Çözüldü RX 580 sistemde SYSTEM_SERVICE_EXCEPTION hatası

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İşletim sistemi
Windows 11

YsufKaynr

Decapat
Katılım
1 Kasım 2020
Mesajlar
109
Yer
Balıkesir/Karesi
Daha fazla  
Cinsiyet
Erkek
Meslek
Online Öğrenci
RAM
16 GB
SSD veya HDD modeli
WD Blue 500GB
Ekran kartı
RX580 8GB
Anakart
ASUS B450-M Dragon
İşlemci
R5 3500
Merhabalar az önce Tomb Raider oyununa yeni giriş yapmışken karakter sağa sola dönerken takılma vardı açılır diye düşürünerek bir anda arkama dönünce bilgisayar yeşil ekran verdi. Mavi ekran hatası bildiğimiz ama yeşildi rengi. O kadar hızlı 100% oldu ki hatayı okuyamadım. Bu minidump olayında da tecrübem yok yardımcı olursanız çok teşekkürler. Bu arada Windows 11 kullanıyorum.

 
Son düzenleyen: Moderatör:
Çözüm
Ekran kartı sürücünüzü DDU ile kaldırıp güncel WHQL sürücüyü kurmanız sorunu çözecektir. Sonrasında sorunun çözülüp çözülmediğini belirtirseniz sevinirim.


[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8074ee73250, Address of the instruction which caused the BugCheck
Arg3: ffffdf003d404d20, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for amdkmdag.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 5905

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 15123

Key : Analysis.Init.CPU.mSec
Value: 2202

Key : Analysis.Init.Elapsed.mSec
Value: 120774

Key : Analysis.Memory.CommitPeak.Mb
Value: 77


FILE_IN_CAB: 011122-11734-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8074ee73250

BUGCHECK_P3: ffffdf003d404d20

BUGCHECK_P4: 0

CONTEXT: ffffdf003d404d20 -- (.cxr 0xffffdf003d404d20)
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffdf003d405be0 rsi=0000000000000001 rdi=0000000000000009
rip=fffff8074ee73250 rsp=ffffdf003d405748 rbp=ffffcf05b64572b0
r8=0000000000000000 r9=0000000000000000 r10=000000000000000a
r11=0000000000000000 r12=0000000000000000 r13=ffffcf05b64572b0
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202
amdkmdag+0x243250:
fffff807`4ee73250 8b81e0080000 mov eax,dword ptr [rcx+8E0h] ds:002b:00000000`000008e0=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: AMDRSServ.exe

STACK_TEXT:
ffffdf00`3d405748 fffff807`4ee713f7 : 00000000`00000000 ffffcf05`0000005f 00000000`00000000 ffffcf05`b64572b0 : amdkmdag+0x243250
ffffdf00`3d405750 00000000`00000000 : ffffcf05`0000005f 00000000`00000000 ffffcf05`b64572b0 00000000`00000000 : amdkmdag+0x2413f7


SYMBOL_NAME: amdkmdag+243250

MODULE_NAME: amdkmdag

IMAGE_NAME: amdkmdag.sys

STACK_COMMAND: .cxr 0xffffdf003d404d20 ; kb

BUCKET_ID_FUNC_OFFSET: 243250

FAILURE_BUCKET_ID: 0x3B_c0000005_amdkmdag!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e4accedc-b212-8e29-0a5e-7ca244f457be}

Followup: MachineOwner
---------[/CODE]
Ekran kartı sürücünüzü DDU ile kaldırıp güncel WHQL sürücüyü kurmanız sorunu çözecektir. Sonrasında sorunun çözülüp çözülmediğini belirtirseniz sevinirim.


[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8074ee73250, Address of the instruction which caused the BugCheck
Arg3: ffffdf003d404d20, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for amdkmdag.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 5905

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 15123

Key : Analysis.Init.CPU.mSec
Value: 2202

Key : Analysis.Init.Elapsed.mSec
Value: 120774

Key : Analysis.Memory.CommitPeak.Mb
Value: 77


FILE_IN_CAB: 011122-11734-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump

BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8074ee73250

BUGCHECK_P3: ffffdf003d404d20

BUGCHECK_P4: 0

CONTEXT: ffffdf003d404d20 -- (.cxr 0xffffdf003d404d20)
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffdf003d405be0 rsi=0000000000000001 rdi=0000000000000009
rip=fffff8074ee73250 rsp=ffffdf003d405748 rbp=ffffcf05b64572b0
r8=0000000000000000 r9=0000000000000000 r10=000000000000000a
r11=0000000000000000 r12=0000000000000000 r13=ffffcf05b64572b0
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202
amdkmdag+0x243250:
fffff807`4ee73250 8b81e0080000 mov eax,dword ptr [rcx+8E0h] ds:002b:00000000`000008e0=????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: AMDRSServ.exe

STACK_TEXT:
ffffdf00`3d405748 fffff807`4ee713f7 : 00000000`00000000 ffffcf05`0000005f 00000000`00000000 ffffcf05`b64572b0 : amdkmdag+0x243250
ffffdf00`3d405750 00000000`00000000 : ffffcf05`0000005f 00000000`00000000 ffffcf05`b64572b0 00000000`00000000 : amdkmdag+0x2413f7


SYMBOL_NAME: amdkmdag+243250

MODULE_NAME: amdkmdag

IMAGE_NAME: amdkmdag.sys

STACK_COMMAND: .cxr 0xffffdf003d404d20 ; kb

BUCKET_ID_FUNC_OFFSET: 243250

FAILURE_BUCKET_ID: 0x3B_c0000005_amdkmdag!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e4accedc-b212-8e29-0a5e-7ca244f457be}

Followup: MachineOwner
---------[/CODE]
 
Çözüm
Ekran kartı sürücünüzü DDU ile kaldırıp güncel WHQL sürücüyü kurmanız sorunu çözecektir. Sonrasında sorunun çözülüp çözülmediğini belirtirseniz sevinirim.


[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck.
Arg2: fffff8074ee73250, Address of the instruction which caused the BugCheck.
Arg3: ffffdf003d404d20, Address of the context record for the exception that caused the BugCheck.
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for amdkmdag.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 5905.

Key : Analysis.DebugAnalysisManager
Value: Create.

Key : Analysis.Elapsed.mSec
Value: 15123.

Key : Analysis.Init.CPU.mSec
Value: 2202.

Key : Analysis.Init.Elapsed.mSec
Value: 120774.

Key : Analysis.Memory.CommitPeak.Mb
Value: 77.

FILE_IN_CAB: 011122-11734-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008.
Kernel Generated Triage Dump.

BUGCHECK_CODE: 3b.

BUGCHECK_P1: c0000005.

BUGCHECK_P2: fffff8074ee73250.

BUGCHECK_P3: ffffdf003d404d20.

BUGCHECK_P4: 0

CONTEXT: ffffdf003d404d20 -- (.cxr 0xffffdf003d404d20)
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000000
rdx=ffffdf003d405be0 rsi=0000000000000001 rdi=0000000000000009
rip=fffff8074ee73250 rsp=ffffdf003d405748 rbp=ffffcf05b64572b0
r8=0000000000000000 r9=0000000000000000 r10=000000000000000a
r11=0000000000000000 r12=0000000000000000 r13=ffffcf05b64572b0
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc.
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050202
amdkmdag+0x243250:
fffff807`4ee73250 8b81e0080000 mov eax,dword ptr [rcx+8E0h] ds:002b:00000000`000008e0=????????
Resetting default scope.

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: AMDRSServ.exe

STACK_TEXT:
ffffdf00`3d405748 fffff807`4ee713f7 : 00000000`00000000 ffffcf05`0000005f 00000000`00000000 ffffcf05`b64572b0 : amdkmdag+0x243250
ffffdf00`3d405750 00000000`00000000 : ffffcf05`0000005f 00000000`00000000 ffffcf05`b64572b0 00000000`00000000 : amdkmdag+0x2413f7

SYMBOL_NAME: amdkmdag+243250

MODULE_NAME: amdkmdag.

IMAGE_NAME: amdkmdag.sys

STACK_COMMAND: .cxr 0xffffdf003d404d20 ; kb.

BUCKET_ID_FUNC_OFFSET: 243250.

FAILURE_BUCKET_ID: 0x3B_c0000005_amdkmdag!unknown_function

OSPLATFORM_TYPE: x64.

OSNAME: Windows 10.

FAILURE_ID_HASH: {e4accedc-b212-8e29-0a5e-7ca244f457be}

Followup: MachineOwner.
---------[/CODE]

Sürücülerini güncelle sorun olmayacaktır.

Arkadaş güncelle yazınca bende DDU ile temiz kurulum yaptım. Şu an herhangi bir problem yok oyun açılıyor ve akıcı bir şekilde oynanıyor, yardımlarınız için teşekkürler.
 
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