Çözüldü Windows 10 "SYSTEM_SERVİCE_EXCEPTİON" Hatası

Bu konu çözüldü olarak işaretlenmiştir. Çözülmediğini düşünüyorsanız konuyu rapor edebilirsiniz.

Halit G.

Kilopat
Katılım
7 Temmuz 2016
Mesajlar
221
Çözümler
1
Yer
Ev
Daha fazla  
Cinsiyet
Erkek
Merhaba arkadaşlar. Windows 10 sürüm 2004'e güncellediğimden beri mavi ekran hatası almaktayım. Son 2 mavi ekran hatası SYSTEM_SERVİCE_EXCEPTİON hatasıydı. 2 tanesinden ilki 3 gün önceydi. Bilgisayara 2004 06 toplu güncellemesi gelmişti onu yükledim ve aradan 5 dakika geçti hata verdi. Genel olarak sürüm 2004'e geçtiğimden beri hata veriyor.
Minidump dosyam: hata.rar
 
Çözüm
2004 genel olarak sorunlu bir sürüm hemen önermiyoruz daha stabil hale gelene kadar yüklemeyin. Aşağıda anlattıklarım işe yaramazsa temiz kurulum ile 1909 sürümüne dönmelisiniz.

CMD'yi yönetici olarak açın ve aşağıdaki kodları tek tek çalıştırın.

Kod:
sfc /scannow
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth

BIOS güncel değil onu da güncelleyin:


Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffe954f8953cb6, Address of the instruction which caused the bugcheck
Arg3: ffffc607cdbe88b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER:  Micro-Star International Co., Ltd

SYSTEM_PRODUCT_NAME:  MS-7A34

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  4.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  M.A0

BIOS_DATE:  05/02/2018

BASEBOARD_MANUFACTURER:  Micro-Star International Co., Ltd

BASEBOARD_PRODUCT:  B350 GAMING PLUS (MS-7A34)

BASEBOARD_VERSION:  4.0

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: ffffe954f8953cb6

BUGCHECK_P3: ffffc607cdbe88b0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h]

CONTEXT:  ffffc607cdbe88b0 -- (.cxr 0xffffc607cdbe88b0)
rax=0000000310000200 rbx=ffffc607cdbe9510 rcx=ffffe954f8abcd30
rdx=0000004000000000 rsi=ffffe91184beacc0 rdi=0000000000000000
rip=ffffe954f8953cb6 rsp=ffffc607cdbe92b0 rbp=ffffc607cdbe93b0
 r8=000000001804c2b0  r9=0000000000000000 r10=ffffe954f8874b00
r11=0000000020000000 r12=ffffe9118083ce70 r13=ffffe91180631000
r14=ffffc607cdbe9790 r15=ffffc607cdbe94f8
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050206
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+0xae5a6:
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h] ds:002b:00000003`10000210=????????????????
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: c

CPU_MHZ: d48

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 8

CPU_STEPPING: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-JC78BRD

ANALYSIS_SESSION_TIME:  06-10-2020 21:29:06.0791

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

LAST_CONTROL_TRANSFER:  from ffffe954f88a5c28 to ffffe954f8953cb6

STACK_TEXT: 
ffffc607`cdbe92b0 ffffe954`f88a5c28 : ffffc607`cdbe9510 ffffc607`00000003 ffffc607`cdbe9670 ffffe911`80631000 : win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+0xae5a6
ffffc607`cdbe9420 ffffe954`f88a12ae : ffffc607`cdbe9670 ffffc607`cdbe9570 00000000`00000012 ffff87f9`7a400000 : win32kbase!CMouseProcessor::DeliverMouseMoveToInputDest+0x7c
ffffc607`cdbe9470 ffffe954`f88a2efe : ffffc607`cdbe9720 ffffc607`cdbe97a0 ffffc607`cdbe9720 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseMove+0x1de
ffffc607`cdbe9640 ffffe954`f88a2400 : ffffe954`f8a6e648 ffffc607`cdbe97a0 ffffe911`80631ad8 ffffc701`5f368bc0 : win32kbase!CMouseProcessor::ComputeAndDeliverMouseMove+0x6e
ffffc607`cdbe96a0 ffffe954`f88a31b6 : fffff806`3e3db110 00000000`00000000 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseEvent+0x364
ffffc607`cdbe9910 ffffe954`f82a847c : 00000000`00000002 ffffffff`800047b0 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!ProcessMouseEvent+0x16
ffffc607`cdbe9940 ffffe954`f88a3f44 : ffffc607`cdbe99a0 00000000`00000000 00000000`00000002 ffffc607`00000000 : win32kfull!EditionHandleMitSignal+0x5c
ffffc607`cdbe9980 ffffe954`f88a3eb6 : ffffe911`84bb3a20 ffffe911`84bb3010 00000000`00000000 00000000`00000000 : win32kbase!ApiSetEditionHandleMitSignal+0x6c
ffffc607`cdbe99c0 ffffe954`f8873a3f : 00000000`00000000 00000000`00000000 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!IOCPDispatcher::HandleThreadDispatcherSignal+0x66
ffffc607`cdbe9a00 ffffe954`f88739d9 : 00000000`00000000 0000022d`00000000 ffffe911`806133e0 000000c4`52eff5f8 : win32kbase!IOCPDispatcher::Dispatch+0x1f
ffffc607`cdbe9a60 ffffe954`f8873ae5 : 00000000`000002d4 ffffe911`806133e0 00000000`000002d4 00000000`00000000 : win32kbase!UserDispatchMITCompletion+0x55
ffffc607`cdbe9aa0 ffffe954`f7fff8a9 : ffffc701`57394080 ffffc607`cdbe9b80 0000022d`c9838f10 00000000`00000020 : win32kbase!NtMITDispatchCompletion+0x85
ffffc607`cdbe9ad0 fffff806`3e3ef378 : 00000000`00000000 ffffc701`606e9fe0 00000000`00000000 ffffc701`57394080 : win32k!NtMITDispatchCompletion+0x15
ffffc607`cdbe9b00 00007ffd`fc8f76e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
000000c4`52eff6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`fc8f76e4


THREAD_SHA1_HASH_MOD_FUNC:  854aa2a51dc394e7b768ae3c21a940c826694805

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2a8b7fd448daf2cc67f958e76fee2d4585780fac

THREAD_SHA1_HASH_MOD:  2a3776476201e701186daa89473c5acb2b44c08c

FOLLOWUP_IP:
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h]

FAULT_INSTR_CODE:  10488b48

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.19041.264

STACK_COMMAND:  .cxr 0xffffc607cdbe88b0 ; kb

BUCKET_ID_FUNC_OFFSET:  ae5a6

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

BUCKET_ID:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

TARGET_TIME:  2020-06-07T18:09:34.000Z

OSBUILD:  19041

OSSERVICEPACK:  264

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  191206-1406

BUILDLAB_STR:  vb_release

BUILDOSVER_STR:  10.0.19041.1.amd64fre.vb_release.191206-1406

ANALYSIS_SESSION_ELAPSED_TIME:  3885

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_win32kbase!cmouseprocessor::detectandapplymousemovepoststrategy

FAILURE_ID_HASH:  {f3c7419e-ec85-325e-15f0-c6d73986b9af}

Followup:     MachineOwner
---------
2004 genel olarak sorunlu bir sürüm hemen önermiyoruz daha stabil hale gelene kadar yüklemeyin. Aşağıda anlattıklarım işe yaramazsa temiz kurulum ile 1909 sürümüne dönmelisiniz.

CMD'yi yönetici olarak açın ve aşağıdaki kodları tek tek çalıştırın.

Kod:
sfc /scannow
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth

BIOS güncel değil onu da güncelleyin:


Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffe954f8953cb6, Address of the instruction which caused the bugcheck
Arg3: ffffc607cdbe88b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER:  Micro-Star International Co., Ltd

SYSTEM_PRODUCT_NAME:  MS-7A34

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  4.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  M.A0

BIOS_DATE:  05/02/2018

BASEBOARD_MANUFACTURER:  Micro-Star International Co., Ltd

BASEBOARD_PRODUCT:  B350 GAMING PLUS (MS-7A34)

BASEBOARD_VERSION:  4.0

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: ffffe954f8953cb6

BUGCHECK_P3: ffffc607cdbe88b0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h]

CONTEXT:  ffffc607cdbe88b0 -- (.cxr 0xffffc607cdbe88b0)
rax=0000000310000200 rbx=ffffc607cdbe9510 rcx=ffffe954f8abcd30
rdx=0000004000000000 rsi=ffffe91184beacc0 rdi=0000000000000000
rip=ffffe954f8953cb6 rsp=ffffc607cdbe92b0 rbp=ffffc607cdbe93b0
 r8=000000001804c2b0  r9=0000000000000000 r10=ffffe954f8874b00
r11=0000000020000000 r12=ffffe9118083ce70 r13=ffffe91180631000
r14=ffffc607cdbe9790 r15=ffffc607cdbe94f8
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050206
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+0xae5a6:
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h] ds:002b:00000003`10000210=????????????????
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: c

CPU_MHZ: d48

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 8

CPU_STEPPING: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-JC78BRD

ANALYSIS_SESSION_TIME:  06-10-2020 21:29:06.0791

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

LAST_CONTROL_TRANSFER:  from ffffe954f88a5c28 to ffffe954f8953cb6

STACK_TEXT: 
ffffc607`cdbe92b0 ffffe954`f88a5c28 : ffffc607`cdbe9510 ffffc607`00000003 ffffc607`cdbe9670 ffffe911`80631000 : win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+0xae5a6
ffffc607`cdbe9420 ffffe954`f88a12ae : ffffc607`cdbe9670 ffffc607`cdbe9570 00000000`00000012 ffff87f9`7a400000 : win32kbase!CMouseProcessor::DeliverMouseMoveToInputDest+0x7c
ffffc607`cdbe9470 ffffe954`f88a2efe : ffffc607`cdbe9720 ffffc607`cdbe97a0 ffffc607`cdbe9720 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseMove+0x1de
ffffc607`cdbe9640 ffffe954`f88a2400 : ffffe954`f8a6e648 ffffc607`cdbe97a0 ffffe911`80631ad8 ffffc701`5f368bc0 : win32kbase!CMouseProcessor::ComputeAndDeliverMouseMove+0x6e
ffffc607`cdbe96a0 ffffe954`f88a31b6 : fffff806`3e3db110 00000000`00000000 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseEvent+0x364
ffffc607`cdbe9910 ffffe954`f82a847c : 00000000`00000002 ffffffff`800047b0 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!ProcessMouseEvent+0x16
ffffc607`cdbe9940 ffffe954`f88a3f44 : ffffc607`cdbe99a0 00000000`00000000 00000000`00000002 ffffc607`00000000 : win32kfull!EditionHandleMitSignal+0x5c
ffffc607`cdbe9980 ffffe954`f88a3eb6 : ffffe911`84bb3a20 ffffe911`84bb3010 00000000`00000000 00000000`00000000 : win32kbase!ApiSetEditionHandleMitSignal+0x6c
ffffc607`cdbe99c0 ffffe954`f8873a3f : 00000000`00000000 00000000`00000000 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!IOCPDispatcher::HandleThreadDispatcherSignal+0x66
ffffc607`cdbe9a00 ffffe954`f88739d9 : 00000000`00000000 0000022d`00000000 ffffe911`806133e0 000000c4`52eff5f8 : win32kbase!IOCPDispatcher::Dispatch+0x1f
ffffc607`cdbe9a60 ffffe954`f8873ae5 : 00000000`000002d4 ffffe911`806133e0 00000000`000002d4 00000000`00000000 : win32kbase!UserDispatchMITCompletion+0x55
ffffc607`cdbe9aa0 ffffe954`f7fff8a9 : ffffc701`57394080 ffffc607`cdbe9b80 0000022d`c9838f10 00000000`00000020 : win32kbase!NtMITDispatchCompletion+0x85
ffffc607`cdbe9ad0 fffff806`3e3ef378 : 00000000`00000000 ffffc701`606e9fe0 00000000`00000000 ffffc701`57394080 : win32k!NtMITDispatchCompletion+0x15
ffffc607`cdbe9b00 00007ffd`fc8f76e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
000000c4`52eff6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`fc8f76e4


THREAD_SHA1_HASH_MOD_FUNC:  854aa2a51dc394e7b768ae3c21a940c826694805

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2a8b7fd448daf2cc67f958e76fee2d4585780fac

THREAD_SHA1_HASH_MOD:  2a3776476201e701186daa89473c5acb2b44c08c

FOLLOWUP_IP:
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h]

FAULT_INSTR_CODE:  10488b48

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.19041.264

STACK_COMMAND:  .cxr 0xffffc607cdbe88b0 ; kb

BUCKET_ID_FUNC_OFFSET:  ae5a6

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

BUCKET_ID:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

TARGET_TIME:  2020-06-07T18:09:34.000Z

OSBUILD:  19041

OSSERVICEPACK:  264

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  191206-1406

BUILDLAB_STR:  vb_release

BUILDOSVER_STR:  10.0.19041.1.amd64fre.vb_release.191206-1406

ANALYSIS_SESSION_ELAPSED_TIME:  3885

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_win32kbase!cmouseprocessor::detectandapplymousemovepoststrategy

FAILURE_ID_HASH:  {f3c7419e-ec85-325e-15f0-c6d73986b9af}

Followup:     MachineOwner
---------
 
Çözüm
2004 genel olarak sorunlu bir sürüm hemen önermiyoruz daha stabil hale gelene kadar yüklemeyin. Aşağıda anlattıklarım işe yaramazsa temiz kurulum ile 1909 sürümüne dönmelisiniz.

CMD'yi yönetici olarak açın ve aşağıdaki kodları tek tek çalıştırın.

Kod:
sfc /scannow
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth

BIOS güncel değil onu da güncelleyin:


Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: ffffe954f8953cb6, Address of the instruction which caused the bugcheck
Arg3: ffffc607cdbe88b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  19041.1.amd64fre.vb_release.191206-1406

SYSTEM_MANUFACTURER:  Micro-Star International Co., Ltd

SYSTEM_PRODUCT_NAME:  MS-7A34

SYSTEM_SKU:  To be filled by O.E.M.

SYSTEM_VERSION:  4.0

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  M.A0

BIOS_DATE:  05/02/2018

BASEBOARD_MANUFACTURER:  Micro-Star International Co., Ltd

BASEBOARD_PRODUCT:  B350 GAMING PLUS (MS-7A34)

BASEBOARD_VERSION:  4.0

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: ffffe954f8953cb6

BUGCHECK_P3: ffffc607cdbe88b0

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h]

CONTEXT:  ffffc607cdbe88b0 -- (.cxr 0xffffc607cdbe88b0)
rax=0000000310000200 rbx=ffffc607cdbe9510 rcx=ffffe954f8abcd30
rdx=0000004000000000 rsi=ffffe91184beacc0 rdi=0000000000000000
rip=ffffe954f8953cb6 rsp=ffffc607cdbe92b0 rbp=ffffc607cdbe93b0
r8=000000001804c2b0  r9=0000000000000000 r10=ffffe954f8874b00
r11=0000000020000000 r12=ffffe9118083ce70 r13=ffffe91180631000
r14=ffffc607cdbe9790 r15=ffffc607cdbe94f8
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050206
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+0xae5a6:
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h] ds:002b:00000003`10000210=????????????????
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: c

CPU_MHZ: d48

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 8

CPU_STEPPING: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-JC78BRD

ANALYSIS_SESSION_TIME:  06-10-2020 21:29:06.0791

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

LAST_CONTROL_TRANSFER:  from ffffe954f88a5c28 to ffffe954f8953cb6

STACK_TEXT:
ffffc607`cdbe92b0 ffffe954`f88a5c28 : ffffc607`cdbe9510 ffffc607`00000003 ffffc607`cdbe9670 ffffe911`80631000 : win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+0xae5a6
ffffc607`cdbe9420 ffffe954`f88a12ae : ffffc607`cdbe9670 ffffc607`cdbe9570 00000000`00000012 ffff87f9`7a400000 : win32kbase!CMouseProcessor::DeliverMouseMoveToInputDest+0x7c
ffffc607`cdbe9470 ffffe954`f88a2efe : ffffc607`cdbe9720 ffffc607`cdbe97a0 ffffc607`cdbe9720 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseMove+0x1de
ffffc607`cdbe9640 ffffe954`f88a2400 : ffffe954`f8a6e648 ffffc607`cdbe97a0 ffffe911`80631ad8 ffffc701`5f368bc0 : win32kbase!CMouseProcessor::ComputeAndDeliverMouseMove+0x6e
ffffc607`cdbe96a0 ffffe954`f88a31b6 : fffff806`3e3db110 00000000`00000000 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseEvent+0x364
ffffc607`cdbe9910 ffffe954`f82a847c : 00000000`00000002 ffffffff`800047b0 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!ProcessMouseEvent+0x16
ffffc607`cdbe9940 ffffe954`f88a3f44 : ffffc607`cdbe99a0 00000000`00000000 00000000`00000002 ffffc607`00000000 : win32kfull!EditionHandleMitSignal+0x5c
ffffc607`cdbe9980 ffffe954`f88a3eb6 : ffffe911`84bb3a20 ffffe911`84bb3010 00000000`00000000 00000000`00000000 : win32kbase!ApiSetEditionHandleMitSignal+0x6c
ffffc607`cdbe99c0 ffffe954`f8873a3f : 00000000`00000000 00000000`00000000 ffffe954`f8ab20c0 00000000`00000000 : win32kbase!IOCPDispatcher::HandleThreadDispatcherSignal+0x66
ffffc607`cdbe9a00 ffffe954`f88739d9 : 00000000`00000000 0000022d`00000000 ffffe911`806133e0 000000c4`52eff5f8 : win32kbase!IOCPDispatcher::Dispatch+0x1f
ffffc607`cdbe9a60 ffffe954`f8873ae5 : 00000000`000002d4 ffffe911`806133e0 00000000`000002d4 00000000`00000000 : win32kbase!UserDispatchMITCompletion+0x55
ffffc607`cdbe9aa0 ffffe954`f7fff8a9 : ffffc701`57394080 ffffc607`cdbe9b80 0000022d`c9838f10 00000000`00000020 : win32kbase!NtMITDispatchCompletion+0x85
ffffc607`cdbe9ad0 fffff806`3e3ef378 : 00000000`00000000 ffffc701`606e9fe0 00000000`00000000 ffffc701`57394080 : win32k!NtMITDispatchCompletion+0x15
ffffc607`cdbe9b00 00007ffd`fc8f76e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
000000c4`52eff6a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`fc8f76e4


THREAD_SHA1_HASH_MOD_FUNC:  854aa2a51dc394e7b768ae3c21a940c826694805

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2a8b7fd448daf2cc67f958e76fee2d4585780fac

THREAD_SHA1_HASH_MOD:  2a3776476201e701186daa89473c5acb2b44c08c

FOLLOWUP_IP:
win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6
ffffe954`f8953cb6 488b4810        mov     rcx,qword ptr [rax+10h]

FAULT_INSTR_CODE:  10488b48

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy+ae5a6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32kbase

IMAGE_NAME:  win32kbase.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.19041.264

STACK_COMMAND:  .cxr 0xffffc607cdbe88b0 ; kb

BUCKET_ID_FUNC_OFFSET:  ae5a6

FAILURE_BUCKET_ID:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

BUCKET_ID:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_win32kbase!CMouseProcessor::DetectAndApplyMouseMovePostStrategy

TARGET_TIME:  2020-06-07T18:09:34.000Z

OSBUILD:  19041

OSSERVICEPACK:  264

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  191206-1406

BUILDLAB_STR:  vb_release

BUILDOSVER_STR:  10.0.19041.1.amd64fre.vb_release.191206-1406

ANALYSIS_SESSION_ELAPSED_TIME:  3885

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_win32kbase!cmouseprocessor::detectandapplymousemovepoststrategy

FAILURE_ID_HASH:  {f3c7419e-ec85-325e-15f0-c6d73986b9af}

Followup:     MachineOwner
---------
BIOS'u flash belleğimi kaybettiğim için güncelleyemiyorum. Çok bir etkisi olur mu?
 

Geri
Yukarı