UNEXPECTED_STORE_EXCEPTION mavi ekran hatası

İşletim sistemi
Windows 11

Göktuğ Canikli

Hectopat
Katılım
21 Haziran 2019
Mesajlar
2
Daha fazla  
Cinsiyet
Erkek
RAM
Micron, CL32 , 4800MHz , 8GBx2
SSD veya HDD modeli
Sk Hynix HFM512GD3JX 512GB,ADATA LEGEND 710 1TB
Ekran kartı
Nvidia GeForce RTX 3060 Laptop GPU 140w
Anakart
AsusTek Computer, FA507RM
İşlemci
AMD Ryzen 7 6800H with Radeon Graphics
Merhabalar,

Asus TUF Gaming A15 (2022) kullanıyorum ve bilgisayarımda sık sık mavi ekran hatası alıyorum. Hata kodu: UNEXPECTED_STORE_EXCEPTION (154). Hatanın tam açıklaması ve minidump analiz detaylarını aşağıda paylaşıyorum.

"Ayrıyeten Mux-Switch ile ayarlama yapıp(Radeon Graphics'e geçiş yapıp RTX 3060'ı kapatınca) reboot atınca veya bilgisayar uyku moduna geçince bilgisayar ekranı siyah ekranda kilitleniyor.(Fanlar,klavye ışıkları vs. çalışıyor)"

Bu sorunun yazılım kaynaklı mı, yoksa donanımsal mı olabileceği konusunda önerilerinizi rica ediyorum.
Yardımcı olabilecek önerileriniz varsa çok sevinirim. Şimdiden teşekkürler!

Hata ile ilgili Minidump log detayı:

Kod:
************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds


************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.250 seconds

   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27704.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\011225-8140-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 26100 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff802`cdc00000 PsLoadedModuleList = 0xfffff802`ceaf4850
Debug session time: Sun Jan 12 22:18:36.379 2025 (UTC + 3:00)
System Uptime: 1 days 20:57:26.537
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
................................................................
.........................................
Loading User Symbols
PEB address is NULL !
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`ce0b85d0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffff8382`4551e620=0000000000000154
10: kd> !analyze -v
*******************************************************************************
*
Bugcheck Analysis                                    *
*

*******************************************************************************

UNEXPECTED_STORE_EXCEPTION (154)
The store component caught an unexpected exception.
Arguments:
Arg1: ffffc3072be3c000, Pointer to the store context or data manager
Arg2: ffff83824551e6d0, Exception information
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3687

    Key  : Analysis.Elapsed.mSec
    Value: 19177

    Key  : Analysis.IO.Other.Mb
    Value: 17

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 26

    Key  : Analysis.Init.CPU.mSec
    Value: 843

    Key  : Analysis.Init.Elapsed.mSec
    Value: 283290

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27704.1001

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x154

    Key  : Bugcheck.Code.TargetModel
    Value: 0x154

    Key  : Dump.Attributes.AsUlong
    Value: 21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x154_c0000420_nt!ST_STORE_SM_TRAITS_::StDmPageRemove

    Key  : Failure.Hash
    Value: {590615ef-63a3-d229-bb3e-108b70d75f76}


BUGCHECK_CODE:  154

BUGCHECK_P1: ffffc3072be3c000

BUGCHECK_P2: ffff83824551e6d0

BUGCHECK_P3: 1

BUGCHECK_P4: 0

FILE_IN_CAB:  011225-8140-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffc30725c230c0

EXCEPTION_RECORD:  ffff83824551f6e8 -- (.exr 0xffff83824551f6e8)
ExceptionAddress: fffff802cdea1c72 (nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0x0000000000000a02)
   ExceptionCode: c0000420 (Assertion failure)
  ExceptionFlags: 00000000
NumberParameters: 0
Assertion: (((NTSTATUS)(Status)) >= 0) || Status == ((NTSTATUS)0xC0000006L) || (Status == ((NTSTATUS)0xC0000225L) && DataMgr->PersistState->State >= PersistUnpersisting)

EXCEPTION_PARAMETER1:  ffffc307400f78a0

EXCEPTION_PARAMETER2:  0000000000000009

CONTEXT:  ffff83824551eed0 -- (.cxr 0xffff83824551eed0)
rax=ffffc3072be3d980 rbx=00000000000af52a rcx=00000000c0000225
rdx=ffffc307400f7780 rsi=0000000000000018 rdi=00000000c0000225
rip=fffff802cdea1c72 rsp=ffff83824551f920 rbp=ffff83824551f960
 r8=00000000000000ee  r9=ffffc307400f78a0 r10=0000000000000009
r11=000000000000000c r12=0000000000000001 r13=ffffc3072be3c050
r14=ffffc3072be3c068 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00040293
nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0xa02:
fffff802`cdea1c72 cd2c            int     2Ch
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  MemCompression

ERROR_CODE: (NTSTATUS) 0xc0000420 - An assertion failure has occurred.

EXCEPTION_CODE_STR:  c0000420

EXCEPTION_STR:  0xc0000420

STACK_TEXT:
ffff8382`4551f920 fffff802`cdebd993     : ffffc307`2e8eb810 ffffc307`2be3c000 00000000`00000001 ffffc307`118f7640 : nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0xa02
ffff8382`4551fa50 fffff802`cdebca63     : 00000000`00000000 ffffc307`00000000 ffffc307`3ce53910 00000000`00000000 : nt!ST_STORE<SM_TRAITS>::StWorkItemProcess+0x143
ffff8382`4551fae0 fffff802`ce06e4af     : fffffbe4`00000000 ffffc307`00000001 ffffffff`fffdb610 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStWorker+0x3a3
ffff8382`4551fb80 fffff802`ce05585a     : ffffc307`2be3c000 fffff802`ce06e480 ffffac01`60d51180 020fe07f`bcbbbdff : nt!SMKM_STORE<SM_TRAITS>::SmStWorkerThread+0x2f
ffff8382`4551fbb0 fffff802`ce27ae54     : ffffac01`60d51180 ffffc307`25c230c0 fffff802`ce055800 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
ffff8382`4551fc00 00000000`00000000     : ffff8382`45520000 ffff8382`45519000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  nt!ST_STORE<SM_TRAITS>::StDmPageRemove+a02

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.2605

STACK_COMMAND:  .cxr 0xffff83824551eed0 ; kb

BUCKET_ID_FUNC_OFFSET:  a02

FAILURE_BUCKET_ID:  0x154_c0000420_nt!ST_STORE_SM_TRAITS_::StDmPageRemove

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {590615ef-63a3-d229-bb3e-108b70d75f76}

Followup:     MachineOwner
---------
 
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Evet hocam, hepsi güncel BİOS güncellemeleri dahil

güncel Minidump dosyalarının tamamı
Merhabalar,

Asus TUF Gaming A15 (2022) kullanıyorum ve bilgisayarımda sık sık mavi ekran hatası alıyorum. Hata kodu: UNEXPECTED_STORE_EXCEPTION (154). Hatanın tam açıklaması ve minidump analiz detaylarını aşağıda paylaşıyorum.

"Ayrıyeten Mux-Switch ile ayarlama yapıp(Radeon Graphics'e geçiş yapıp RTX 3060'ı kapatınca) reboot atınca veya bilgisayar uyku moduna geçince bilgisayar ekranı siyah ekranda kilitleniyor.(Fanlar,klavye ışıkları vs. çalışıyor)"

Bu sorunun yazılım kaynaklı mı, yoksa donanımsal mı olabileceği konusunda önerilerinizi rica ediyorum.
Yardımcı olabilecek önerileriniz varsa çok sevinirim. Şimdiden teşekkürler!

Hata ile ilgili Minidump log detayı:

Kod:
************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds


************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.250 seconds

   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27704.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\011225-8140-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 26100 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff802`cdc00000 PsLoadedModuleList = 0xfffff802`ceaf4850
Debug session time: Sun Jan 12 22:18:36.379 2025 (UTC + 3:00)
System Uptime: 1 days 20:57:26.537
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
................................................................
.........................................
Loading User Symbols
PEB address is NULL !
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`ce0b85d0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffff8382`4551e620=0000000000000154
10: kd> !analyze -v
*******************************************************************************
*
Bugcheck Analysis                                    *
*

*******************************************************************************

UNEXPECTED_STORE_EXCEPTION (154)
The store component caught an unexpected exception.
Arguments:
Arg1: ffffc3072be3c000, Pointer to the store context or data manager
Arg2: ffff83824551e6d0, Exception information
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3687

    Key  : Analysis.Elapsed.mSec
    Value: 19177

    Key  : Analysis.IO.Other.Mb
    Value: 17

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 26

    Key  : Analysis.Init.CPU.mSec
    Value: 843

    Key  : Analysis.Init.Elapsed.mSec
    Value: 283290

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27704.1001

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x154

    Key  : Bugcheck.Code.TargetModel
    Value: 0x154

    Key  : Dump.Attributes.AsUlong
    Value: 21008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x154_c0000420_nt!ST_STORE_SM_TRAITS_::StDmPageRemove

    Key  : Failure.Hash
    Value: {590615ef-63a3-d229-bb3e-108b70d75f76}


BUGCHECK_CODE:  154

BUGCHECK_P1: ffffc3072be3c000

BUGCHECK_P2: ffff83824551e6d0

BUGCHECK_P3: 1

BUGCHECK_P4: 0

FILE_IN_CAB:  011225-8140-01.dmp

DUMP_FILE_ATTRIBUTES: 0x21008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffc30725c230c0

EXCEPTION_RECORD:  ffff83824551f6e8 -- (.exr 0xffff83824551f6e8)
ExceptionAddress: fffff802cdea1c72 (nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0x0000000000000a02)
   ExceptionCode: c0000420 (Assertion failure)
  ExceptionFlags: 00000000
NumberParameters: 0
Assertion: (((NTSTATUS)(Status)) >= 0) || Status == ((NTSTATUS)0xC0000006L) || (Status == ((NTSTATUS)0xC0000225L) && DataMgr->PersistState->State >= PersistUnpersisting)

EXCEPTION_PARAMETER1:  ffffc307400f78a0

EXCEPTION_PARAMETER2:  0000000000000009

CONTEXT:  ffff83824551eed0 -- (.cxr 0xffff83824551eed0)
rax=ffffc3072be3d980 rbx=00000000000af52a rcx=00000000c0000225
rdx=ffffc307400f7780 rsi=0000000000000018 rdi=00000000c0000225
rip=fffff802cdea1c72 rsp=ffff83824551f920 rbp=ffff83824551f960
 r8=00000000000000ee  r9=ffffc307400f78a0 r10=0000000000000009
r11=000000000000000c r12=0000000000000001 r13=ffffc3072be3c050
r14=ffffc3072be3c068 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00040293
nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0xa02:
fffff802`cdea1c72 cd2c            int     2Ch
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  MemCompression

ERROR_CODE: (NTSTATUS) 0xc0000420 - An assertion failure has occurred.

EXCEPTION_CODE_STR:  c0000420

EXCEPTION_STR:  0xc0000420

STACK_TEXT:
ffff8382`4551f920 fffff802`cdebd993     : ffffc307`2e8eb810 ffffc307`2be3c000 00000000`00000001 ffffc307`118f7640 : nt!ST_STORE<SM_TRAITS>::StDmPageRemove+0xa02
ffff8382`4551fa50 fffff802`cdebca63     : 00000000`00000000 ffffc307`00000000 ffffc307`3ce53910 00000000`00000000 : nt!ST_STORE<SM_TRAITS>::StWorkItemProcess+0x143
ffff8382`4551fae0 fffff802`ce06e4af     : fffffbe4`00000000 ffffc307`00000001 ffffffff`fffdb610 00000000`00000000 : nt!SMKM_STORE<SM_TRAITS>::SmStWorker+0x3a3
ffff8382`4551fb80 fffff802`ce05585a     : ffffc307`2be3c000 fffff802`ce06e480 ffffac01`60d51180 020fe07f`bcbbbdff : nt!SMKM_STORE<SM_TRAITS>::SmStWorkerThread+0x2f
ffff8382`4551fbb0 fffff802`ce27ae54     : ffffac01`60d51180 ffffc307`25c230c0 fffff802`ce055800 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
ffff8382`4551fc00 00000000`00000000     : ffff8382`45520000 ffff8382`45519000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  nt!ST_STORE<SM_TRAITS>::StDmPageRemove+a02

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.2605

STACK_COMMAND:  .cxr 0xffff83824551eed0 ; kb

BUCKET_ID_FUNC_OFFSET:  a02

FAILURE_BUCKET_ID:  0x154_c0000420_nt!ST_STORE_SM_TRAITS_::StDmPageRemove

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {590615ef-63a3-d229-bb3e-108b70d75f76}

Followup:     MachineOwner
---------
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