Mavi ekran sorunu

Wfazıl

Hectopat
Katılım
31 Aralık 2018
Mesajlar
640
Çözümler
2
Bilgisayarımı satın aldığımdan beri belirsiz zamanlarda kitlenip kalıyor ve kapatıp tekrar açmak zorunda kalıyorum. Format atmayla sorun düzelmiyor yardımcı olabilir misiniz?

  1. Dump dosyası
  2. Olay günlüğü
Özellikler: Dell İnspiron 15 5570 ,Windows 10, i5-8250U, 4GB RAM, AMD 530 2GB, 1TB Seagate HDD
 
Sorun ekran kartında gibi.

Kod:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffc60fe4eef060, Physical Device Object of the stack
Arg3: ffffd60ddb22f7d0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffc60feba18710, The blocked IRP

Debugging Details:
------------------

Implicit thread is now ffffc60f`e42b6040
*** WARNING: Unable to verify timestamp for atikmdag.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Inspiron 5570

SYSTEM_SKU:  0810

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  1.1.9

BIOS_DATE:  09/26/2018

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  0GHXK4

BASEBOARD_VERSION:  A00

DUMP_TYPE:  2

BUGCHECK_P1: 3

BUGCHECK_P2: ffffc60fe4eef060

BUGCHECK_P3: ffffd60ddb22f7d0

BUGCHECK_P4: ffffc60feba18710

DRVPOWERSTATE_SUBCODE:  3

FAULTING_THREAD:  ffffc60fe42b6040

CPU_COUNT: 8

CPU_MHZ: 708

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 8e

CPU_STEPPING: a

CPU_MICROCODE: 6,8e,a,0 (F,M,S,R)  SIG: 96'00000000 (cache) 96'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXPNP: 1 (!blackboxpnp)


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_SESSION_HOST:  DESKTOP-NG9H4F5

ANALYSIS_SESSION_TIME:  02-16-2019 23:45:39.0887

ANALYSIS_VERSION: 10.0.18317.1001 amd64fre

LAST_CONTROL_TRANSFER:  from fffff807231c0567 to fffff80723260fe6

STACK_TEXT: 
ffffd60d`db215690 fffff807`231c0567 : ffffc60f`e42b6040 00000000`00000000 ffffda01`514d3200 fffff807`230f8fd2 : nt!KiSwapContext+0x76
ffffd60d`db2157d0 fffff807`231c0098 : ffffc60f`e42b6040 fffff807`00000000 ffffc60f`e42b6140 00000000`ffffff00 : nt!KiSwapThread+0x297
ffffd60d`db215890 fffff807`231bee60 : 00000000`00000000 00000000`00000000 00000000`00000002 ffffd60d`db2159a1 : nt!KiCommitThreadWait+0x508
ffffd60d`db215930 fffff807`2310f03d : ffffd60d`db215ae0 fffff807`0000001b ffffa18b`cf604e00 00000000`00000000 : nt!KeWaitForSingleObject+0x520
ffffd60d`db215a00 fffff807`231ba8c8 : fffff807`23602380 ffffd60d`db215ac8 ffffd60d`00010244 fffff807`23201b60 : nt!ExpWaitForResource+0x6d
ffffd60d`db215a80 fffff807`231ba350 : ffffd60d`db216302 fffff807`23602380 00000000`00000000 00000000`00000001 : nt!ExpAcquireResourceSharedLite+0x4b8
ffffd60d`db215b30 fffff807`23721ebb : ffffd60d`db216380 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExAcquireResourceSharedLite+0x40
ffffd60d`db215b70 fffff807`2371f8a4 : ffffd60d`db215e00 ffffd60d`db215c24 ffffd60d`db215d10 ffffa18b`00000005 : nt!CmpLockRegistry+0x3b
ffffd60d`db215ba0 fffff807`2371f01a : ffffd60d`0000001c ffffd60d`db215ec0 ffffd60d`db215e90 00000000`00000000 : nt!CmpDoParseKey+0x254
ffffd60d`db215e10 fffff807`23740fb9 : fffff807`2371edb0 ffffa18b`00000000 ffffc60f`ee4b6740 ffffa18b`d70af700 : nt!CmpParseKey+0x26a
ffffd60d`db215fa0 fffff807`2373f5bf : ffffc60f`ee4b6700 ffffd60d`db216208 00000000`00000240 ffffc60f`e42f4bc0 : nt!ObpLookupObjectName+0x719
ffffd60d`db216170 fffff807`2373dc48 : ffffd60d`00000001 ffffc60f`e42f4bc0 00000000`00000000 00000000`00000000 : nt!ObOpenObjectByNameEx+0x1df
ffffd60d`db2162b0 fffff807`2373d192 : ffffd60d`db216591 fffff807`232cf457 ffffffff`ffffffff 00000000`000000ff : nt!CmOpenKey+0x298
ffffd60d`db216500 fffff807`2326b685 : 00000000`000000ff ffffa18b`00000030 00000000`00000000 00000000`00000000 : nt!NtOpenKey+0x12
ffffd60d`db216540 fffff807`2325e140 : fffff807`236aff59 00000000`00000000 ffffd60d`db216739 ffffd60d`db2167f8 : nt!KiSystemServiceCopyEnd+0x25
ffffd60d`db2166d8 fffff807`236aff59 : 00000000`00000000 ffffd60d`db216739 ffffd60d`db2167f8 ffffd60d`ffffffff : nt!KiServiceLinkage
ffffd60d`db2166e0 fffff807`236ad7fb : ffffd60d`db2169e0 ffffd60d`db216900 ffffd60d`db216f90 ffffd60d`db216810 : nt!RtlpGetRegistryHandle+0x115
ffffd60d`db2167a0 fffff807`236fe73e : ffffd60d`db216f1c ffffa18b`d70b1150 ffffd60d`db216f90 ffffd60d`db216f1c : nt!RtlpQueryRegistryValues+0x3f
ffffd60d`db216880 fffff804`37848a0b : ffffd60d`dba57400 fffff807`230ba229 ffffd60d`00000000 00000000`00000000 : nt!RtlQueryRegistryValuesEx+0xe
ffffd60d`db2168c0 ffffd60d`dba57400 : fffff807`230ba229 ffffd60d`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x58a0b
ffffd60d`db2168c8 fffff807`230ba229 : ffffd60d`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffd60d`dba57400
ffffd60d`db2168d0 fffff804`37ad6bc0 : fffff804`37847860 00000000`00000004 ffffa18b`d70b1150 ffffd60d`db216f90 : nt!ExpWakePushLock+0xb9
ffffd60d`db216900 fffff804`37847860 : 00000000`00000004 ffffa18b`d70b1150 ffffd60d`db216f90 00000000`00000000 : atikmdag+0x2e6bc0
ffffd60d`db216908 00000000`00000004 : ffffa18b`d70b1150 ffffd60d`db216f90 00000000`00000000 00000000`00000000 : atikmdag+0x57860
ffffd60d`db216910 ffffa18b`d70b1150 : ffffd60d`db216f90 00000000`00000000 00000000`00000000 00000000`00000000 : 0x4
ffffd60d`db216918 ffffd60d`db216f90 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffa18b`d70b1150
ffffd60d`db216920 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffd60d`db216f90


STACK_COMMAND:  .thread 0xffffc60fe42b6040 ; kb

THREAD_SHA1_HASH_MOD_FUNC:  94f755cf35804e4abcd02ec790b4b169ef94cd76

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  1713aef701614aff90425ad2e1160defab23680d

THREAD_SHA1_HASH_MOD:  efcfc0545f49bce3a5119c596c1f76c8d713334b

FOLLOWUP_IP:
atikmdag+58a0b
fffff804`37848a0b ??              ???

SYMBOL_STACK_INDEX:  13

SYMBOL_NAME:  atikmdag+58a0b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  59f279db

BUCKET_ID_FUNC_OFFSET:  58a0b

FAILURE_BUCKET_ID:  0x9F_3_atikmdag!unknown_function

BUCKET_ID:  0x9F_3_atikmdag!unknown_function

PRIMARY_PROBLEM_CLASS:  0x9F_3_atikmdag!unknown_function

TARGET_TIME:  2019-02-16T18:53:14.000Z

OSBUILD:  17763

OSSERVICEPACK:  316

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  180914-1434

BUILDLAB_STR:  rs5_release

BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME:  a589

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_atikmdag!unknown_function

FAILURE_ID_HASH:  {23e39904-6edf-6fc6-e8d1-fa642ce3e481}

Followup:     MachineOwner
---------
 
Konuda bilgi sahibi olmayanlar yazmasa iyi olur.

Ekran kartı gibi gözüküyor sorun. Başka .dmp dosyaları varsa eklersen iyi olur. DDU ile ekran kartı sürücünü kaldırıp güncel veya kullanmadığın bir tık altı sürümü kurup test edin.
Dump klasöründe sadece bir tane dosya vardı başka yok ama olay günlüğünde kernel-power-41-63 uyarısından 3 tane var. Format attıktan sonra Windows update kendi güncelleme yaptı sonrasında ben dokunmadım. Mevcut yüklü ekran kartı sürücüsü 2017 yılında çıkmış şu an 2019 versiyonları bulunuyor, yüklemeli miyim?
 
Virüs nedeniyle olabilir belki. Hiç tarama yaptınız mı? Recep beyin dediği gibi sanırım. Yazıdaki "driver has failed to complete" yazısını görünce.
 
Son düzenleyen: Moderatör:
Uyarı! Bu konu 6 yıl önce açıldı.
Muhtemelen daha fazla tartışma gerekli değildir ki bu durumda yeni bir konu başlatmayı öneririz. Eğer yine de cevabınızın gerekli olduğunu düşünüyorsanız buna rağmen cevap verebilirsiniz.

Geri
Yukarı