MACHINE_CHECK_EXCEPTION Mavi Ekran Hatası

Alphi53 · 30 Kasım 2019

Yeni 8 GB RAM taktım ama RAM'le alakalı değil, Intel ile ilgili bir şey sanırım. Ne yapmam lazım?

CPU : Intel i5 9400F
RAM : 2x8 Crucial Ballistix Sport LT 3000MHz CL15
ANAKART : Gigabyte H310M DS2.0
GPU : ASUS DUAL RX 580 4GB
OS : Windows 10 1903

Kod:

Microsoft (R) Windows Debugger Version 10.0.19494.1001 AMD64.
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Alp Eren\Desktop\113019-23218-01 - Kopya.dmp]
Mini Kernel Dump File: Only registers and stack trace are available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP (6 procs) Free x64.
Product: WinNt, suite: TerminalServer SingleUserTS.
Built by: 18362.1.amd64fre.19h1_release.190318-1202.
Machine Name:
Kernel base = 0xfffff801`42800000 PsLoadedModuleList = 0xfffff801`42c48170.
Debug session time: Sat Nov 30 16:34:20.174 2019 (UTC + 3:00)
System Uptime: 2 days 19:23:11.675.
Loading Kernel Symbols.
...............................................................
................................................................
.........................................................
Loading User Symbols.
Loading unloaded module list.
......................................
For analysis of this file, run !analyze -v.
nt!KeBugCheckEx:
fffff801`429c14e0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffac80`e9c2cca0=000000000000009c.
1: kd> !analyze -v.
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors.
        If the processor has ONLY MCE feature available (For example Intel.
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR.
        2 - Address of MCA_EXCEPTION structure.
        3 - High 32 bits of P5_MC_ADDR MSR.
        4 - Low  32 bits of P5_MC_ADDR MSR.
        If the processor also has MCA feature available (For example Intel.
        Pentium Pro), the parameters are:
        1 - Bank number.
        2 - Address of MCA_EXCEPTION structure.
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error.
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error.
    IA64 Processors.
        1 - Bugcheck Type.
            1 - MCA_ASSERT.
            2 - MCA_GET_STATEINFO.
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO.
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL.
                FW reported a fatal MCA.
            5 - MCA_NONFATAL.
                SAL reported a recoverable MCA and we don't support currently.
                support recovery or SAL generated an MCA and then couldn't.
                produce an error record.
            0xB - INIT_ASSERT.
            0xC - INIT_GET_STATEINFO.
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO.
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL.
                  Not used.
        2 - Address of log.
        3 - Size of log.
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO.
    AMD64 Processors (If Param 1 is < 0x80000000)
        1 - Bank number.
        2 - Address of MCA_EXCEPTION structure.
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error.
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error.
    AMD64 Processors (If Param 1 is > 0x80000000)
        1 - Failure Type.
           VALUES:
                0x80000001: Spurious MCE.
                    2 - Address of MCA_EXCEPTION structure.
                0x80000002: Rendezvous failure.
                    2 - Address of MCA_EXCEPTION structure.
           END_VALUES.
Arguments:
Arg1: 0000000000000000.
Arg2: ffffac80e9c2ccd0.
Arg3: 0000000000000000.
Arg4: 0000000000000000.

Debugging Details:
------------------


KEY_VALUES_STRING: 1.

    Key  : Analysis.CPU.Sec.
    Value: 2.

    Key  : Analysis.DebugAnalysisProvider.CPP.
    Value: Create: 8007007e on DESKTOP-6BJ4D89.

    Key  : Analysis.DebugData.
    Value: CreateObject.

    Key  : Analysis.DebugModel.
    Value: CreateObject.

    Key  : Analysis.Elapsed.Sec.
    Value: 15.

    Key  : Analysis.Memory.CommitPeak.Mb.
    Value: 71.

    Key  : Analysis.System.
    Value: CreateObject.


BUGCHECK_CODE:  9c.

BUGCHECK_P1: 0.

BUGCHECK_P2: ffffac80e9c2ccd0.

BUGCHECK_P3: 0.

BUGCHECK_P4: 0.

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1.

PROCESS_NAME:  System.

BAD_STACK_POINTER:  ffffac80e9c2cc98.

STACK_TEXT:
ffffac80`e9c2cc98 fffff801`432ff9f1 : 00000000`0000009c 00000000`00000000 ffffac80`e9c2ccd0 00000000`00000000 : nt!KeBugCheckEx.
ffffac80`e9c2cca0 fffff801`432fff7d : 00000000`00000006 ffffac80`e9c2d010 00000000`00000000 00000000`00000000 : hal!HalpMcaReportError+0x11d.
ffffac80`e9c2ce00 fffff801`432fefc8 : 00000000`00000000 ffffac80`e9c2d090 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x131.
ffffac80`e9c2ce30 fffff801`433001a7 : ffff9885`ea2b7a50 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c.
ffffac80`e9c2ce60 fffff801`42aa4a20 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37.
ffffac80`e9c2ce90 fffff801`429d04ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10.
ffffac80`e9c2cec0 fffff801`429d0171 : ffffac80`00000000 fffff801`429d00ae ffffac80`e9c20180 00000000`00000000 : nt!KxMcheckAbort+0x7a.
ffffac80`e9c2d000 fffff801`55ff138f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x271.
ffffa886`8da2f6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x1f.


SYMBOL_NAME:  intelppm!MWaitIdle+1f.

MODULE_NAME: intelppm.

IMAGE_NAME:  intelppm.sys.

IMAGE_VERSION:  10.0.18362.387.

STACK_COMMAND:  .thread ; .cxr ; kb.

BUCKET_ID_FUNC_OFFSET:  1f.

FAILURE_BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle.

OS_VERSION:  10.0.18362.1.

BUILDLAB_STR:  19h1_release.

OSPLATFORM_TYPE:  x64.

OSNAME:  Windows 10.

FAILURE_ID_HASH:  {d82f1232-e6fd-ac41-d01e-ddeec73b684b}

Followup:     MachineOwner.
---------

claus · 6 Şubat 2020

En son dosya bu ise dediklerimi yapmamışsın demektir. Dediklerimi yapın.

Alphi53 · 10 Şubat 2020

claus dedi:
En son dosya bu ise dediklerimi yapmamışsın demektir. Dediklerimi yapın.

RAM'lerde error yok. Temiz.
BIOS günceldi ilk yazdığınızda o yüzden defaults save yapmamıştım. Defaults save biosu fabrika ayarlarına döndürecek seçenek mi ?
1909 kullanıyorum.
AMD 19.12.2 kullanıyorum. 20.1.2'de sorunlar var deniyordu diye geçmemiştim 20.1.3 çıkmış. DDU ile kaldırıp mı yükleyeyim 20.1.3'ü yoksa kendi arayüzünden mi başlatayım ?
" Logitech vs gibi araçları yükle bir süre. " yazmışsınız yüklü ve güncel. Yüklemeyin diyorsanız kaldırabilirim.

Ek olarak 2 gün önce mavi ekran olarak System Service Exception hatasını gördüm. Belki bu hata da Machine check exception ile alakalıdır. Bunun da minidump dosyasını aşağıya bırakıyorum.

Google Drive - System Service Exception

claus · 10 Şubat 2020

Hatalı yazmışım. Logitech araçlarını kaldırın. DDU ile AMD kaldırıp 20.1.3 sürümünü kurup deneyin.
Fakat RAM gibi hala, tek tek RAM ile sitemi test edip son durumu bildirir misiniz?

Kod:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80713868bc2, Address of the instruction which caused the bugcheck
Arg3: ffff99813ba39930, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  H310M DS2 2.0

SYSTEM_SKU:  Default string

SYSTEM_VERSION:  Default string

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F13a

BIOS_DATE:  11/28/2019

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  H310M DS2 2.0

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80713868bc2

BUGCHECK_P3: ffff99813ba39930

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP: 
nt!EtwWriteEx+c2
fffff807`13868bc2 4c8b5320        mov     r10,qword ptr [rbx+20h]

CONTEXT:  ffff99813ba39930 -- (.cxr 0xffff99813ba39930)
rax=0000000000000000 rbx=ffffe28cbbb5b010 rcx=0000000000000000
rdx=0000000000000007 rsi=ffff9318a519b578 rdi=0000000000000000
rip=fffff80713868bc2 rsp=ffff99813ba3a320 rbp=0000000000000006
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=ffff99813ba3a4f0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=ffff9318a5188e70
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050202
nt!EtwWriteEx+0xc2:
fffff807`13868bc2 4c8b5320        mov     r10,qword ptr [rbx+20h] ds:002b:ffffe28c`bbb5b030=ffffe28ca95fe090
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: 6

CPU_MHZ: b58

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CPU_MICROCODE: 6,9e,a,0 (F,M,S,R)  SIG: CA'00000000 (cache) CA'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-VJAA6DJ

ANALYSIS_SESSION_TIME:  02-10-2020 21:25:13.0512

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

LAST_CONTROL_TRANSFER:  from fffff80713868aeb to fffff80713868bc2

STACK_TEXT:  
ffff9981`3ba3a320 fffff807`13868aeb : ffffbb00`00000000 00000000`00000000 00000000`be80d100 ffff9981`3ba3a529 : nt!EtwWriteEx+0xc2
ffff9981`3ba3a430 ffff9318`a500ed4e : ffffe28c`c34b61f0 ffffe28c`c34b6080 ffffe28c`c34b6080 fffff807`13848cd3 : nt!EtwWriteTransfer+0x2b
ffff9981`3ba3a480 ffff9318`a50c340f : ffffbb00`45d00180 fffff807`13848ab5 ffffe28c`c34b61f0 00000000`00000000 : win32kbase!McGenEventWrite+0x46
ffff9981`3ba3a4c0 ffff9318`a50a54f2 : 00000000`00000000 00000000`00000000 00000000`00000010 ffff933e`8566b150 : win32kbase!McTemplateK0pqqqq+0x8b
ffff9981`3ba3a570 ffff9318`a4c0d032 : ffff933e`8536fb00 00000000`33ea085a 00000000`00000000 ffffe28c`cb72fcc8 : win32kbase!EtwTraceTimerProc+0x769e2
ffff9981`3ba3a5c0 ffff9318`a4c0cbbb : 00000000`00000001 ffff9981`3ba3a740 ffff9318`a4f21308 00000000`00000004 : win32kfull!TimersProc+0x2c2
ffff9981`3ba3a640 ffff9318`a504efde : ffffe28c`b6bf9080 ffffe28c`b6bf9080 00000000`00000000 00000000`00000005 : win32kfull!RawInputThread+0xd9b
ffff9981`3ba3a8c0 ffff9318`a4c2aff0 : ffffe28c`b6bf9080 00000000`00000000 00000000`00000005 00000000`00000000 : win32kbase!xxxCreateSystemThreads+0x9e
ffff9981`3ba3a9d0 fffff807`139d2d15 : ffffe28c`b6bf9080 00000000`00000005 00000148`6c404150 00000000`00002638 : win32kfull!NtUserCallNoParam+0x70
ffff9981`3ba3aa00 00007ffd`e1901144 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000013`a623f8d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`e1901144


THREAD_SHA1_HASH_MOD_FUNC:  707d2919ec08c37c5cfa79d0ab353a59787bf2c2

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  635e8a43a406ed54fa83877ac48b3981cbb4041b

THREAD_SHA1_HASH_MOD:  ddf27284af142fdabb62a20ec54fa7895a06cb07

FOLLOWUP_IP: 
win32kbase!McGenEventWrite+46
ffff9318`a500ed4e 0f1f440000      nop     dword ptr [rax+rax]

FAULT_INSTR_CODE:  441f0f

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  win32kbase!McGenEventWrite+46

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.18362.592

STACK_COMMAND:  .cxr 0xffff99813ba39930 ; kb

BUCKET_ID_FUNC_OFFSET:  46

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!McGenEventWrite

BUCKET_ID:  0x3B_c0000005_win32kbase!McGenEventWrite

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_win32kbase!McGenEventWrite

TARGET_TIME:  2020-02-08T16:05:44.000Z

OSBUILD:  18362

OSSERVICEPACK:  592

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  1972-08-22 03:24:00

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  7417

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_win32kbase!mcgeneventwrite

FAILURE_ID_HASH:  {94308c06-5cd1-1066-8022-e613f10bab45}

Followup:     MachineOwner
---------

Alphi53 · 11 Şubat 2020

Geçen sefer tek tek yapmıştım bu sefer ikisini aynı anda yaptım. RAM'ler temiz. DDU ile kaldırıp en yeni sürümü kuruldu. Logitech yazılımını kaldıramayacağımı fark ettim. Sol ve sağ butonlar çalışmadığı için makro tuşlarına atmıştım. Ama silip yeniden yükleyeceğim.

claus · 11 Şubat 2020

O anlamda değil, RAM testi yapın derken memtest kast etmiyorum. Tek RAM takılı olarak oyun oynayın veya sistemi aktif kullanın şeklinde test edin. Logitech geçiçi olarak kaldırın yüklemeyin.

MACHINE_CHECK_EXCEPTION Mavi Ekran Hatası

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