tekrar yemeye başladım, hatta 10 dakikada bir mavi ekran yiyorum.

Mavi ekran olmadan önce ses ve görüntü bozulmaya başlıyor, sonrasında gidiyor. Servise göndermekten başka çarem yok mu?
 
Son düzenleyen: Moderatör:
 
 
Sürücüleri buradan güncelleyin.
Intel YonetimME (Management Engine)


AnakartIntel Yonga Sürücüsü



Ardından PC'ye bunu indirip taratın ve güncelleme olup olmadığını incelesin eğer varsa güncelleyin. Sürücülerden dolayı mavi ekran almışsın.


Kod:
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000010, Device Driver Error
Arg2: ffffd38bdf087028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: ffffd38bdf1aaaac
Arg4: ffffd38bdf1621a0

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 4702

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 4703

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 5453

    Key  : Analysis.Init.Elapsed.mSec
    Value: 9266

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 87

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x124

    Key  : Bugcheck.Code.Register
    Value: 0x124

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  050523-8390-01.dmp

BUGCHECK_CODE:  124

BUGCHECK_P1: 10

BUGCHECK_P2: ffffd38bdf087028

BUGCHECK_P3: ffffd38bdf1aaaac

BUGCHECK_P4: ffffd38bdf1621a0

BLACKBOXNTFS: 1 (!blackboxntfs)


CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
ffffae88`2c135388 fffff806`739b99ac     : 00000000`00000124 00000000`00000010 ffffd38b`df087028 ffffd38b`df1aaaac : nt!KeBugCheckEx
ffffae88`2c135390 fffff806`739ba509     : ffffd38b`e61bbf90 ffffd38b`e61bbf90 ffffd38b`df1aaa80 ffffd38b`e61f2178 : nt!WheaReportHwError+0x3ec
ffffae88`2c135470 fffff806`739ba625     : 00000000`00000000 00000000`00000062 ffffd38b`e61bbf90 fffff806`736cdf2a : nt!WheaHwErrorReportSubmitDeviceDriver+0xe9
ffffae88`2c1354a0 fffff806`78473721     : 00000000`00000000 ffffae88`2c1356c0 ffffd38b`df1621a0 ffffd38b`df1670ff : nt!WheaReportFatalHwErrorDeviceDriverEx+0xf5
ffffae88`2c135500 fffff806`7846cb00     : 00000000`00000000 ffffd38b`df1621a0 ffffd38b`df16e1a0 00000000`00000000 : storport!StorpWheaReportError+0x9d
ffffae88`2c135590 fffff806`7843f07c     : 00000000`00000000 00000000`00000000 00000000`00000000 ffffae88`2c135930 : storport!StorpMarkDeviceFailed+0x358
ffffae88`2c135820 fffff806`783fc33d     : 00000000`00000100 ffffd38b`df167020 00000000`00000000 00000000`00000000 : storport!StorPortNotification+0x91c
ffffae88`2c1358f0 fffff806`783ff55a     : ffffd38b`c1000002 00000000`00000000 ffffd38b`df167020 00000000`00000003 : stornvme!ControllerReset+0x1a1
ffffae88`2c135970 fffff806`783fe4af     : ffffd38b`df167020 ffffd38b`df162050 ffffd38b`dfcefaf0 ffffae88`2c1356f8 : stornvme!NVMeControllerReset+0x10a
ffffae88`2c1359a0 fffff806`7846a1f6     : ffffd38b`dfcefaf0 ffffd38b`df162050 00000000`00000000 fffff806`7368e9b7 : stornvme!NVMeControllerAsyncResetWorker+0x3f
ffffae88`2c1359d0 fffff806`73643f85     : ffffd38b`dfcf5ed0 00000000`00000000 00000000`00000000 fffff806`78251f80 : storport!StorPortWorkItemRoutine+0x46
ffffae88`2c135a00 fffff806`7368e5c5     : ffffd38b`df14d040 ffffd38b`df14d040 fffff806`73643e50 00000000`00000000 : nt!IopProcessWorkItem+0x135
ffffae88`2c135a70 fffff806`737265f5     : ffffd38b`df14d040 00000000`00000080 ffffd38b`dbada0c0 000fa4ef`bd9bbfff : nt!ExpWorkerThread+0x105
ffffae88`2c135b10 fffff806`73804848     : fffff806`71068180 ffffd38b`df14d040 fffff806`737265a0 00000000`00000aa0 : nt!PspSystemThreadStartup+0x55
ffffae88`2c135b60 00000000`00000000     : ffffae88`2c136000 ffffae88`2c12f000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_16_GenuineIntel__UNKNOWN_IMAGE_GenuineIntel.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {37af9407-4a3e-0b08-acdd-dadffdc34c3c}

Followup:     MachineOwner
---------

4: kd> lm
start             end                 module name
fffff806`72150000 fffff806`723df000   mcupdate_GenuineIntel # (pdb symbols)          C:\ProgramData\Dbg\sym\mcupdate_GenuineIntel.pdb\2C3A3196EBAFC0B94B0D69BAE95496D91\mcupdate_GenuineIntel.pdb
fffff806`723e0000 fffff806`723e6000   hal        (deferred)             
fffff806`723f0000 fffff806`723fb000   kd         (deferred)             
fffff806`72400000 fffff806`72427000   tm         (deferred)             
fffff806`72430000 fffff806`7249e000   CLFS       (deferred)             
fffff806`724a0000 fffff806`724ba000   PSHED    # (pdb symbols)          C:\ProgramData\Dbg\sym\pshed.pdb\BEBB43BEE110C16E1F5490CC2A9B1B0B1\pshed.pdb
fffff806`724c0000 fffff806`724cb000   BOOTVID    (deferred)             
fffff806`724d0000 fffff806`7253d000   FLTMGR     (deferred)             
fffff806`72540000 fffff806`7254e000   cmimcext   (deferred)             
fffff806`73400000 fffff806`74446000   nt         (pdb symbols)          C:\ProgramData\Dbg\sym\ntkrnlmp.pdb\B8FF01C16F76A3FCD2F18B47846F48D31\ntkrnlmp.pdb
fffff806`77a00000 fffff806`77b16000   clipsp     (deferred)             
fffff806`77b20000 fffff806`77b49000   ksecdd     (deferred)             
fffff806`77b50000 fffff806`77bb3000   msrpc      (deferred)             
fffff806`77bc0000 fffff806`77bd1000   werkernel   (deferred)             
fffff806`77be0000 fffff806`77bec000   ntosext    (deferred)             
fffff806`77bf0000 fffff806`77cd8000   CI         (deferred)             
fffff806`77ce0000 fffff806`77d9b000   cng        (deferred)             
fffff806`77da0000 fffff806`77e71000   Wdf01000   (deferred)             
fffff806`77e80000 fffff806`77e93000   WDFLDR     (deferred)             
fffff806`77ea0000 fffff806`77eaf000   SleepStudyHelper   (deferred)             
fffff806`77eb0000 fffff806`77ec1000   WppRecorder   (deferred)             
fffff806`77ed0000 fffff806`77ef6000   acpiex     (deferred)             
fffff806`77f00000 fffff806`77f0d000   msseccore   (deferred)             
fffff806`77f10000 fffff806`77f2a000   SgrmAgent   (deferred)             
fffff806`77f30000 fffff806`77ffc000   ACPI       (deferred)             
fffff806`78000000 fffff806`7800c000   WMILIB     (deferred)             
fffff806`78010000 fffff806`7801b000   msisadrv   (deferred)             
fffff806`78020000 fffff806`78097000   pci        (deferred)             
fffff806`780a0000 fffff806`780e4000   tpm        (deferred)             
fffff806`78110000 fffff806`7817b000   intelpep   (deferred)             
fffff806`78180000 fffff806`78197000   WindowsTrustedRT   (deferred)             
fffff806`781a0000 fffff806`781ab000   IntelTA    (deferred)             
fffff806`781b0000 fffff806`781bb000   WindowsTrustedRTProxy   (deferred)             
fffff806`781c0000 fffff806`781d4000   pcw        (deferred)             
fffff806`781e0000 fffff806`781f5000   vdrvroot   (deferred)             
fffff806`78200000 fffff806`7822f000   pdc        (deferred)             
fffff806`78230000 fffff806`78249000   CEA        (deferred)             
fffff806`78250000 fffff806`78281000   partmgr    (deferred)             
fffff806`78290000 fffff806`7833c000   spaceport   (deferred)             
fffff806`78340000 fffff806`78359000   volmgr     (deferred)             
fffff806`78360000 fffff806`783c3000   volmgrx    (deferred)             
fffff806`783d0000 fffff806`783ee000   mountmgr   (deferred)             
fffff806`783f0000 fffff806`78420000   stornvme # (pdb symbols)          C:\ProgramData\Dbg\sym\stornvme.pdb\084D1E453C4F2D367EB7F6644A1B2D4F1\stornvme.pdb
fffff806`78430000 fffff806`784e5000   storport # (pdb symbols)          C:\ProgramData\Dbg\sym\storport.pdb\F85413164CB0CE8C9DC0BA21040EF8C71\storport.pdb
fffff806`784f0000 fffff806`790d3000   iaStorAC   (deferred)             
fffff806`790e0000 fffff806`790fc000   EhStorClass   (deferred)             
fffff806`79100000 fffff806`7911a000   fileinfo   (deferred)             
fffff806`79120000 fffff806`79160000   Wof        (deferred)             
fffff806`79170000 fffff806`7917d000   Fs_Rec     (deferred)             
fffff806`79180000 fffff806`791b2000   ksecpkg    (deferred)             
fffff806`791c0000 fffff806`791cb000   volume     (deferred)             
fffff806`791d0000 fffff806`791e2000   iorate     (deferred)             
fffff806`791f0000 fffff806`7926e000   WdFilter   (deferred)             
fffff806`79270000 fffff806`79546000   Ntfs       (deferred)             
fffff806`79550000 fffff806`796bf000   ndis       (deferred)             
fffff806`796c0000 fffff806`7975c000   NETIO      (deferred)             
fffff806`79760000 fffff806`79a4e000   tcpip      (deferred)             
fffff806`79a50000 fffff806`79acf000   fwpkclnt   (deferred)             
fffff806`79ad0000 fffff806`79b00000   wfplwfs    (deferred)             
fffff806`79b10000 fffff806`79bd8000   fvevol     (deferred)             
fffff806`79be0000 fffff806`79c4d000   volsnap    (deferred)             
fffff806`79c50000 fffff806`79ca0000   rdyboost   (deferred)             
fffff806`79cb0000 fffff806`79cd6000   mup        (deferred)             
fffff806`79d00000 fffff806`79d1f000   disk       (deferred)             
fffff806`79d20000 fffff806`79d93000   CLASSPNP   (deferred)             
fffff806`8c200000 fffff806`8c20a000   Beep       (deferred)             
fffff806`8c210000 fffff806`8c5b9000   dxgkrnl    (deferred)             
fffff806`8c5c0000 fffff806`8c5d8000   watchdog   (deferred)             
fffff806`8c5e0000 fffff806`8c5f6000   BasicDisplay   (deferred)             
fffff806`8c600000 fffff806`8c611000   BasicRender   (deferred)             
fffff806`8c620000 fffff806`8c63c000   Npfs       (deferred)             
fffff806`8c640000 fffff806`8c651000   Msfs       (deferred)             
fffff806`8c660000 fffff806`8c67e000   CimFS      (deferred)             
fffff806`8c680000 fffff806`8c6a2000   tdx        (deferred)             
fffff806`8c6b0000 fffff806`8c6c0000   TDI        (deferred)             
fffff806`8c6d0000 fffff806`8c72c000   netbt      (deferred)             
fffff806`8c730000 fffff806`8c744000   afunix     (deferred)             
fffff806`8c750000 fffff806`8c7f7000   afd        (deferred)             
fffff806`8c800000 fffff806`8c81a000   vwififlt   (deferred)             
fffff806`8c820000 fffff806`8c84b000   pacer      (deferred)             
fffff806`8c850000 fffff806`8c864000   ndiscap    (deferred)             
fffff806`8ca80000 fffff806`8ca9e000   crashdmp   (deferred)             
fffff806`8cab0000 fffff806`8cabf000   dump_dumpstorport   (deferred)             
fffff806`8cb00000 fffff806`8cb30000   dump_stornvme   (deferred)             
fffff806`8cb60000 fffff806`8cb7d000   dump_dumpfve   (deferred)             
fffff806`8cb80000 fffff806`8cbb0000   cdrom      (deferred)             
fffff806`8cbc0000 fffff806`8cbd5000   filecrypt   (deferred)             
fffff806`8cbe0000 fffff806`8cbee000   tbs        (deferred)             
fffff806`8cbf0000 fffff806`8cbfa000   Null       (deferred)             

Unloaded modules:
fffff806`780f0000 fffff806`78101000   WdBoot.sys
fffff806`79ce0000 fffff806`79cf1000   hwpolicy.sys
4: kd> !sysinfo machineid
sysinfo: could not find necessary interfaces.
sysinfo: note that mssmbios.sys must be loaded (XPSP2+).
4: kd> lmvm GenuineIntel
Browse full module list
start             end                 module name
4: kd> lmDvmmcupdate_GenuineIntel
Browse full module list
start             end                 module name
fffff806`72150000 fffff806`723df000   mcupdate_GenuineIntel # (pdb symbols)          C:\ProgramData\Dbg\sym\mcupdate_GenuineIntel.pdb\2C3A3196EBAFC0B94B0D69BAE95496D91\mcupdate_GenuineIntel.pdb
    Loaded symbol image file: mcupdate_GenuineIntel.dll
    Mapped memory image file: C:\ProgramData\Dbg\sym\mcupdate_GenuineIntel.dll\9FB1DE4628f000\mcupdate_GenuineIntel.dll
    Image path: \SystemRoot\system32\mcupdate_GenuineIntel.dll
    Image name: mcupdate_GenuineIntel.dll
    Browse all global symbols  functions  data
    Image was built with /Brepro flag.
    Timestamp:        9FB1DE46 (This is a reproducible build file hash, not a timestamp)
    CheckSum:         0028C60B
    ImageSize:        0028F000
    File version:     10.0.19041.1030
    Product version:  10.0.19041.1030
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.A Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     mcupdate.dll
        OriginalFilename: mcupdate_GenuineIntel.dll
        ProductVersion:   10.0.19041.1030
        FileVersion:      10.0.19041.1030 (WinBuild.160101.0800)
        FileDescription:  Intel Microcode Update Library
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
 
sağol, hepsini yaptım bir kaç gün sonra devam edip etmediğini güncellerim. son bir kaç haftadır bilgisayarı her açtığımda istisnasız 1-2 dakika içinde mavi ekran alıyordum. yeniden başlatıldıktan sonra gün içinde nadiren tekrarlanıyor fakat yine de can sıkıyor.

cevap yazdığımdan beri olmamıştı, bugün tekrar olmaya başladı.
 
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