Arkadaşlar merhaba, X52 Kraken sıvı soğutucumun pompası bozuldu, ben de ticket attım. Cevap geldi ama bir ödeme istiyorlar ne olduğunu anlamadım. Bu tarz durumlardan iyi anlayan birisi cevaplarsa sevinirim. Değişim yapacaklarını söylüyorlar galiba.
"Hi there,
Thank you for reaching out,
We would like to begin your RMA process! In order to do so we would need a copy of your receipt/invoice along with the following information:
Name:
-shipping address (ın this format)
-Address line 1
-Address line 2
-City
-State/Province
-Country
-Postal code.
Phone number:
Serial number:
1) after we validate your proof of purchase, we will then issue you an rma# along with a pre-paid shipping label.
2) once we receive the defective unit, we will release the order and ship a Brand New unit to you. You will be updated with tracking information as soon as the package is shipped.
*If an Advanced replacement is needed, we will charge you temporarily for the price you had originally paid for the unit. Once we capture the temporary payment, we will ship the New unit to you within 3-5 days. Once the defective unit is returned back to us, you will be refunded the Full amount that was temporarily captured.
Please let me know if you have any further questions.
Thank you for your patience and your continued Support with NZXT!"
