i5-8250U Sistemde VIDEO_TDR_FAILURE (amdkmdag.sys) Mavi Ekran Hatası

İşletim sistemi
Windows 10
S

Samuel Adams

Yoctopat
Katılım
19 Eylül 2022
Mesajlar
1
Daha fazla  
Cinsiyet
Erkek
RAM
8,00 GB
Ekran kartı
AMD Radeon R7 M440
İşlemci
Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GH
Merhaba,

Steam'den bir oyuna girdiğimde VIDEO_TDR_FAILURE (amdkmdag.sys) hatası almaktayım. 3-4 senedir bilgisayarı kullanıyorum hiçbir sorun yoktu. Hangi oyunu açsam aynı sıkıntıyı yaşamaktayım. Bilgisayara format attım yine aynı sorun devam ediyor. Sitede bu hatayı alan çok olmuş ancak herkesin sebebi farklı olabilir diyerek aşağıda dump dosyalarımla konu açtım.

Değerli desteklerinizi bekliyorum.

Teşekkürler

disk.yandex.com.tr

Minidump.rar

Görüntüle ve Yandex Disk'ten indir
disk.yandex.com.tr disk.yandex.com.tr
 
Son düzenleyen: Moderatör:
Tarihe göre sırala Puana göre sırala
VIDEO_TDR_FAILURE (116) ve amdkmdag.sys

Şimdilik bariz bir ekran kartı sürücü hatası gibi görünüyor.

Ekran kartı sürücülerini kurarken bilgisayarın destek sayfasından değil de AMD'nin kendi sitesinden güncel sürücüleri kurmayı deneyebilirsiniz ilk başta.

  • Öncelikle şu sürücüyü indirin: AMD Radeon™ R7 M440
  • İndirdikten sonra Wi-Fi kapatın.
  • Daha sonra DDU ile Sürücü Kaldırma rehberini takip edin.
  • Sürücüyü kaldırdıktan sonra bilgisayar yeniden başlayacak, o sırada zaten Wi-Fi kesik olacak.
  • Bilgisayar açılınca indirdiğiniz sürücüyü kurun ve mavi ekran geliyor mu deneyin.

Ekstra olarak;

BIOS'u da güncelleyebilirsiniz, eski kalmış. 3 yıl geçmiş aradan, belki probleminizi çözecek bir iyileştirme yapılmıştır veya genel anlamda geliştirmeler yapılmış olabilir.

Rich (BB code): 
BiosVendor = LENOVO
BiosVersion = 6SCN35WW
BiosReleaseDate = 06/21/2018
SystemManufacturer = LENOVO
SystemProductName = 81AX
SystemFamily = V330-15IKB
SystemVersion = Lenovo V330-15IKB
SystemSKU = LENOVO_MT_81AX_BU_idea_FM_V330-15IKB
BaseBoardProduct = LNVNB161216

Laptop destek sayfası: Lenovo V330-15IKB - Type 81AX

Güncel BIOS: https://download.lenovo.com/consumer/mobiles/6scn54ww.exe


Dökümler:
Kod: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffff830efb661010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8021b230a40, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\u0360470.inf_amd64_35c64671e7fac064\B360357\amdkmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdkmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2436

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 20589

    Key  : Analysis.Init.CPU.mSec
    Value: 328

    Key  : Analysis.Init.Elapsed.mSec
    Value: 12601

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 138

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x116

    Key  : Bugcheck.Code.Register
    Value: 0x116

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  091922-11671-01.dmp

BUGCHECK_CODE:  116

BUGCHECK_P1: ffff830efb661010

BUGCHECK_P2: fffff8021b230a40

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffff830efb661010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000003

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:
ffffe804`e611f8f8 fffff802`102954ee     : 00000000`00000116 ffff830e`fb661010 fffff802`1b230a40 ffffffff`c0000001 : nt!KeBugCheckEx
ffffe804`e611f900 fffff802`1023d61b     : fffff802`1b230a40 ffff830e`f3c21000 ffff830e`f3c210f0 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffe804`e611f940 fffff802`1023e3f5     : ffff830e`00000101 00000000`00002000 ffff830e`f3c21000 00000000`01000000 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffffe804`e611f990 fffff802`10294c15     : 00000000`00000100 ffff830e`f3c21a70 00000000`e78cfcc0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x295
ffffe804`e611fa10 fffff802`10294d87     : fffff802`07d25440 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
ffffe804`e611fa40 fffff802`072bfae5     : ffff830e`fd8e8040 fffff802`10294d60 ffff830e`e78cfcc0 ffff830e`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffffe804`e611fa70 fffff802`072eea75     : ffff830e`fd8e8040 00000000`00000080 ffff830e`e787a080 f0d37160`00000001 : nt!ExpWorkerThread+0x105
ffffe804`e611fb10 fffff802`073ff3b8     : ffffd380`73f80180 ffff830e`fd8e8040 fffff802`072eea20 fbfd5260`02b40110 : nt!PspSystemThreadStartup+0x55
ffffe804`e611fb60 00000000`00000000     : ffffe804`e6120000 ffffe804`e6119000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  amdkmdag+b0a40

MODULE_NAME: amdkmdag

IMAGE_NAME:  amdkmdag.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_amdkmdag.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {1c94a7e8-453f-c7b9-1484-0a0454a0ee36}

Followup:     MachineOwner
---------


Kod: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffd20f0295f010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff805279e0a40, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\u0360470.inf_amd64_35c64671e7fac064\B360357\amdkmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdkmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2405

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 22155

    Key  : Analysis.Init.CPU.mSec
    Value: 281

    Key  : Analysis.Init.Elapsed.mSec
    Value: 10916

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 137

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x116

    Key  : Bugcheck.Code.Register
    Value: 0x116

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


FILE_IN_CAB:  083022-15031-01.dmp

BUGCHECK_CODE:  116

BUGCHECK_P1: ffffd20f0295f010

BUGCHECK_P2: fffff805279e0a40

BUGCHECK_P3: ffffffffc0000001

BUGCHECK_P4: 3

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffd20f0295f010
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000003

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:
ffff8c87`a14b78f8 fffff805`1d2a54ee     : 00000000`00000116 ffffd20f`0295f010 fffff805`279e0a40 ffffffff`c0000001 : nt!KeBugCheckEx
ffff8c87`a14b7900 fffff805`1d24d61b     : fffff805`279e0a40 ffffd20f`013ab000 ffffd20f`013ab0f0 00000000`00000001 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffff8c87`a14b7940 fffff805`1d24e3f5     : ffffd20f`00000101 ffffffff`ff676980 ffffd20f`013ab000 00000000`01000000 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffff8c87`a14b7990 fffff805`1d2a4c15     : 00000000`00000100 ffffd20f`013aba70 00000000`00000000 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x295
ffff8c87`a14b7a10 fffff805`1d2a4d87     : fffff805`12725440 ffffd20f`01436050 00000000`00000000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
ffff8c87`a14b7a40 fffff805`11cbfae5     : ffffd20f`02273040 fffff805`1d2a4d60 ffffd20e`f4ec5cc0 ffffd20e`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffff8c87`a14b7a70 fffff805`11ceea75     : ffffd20f`02273040 00000000`00000080 ffffd20e`f4eb6080 000fa5ef`b59bbfff : nt!ExpWorkerThread+0x105
ffff8c87`a14b7b10 fffff805`11dff3b8     : fffff805`0e183180 ffffd20f`02273040 fffff805`11ceea20 00000000`00000000 : nt!PspSystemThreadStartup+0x55
ffff8c87`a14b7b60 00000000`00000000     : ffff8c87`a14b8000 ffff8c87`a14b1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  amdkmdag+b0a40

MODULE_NAME: amdkmdag

IMAGE_NAME:  amdkmdag.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x116_IMAGE_amdkmdag.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {1c94a7e8-453f-c7b9-1484-0a0454a0ee36}

Followup:     MachineOwner
---------
 
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