Steam cevabı:
Şu anda size, mesajınızı yazdığınız dilde yardımcı olacak kimse yok, bu yüzden İngilizce yanıt veriyorum. Bu şekilde, size mümkün olan en kısa sürede yardımcı olmaya başlayabiliriz. İngilizce yerine tercih ettiğiniz dilde yanıt verebilirsiniz.
Hi there, thank you for contacting Steam Support.
I've taken a look at your account and ı can confirm that the previously mentioned transaction has failed and we have not received those funds. This is due to your Visa Card ending in 41 being declined by your bank.
In most cases this means that there wasn't enough funds on the account for the bank to send us, or they have a restriction on your account, such as that Steam is not set as a trusted Online merchant. You should check with your bank what the case may be here.
In cases like these banks often place a temporary hold on the funds until they Update the account information and verify that the purchase failed. Releasing those funds back to you may take up to 30 days, depending on the bank and their processes.
Steam Support can only confirm that the transaction failed — we can't Speed up the bank's processes.
If the charge hasn't disappeared from your bank account after 30 days, get in touch with your bank and ask them to release the funds.
You're welcome to show them our conversation to verify that Steam did not charge you for this purchase.
Steam Support.
Elvis.
