Huawei Matebook 13 2020 laptop mavi ekran hatası

İşletim sistemi
Windows 11
Hocam dosyaları inceledim, bir hata dxgmms2.sys sebebiyle, yani ekran kartı sürücüsüyle ilgili olarak gerçekleşmiş.

Kod:
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, Attempt to release quota on a corrupted pool allocation.
Arg2: ffffa285cdd05cb0, Address of pool
Arg3: 0000000035336f7e, Pool allocation's tag
Arg4: fd151b9c34205431, Quota process pointer (bad).

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1875

    Key  : Analysis.Elapsed.mSec
    Value: 6753

    Key  : Analysis.IO.Other.Mb
    Value: 1

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 562

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3861

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 105

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27829.1001

    Key  : Analysis.Version.Description
    Value: 10.2503.24.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2503.24.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xc2

    Key  : Bugcheck.Code.TargetModel
    Value: 0xc2

    Key  : Dump.Attributes.AsUlong
    Value: 0x21808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0xc2_d_dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation

    Key  : Failure.Exception.IP.Address
    Value: 0xfffff804b6766dc6

    Key  : Failure.Exception.IP.Module
    Value: nt

    Key  : Failure.Exception.IP.Offset
    Value: 0xb66dc6

    Key  : Failure.Hash
    Value: {1e30a752-865a-34bc-0a1c-748466537c5e}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0x7417cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 0x24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0x3f7


BUGCHECK_CODE:  c2

BUGCHECK_P1: d

BUGCHECK_P2: ffffa285cdd05cb0

BUGCHECK_P3: 35336f7e

BUGCHECK_P4: fd151b9c34205431

FILE_IN_CAB:  051225-27484-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x21808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffa285c2008180

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT: 
ffffec86`7fbaf548 fffff804`b6766dc6     : 00000000`000000c2 00000000`0000000d ffffa285`cdd05cb0 00000000`35336f7e : nt!KeBugCheckEx
ffffec86`7fbaf550 fffff804`69ecce0f     : ffffa285`cdd05cb0 ffffdc81`95c1ac10 ffffa285`bb100000 ffffa285`ca148720 : nt!ExFreePoolWithTag+0x10f6
ffffec86`7fbaf650 fffff804`69edcea9     : 00000003`58aee7d3 ffffdc81`95626401 ffffdc81`9b3c4370 ffffdc81`86788000 : dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation+0xcf
ffffec86`7fbaf6c0 fffff804`69edcd60     : ffffdc81`9b3c4370 ffffdc81`95626460 ffffa285`ca147000 00000000`00000000 : dxgmms2!VIDMM_GLOBAL::UnlockAllocation+0xb5
ffffec86`7fbaf740 fffff804`69edc962     : ffffdc81`9b3c4370 ffffa285`ca04cc00 ffffa285`ca04cc00 ffffa285`ca04cc90 : dxgmms2!VIDMM_SEGMENT::UnlockAllocationBackingStore+0x74
ffffec86`7fbaf780 fffff804`69eb2095     : ffffdc81`9b3c4370 00000000`00000001 ffffa285`ca04cc90 fffff804`b5edd556 : dxgmms2!VIDMM_SYSMEM_SEGMENT::EvictResource+0xb2
ffffec86`7fbaf7d0 fffff804`69eb3151     : 00000000`00000001 fffff804`b5e1f900 00000000`00000001 7fffffff`ffffff00 : dxgmms2!VIDMM_PHYSICAL_ADAPTER::EvictResources+0x1d5
ffffec86`7fbaf880 fffff804`69eb30aa     : 00000000`00000000 ffffa285`ca147000 00000000`00000002 fffff804`69eeff6d : dxgmms2!VIDMM_SEGMENT::CleanupMarkedForEvictionAllocations+0x59
ffffec86`7fbaf8c0 fffff804`69eb380f     : 00000000`00000000 ffffec86`7fbafa40 80000000`00000000 ffffa285`ca147000 : dxgmms2!VIDMM_GLOBAL::CleanupMarkedForEvictionAllocationsWorker+0x76
ffffec86`7fbaf900 fffff804`69eb4ea4     : 00000000`00000000 ffffa285`ca147000 ffffdc81`86788000 ffffdc81`86788000 : dxgmms2!VIDMM_GLOBAL::CleanupMarkedForEvictionAllocations+0x12f
ffffec86`7fbaf940 fffff804`b60a2d1a     : ffffdc81`86788000 fffff804`69eb4900 ffff8080`02f51100 024fa56f`b19bbf02 : dxgmms2!VidMmWorkerThreadProc+0x534
ffffec86`7fbafaf0 fffff804`b62a6164     : ffff8080`02f51180 ffffa285`c2008180 fffff804`b60a2cc0 84330a6d`e6a28f52 : nt!PspSystemThreadStartup+0x5a
ffffec86`7fbafb40 00000000`00000000     : ffffec86`7fbb0000 ffffec86`7fba9000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation+cf

MODULE_NAME: dxgmms2

IMAGE_NAME:  dxgmms2.sys

IMAGE_VERSION:  10.0.26100.3912

STACK_COMMAND: .process /r /p 0xffffa285bb4dd040; .thread 0xffffa285c2008180 ; kb

BUCKET_ID_FUNC_OFFSET:  cf

FAILURE_BUCKET_ID:  0xc2_d_dxgmms2!VIDMM_RECYCLE_HEAP_MGR::UnlockHeapAllocation

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {1e30a752-865a-34bc-0a1c-748466537c5e}

Followup:     MachineOwner

Sizden isteğim DDU ile ekran kartı sürücünüzü kaldırıp yeniden kurmanız.

Ayrıca chipset sürücüsü dahil olmak üzere tüm sürücüleri güncelleyin.
 

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