USBXHCI.SYS mavi ekran hatası

PanzerTR dedi:

Laptop modelini aratarak Bluetooth sürücülerini güncelleyin.

Genişletmek için tıkla...

PanzerTR dedi:

Laptop modelini aratarak Bluetooth sürücülerini güncelleyin.

Genişletmek için tıkla...

Wabzee dedi:

Ürün Destek | Acer Türkiye
Sürücüler burada var. Bluetooth için 3 sürücü gözüküyor hangisini yüklemeliyim?

En güncel sürücü olarak gözüküyor.

Genişletmek için tıkla...

Wabzee dedi:

Ürün Destek | Acer Türkiye
Sürücüler burada var. Bluetooth için 3 sürücü gözüküyor hangisini yüklemeliyim?

En güncel sürücü olarak gözüküyor.

@Ma'at bakabilir misiniz?

Genişletmek için tıkla...

Minidump - Google Drive

drive.google.com

Wabzee dedi:

Ürün Destek | Acer Türkiye
Sürücüler burada var. Bluetooth için 3 sürücü gözüküyor hangisini yüklemeliyim?

En güncel sürücü olarak gözüküyor.

@Ma'at bakabilir misiniz?

Minidump - Google Drive

drive.google.com

Genişletmek için tıkla...

Wabzee dedi:

Ürün Destek | Acer Türkiye
Sürücüler burada var. Bluetooth için 3 sürücü gözüküyor hangisini yüklemeliyim?

En güncel sürücü olarak gözüküyor.

@Ma'at bakabilir misiniz?

Minidump - Google Drive

drive.google.com

@freakcnsl bakabilir misiniz?

Genişletmek için tıkla...

Wabzee dedi:

Ürün Destek | Acer Türkiye
Sürücüler burada var. Bluetooth için 3 sürücü gözüküyor hangisini yüklemeliyim?

En güncel sürücü olarak gözüküyor.

@Ma'at bakabilir misiniz?

Minidump - Google Drive

drive.google.com

@freakcnsl bakabilir misiniz?

@Enes3078 yardımcı olur musunuz?

Genişletmek için tıkla...

freakcnsl dedi:

Linkte bir sıkıntı olabilir mi? Açılmadı.

Genişletmek için tıkla...

Wabzee dedi:

@Enes3078 yardımcı olur musunuz?

Genişletmek için tıkla...

Enes3078 dedi:

Sıkıntılı link nedir?

Tabii ki. Sorun açıkçası USB sürücüsünde. Aygıt yöneticisi üzerinden USB sürücülerinizi sağ tık ile güncelleştirmeyi deneyebilirsiniz.

[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption.
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000000, A stack-based buffer has been overrun.
Arg2: 0000000000000000, Address of the trap frame for the exception that caused the BugCheck.
Arg3: 0000000000000000, Address of the exception record for the exception that caused the BugCheck.
Arg4: 0000000000000010, Reserved.

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 9421.

Key : Analysis.DebugAnalysisManager
Value: Create.

Key : Analysis.Elapsed.mSec
Value: 31097.

Key : Analysis.Init.CPU.mSec
Value: 968.

Key : Analysis.Init.Elapsed.mSec
Value: 3635.

Key : Analysis.Memory.CommitPeak.Mb
Value: 91.

Key : WER.OS.Branch
Value: vb_release.

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

BUGCHECK_CODE: 139.

BUGCHECK_P1: 0

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 10.

TRAP_FRAME: 0000000000000000 -- (.trap 0x0)

EXCEPTION_RECORD: 0000000000000000 -- (.exr 0x0)
Cannot read Exception record @ 0000000000000000.

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System.

STACK_TEXT:
ffff9100`aaf486d8 fffff802`09fffa2b : 00000000`00000139 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff9100`aaf486e0 fffff802`0e1c66a8 : fffff802`27ed1500 ffff9100`aaf487f8 fffff802`27ed1500 ffff9100`aaf487f8 : nt!guard_icall_bugcheck+0x1b
ffff9100`aaf48710 fffff802`27e787b2 : ffffad8e`35bb2ad0 00000000`0000000f ffff9100`aaf487b8 ffffad8e`35bb2e18 : Wdf01000!imp_WdfObjectDereferenceActual+0x48 [minkernel\wdf\framework\shared\object\fxobjectapi.cpp @ 118]
ffff9100`aaf48750 fffff802`27e7840b : 00000000`0000000f 00000000`00000000 00000000`0000001f fffff802`27e77118 : USBXHCI!ESM_RunStateMachine+0x372
ffff9100`aaf487b0 fffff802`27ea66ad : ffffad8e`2a5548e0 00000000`00000000 ffffad8e`3dea5dc0 00000000`00000004 : USBXHCI!ESM_AddEvent+0xfb
ffff9100`aaf487f0 fffff802`27ea298c : ffffad8e`2d7f82c0 00000000`00000000 00000000`00000000 fffff802`0e1c66a8 : USBXHCI!DeviceSlot_ControllerResetPreReset+0x61
ffff9100`aaf48820 fffff802`27ea4558 : ffffad8e`2d8458f0 fffff802`27ec3901 00000000`ebe40011 00005271`d27ba7b8 : USBXHCI!Controller_InternalReset+0x124
ffff9100`aaf48880 fffff802`27f2d5d1 : 00000000`00000000 00000000`00000000 00000000`00000050 00000000`000005fa : USBXHCI!Controller_UcxEvtReset+0x58
ffff9100`aaf488e0 fffff802`27f1757a : 00000000`ebe40011 00000000`00000000 00000000`00000004 00000000`00000000 : ucx01000!ControllerResetStateEntryFunc_CallHCDToReset1+0x11
ffff9100`aaf48910 fffff802`27f2c777 : 00000000`00000002 fffff802`27ec3988 fffff802`27ed1460 ffffad8e`238bc8e0 : ucx01000!StateMachineEngine_EventAdd+0x26a
ffff9100`aaf48970 fffff802`27ea267c : 00000000`00000002 fffff802`27ec3988 fffff802`27ed1460 00000000`00000000 : ucx01000!UcxControllerNeedsReset+0x37
ffff9100`aaf489a0 fffff802`27ea3d27 : ffffad8e`238bc8e0 ffff9100`aaf48a80 ffffad8e`238bc8e0 ffff9100`aaf48a80 : USBXHCI!Controller_InitiateRecovery+0x16c
ffff9100`aaf48a40 fffff802`0e1bc6a7 : ffffad8e`238bc7e0 ffffad8e`00000004 00000000`00000004 00000000`00000000 : USBXHCI!Controller_TelemetryReportWorker+0x317
ffff9100`aaf48ac0 fffff802`09e74995 : ffffad8e`2a478b20 00000000`00000000 ffffad8e`2d7e1c40 fffff802`0e1bc5c0 : Wdf01000!FxWorkItem::WorkItemThunk+0xe7 [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 431]
ffff9100`aaf48b00 fffff802`09eb8515 : ffffad8e`3da93640 ffffad8e`3da93640 fffff802`09e74860 ffffad8e`00000000 : nt!IopProcessWorkItem+0x135
ffff9100`aaf48b70 fffff802`09f55875 : ffffad8e`3da93640 00000000`00000080 ffffad8e`238e5140 00000000`00000001 : nt!ExpWorkerThread+0x105
ffff9100`aaf48c10 fffff802`09ffe578 : ffffd400`b2aa9180 ffffad8e`3da93640 fffff802`09f55820 00000000`00000246 : nt!PspSystemThreadStartup+0x55
ffff9100`aaf48c60 00000000`00000000 : ffff9100`aaf49000 ffff9100`aaf43000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME: USBXHCI!ESM_RunStateMachine+372

MODULE_NAME: USBXHCI.

IMAGE_NAME: USBXHCI.SYS

IMAGE_VERSION: 10.0.19041.1157

STACK_COMMAND: .thread ; .cxr ; kb.

BUCKET_ID_FUNC_OFFSET: 372.

FAILURE_BUCKET_ID: 0x139_0_LEGACY_GS_VIOLATION_USBXHCI!ESM_RunStateMachine

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release.

OSPLATFORM_TYPE: x64.

OSNAME: Windows 10.

FAILURE_ID_HASH: {74afb015-4e45-c5f2-3bf0-ebcf01a72dbd}

Followup: MachineOwner.
---------[/CODE]

Genişletmek için tıkla...

Enes3078 dedi:

Sıkıntılı link nedir?



Tabii ki. Sorun açıkçası USB sürücüsünde. Aygıt Yöneticisi üzerinden USB sürücülerinizi sağ tık ile güncelleştirmeyi deneyebilirsiniz.

[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure. The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000000, A stack-based buffer has been overrun.
Arg2: 0000000000000000, Address of the trap frame for the exception that caused the BugCheck
Arg3: 0000000000000000, Address of the exception record for the exception that caused the BugCheck
Arg4: 0000000000000010, Reserved

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 9421

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 31097

Key : Analysis.Init.CPU.mSec
Value: 968

Key : Analysis.Init.Elapsed.mSec
Value: 3635

Key : Analysis.Memory.CommitPeak.Mb
Value: 91

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 139

BUGCHECK_P1: 0

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 10

TRAP_FRAME: 0000000000000000 -- (.trap 0x0)

EXCEPTION_RECORD: 0000000000000000 -- (.exr 0x0)
Cannot read Exception record @ 0000000000000000

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffff9100`aaf486d8 fffff802`09fffa2b : 00000000`00000139 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff9100`aaf486e0 fffff802`0e1c66a8 : fffff802`27ed1500 ffff9100`aaf487f8 fffff802`27ed1500 ffff9100`aaf487f8 : nt!guard_icall_bugcheck+0x1b
ffff9100`aaf48710 fffff802`27e787b2 : ffffad8e`35bb2ad0 00000000`0000000f ffff9100`aaf487b8 ffffad8e`35bb2e18 : Wdf01000!imp_WdfObjectDereferenceActual+0x48 [minkernel\wdf\framework\shared\object\fxobjectapi.cpp @ 118]
ffff9100`aaf48750 fffff802`27e7840b : 00000000`0000000f 00000000`00000000 00000000`0000001f fffff802`27e77118 : USBXHCI!ESM_RunStateMachine+0x372
ffff9100`aaf487b0 fffff802`27ea66ad : ffffad8e`2a5548e0 00000000`00000000 ffffad8e`3dea5dc0 00000000`00000004 : USBXHCI!ESM_AddEvent+0xfb
ffff9100`aaf487f0 fffff802`27ea298c : ffffad8e`2d7f82c0 00000000`00000000 00000000`00000000 fffff802`0e1c66a8 : USBXHCI!DeviceSlot_ControllerResetPreReset+0x61
ffff9100`aaf48820 fffff802`27ea4558 : ffffad8e`2d8458f0 fffff802`27ec3901 00000000`ebe40011 00005271`d27ba7b8 : USBXHCI!Controller_InternalReset+0x124
ffff9100`aaf48880 fffff802`27f2d5d1 : 00000000`00000000 00000000`00000000 00000000`00000050 00000000`000005fa : USBXHCI!Controller_UcxEvtReset+0x58
ffff9100`aaf488e0 fffff802`27f1757a : 00000000`ebe40011 00000000`00000000 00000000`00000004 00000000`00000000 : ucx01000!ControllerResetStateEntryFunc_CallHCDToReset1+0x11
ffff9100`aaf48910 fffff802`27f2c777 : 00000000`00000002 fffff802`27ec3988 fffff802`27ed1460 ffffad8e`238bc8e0 : ucx01000!StateMachineEngine_EventAdd+0x26a
ffff9100`aaf48970 fffff802`27ea267c : 00000000`00000002 fffff802`27ec3988 fffff802`27ed1460 00000000`00000000 : ucx01000!UcxControllerNeedsReset+0x37
ffff9100`aaf489a0 fffff802`27ea3d27 : ffffad8e`238bc8e0 ffff9100`aaf48a80 ffffad8e`238bc8e0 ffff9100`aaf48a80 : USBXHCI!Controller_InitiateRecovery+0x16c
ffff9100`aaf48a40 fffff802`0e1bc6a7 : ffffad8e`238bc7e0 ffffad8e`00000004 00000000`00000004 00000000`00000000 : USBXHCI!Controller_TelemetryReportWorker+0x317
ffff9100`aaf48ac0 fffff802`09e74995 : ffffad8e`2a478b20 00000000`00000000 ffffad8e`2d7e1c40 fffff802`0e1bc5c0 : Wdf01000!FxWorkItem::WorkItemThunk+0xe7 [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 431]
ffff9100`aaf48b00 fffff802`09eb8515 : ffffad8e`3da93640 ffffad8e`3da93640 fffff802`09e74860 ffffad8e`00000000 : nt!IopProcessWorkItem+0x135
ffff9100`aaf48b70 fffff802`09f55875 : ffffad8e`3da93640 00000000`00000080 ffffad8e`238e5140 00000000`00000001 : nt!ExpWorkerThread+0x105
ffff9100`aaf48c10 fffff802`09ffe578 : ffffd400`b2aa9180 ffffad8e`3da93640 fffff802`09f55820 00000000`00000246 : nt!PspSystemThreadStartup+0x55
ffff9100`aaf48c60 00000000`00000000 : ffff9100`aaf49000 ffff9100`aaf43000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME: USBXHCI!ESM_RunStateMachine+372

MODULE_NAME: USBXHCI

IMAGE_NAME: USBXHCI.SYS

IMAGE_VERSION: 10.0.19041.1157

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 372

FAILURE_BUCKET_ID: 0x139_0_LEGACY_GS_VIOLATION_USBXHCI!ESM_RunStateMachine

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {74afb015-4e45-c5f2-3bf0-ebcf01a72dbd}

Followup: MachineOwner
---------[/CODE]

Genişletmek için tıkla...

Enes3078 dedi:

USB sürücüleriniz hakkında teknik destek için Acer'a ulaşabilirsiniz. Kendilerinin gerekli sürücüyü size vermeleri gerek. Verirlerse de bizimle paylaşırsanız seviniriz.

Genişletmek için tıkla...