"System service exception" mavi ekran hatası

Alper006

Decapat
Katılım
4 Şubat 2019
Mesajlar
4
Merhaba arkadaşlar.
Monster Abra A5 v13.1.1 modelinde bir laptobum var.
Bu sabah aldığım bir hatayı paylaşmak istiyorum yardımcı olursanız sevinirim.
CS:GO oyunundan çıktıktan sonra "system service exception" mavi ekran hatasını aldım forumda araştırırken minidump dosyası ile bu hatanın okunabilir olduğunu öğrendim.

system service exception.zip

Yardımcı olursanız çok sevinirim şimdiden teşekkür ederim.
 
Çok bilgi vermedi lakin dilerseniz bir bellek testi yapın:


Kod:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff805778ed052, Address of the instruction which caused the bugcheck
Arg3: ffff850985836450, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  17763.1.amd64fre.rs5_release.180914-1434

DUMP_TYPE:  2

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff805778ed052

BUGCHECK_P3: ffff850985836450

BUGCHECK_P4: 0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP:
nt!HvpGetCellPaged+a2
fffff805`778ed052 418b02          mov     eax,dword ptr [r10]

CONTEXT:  ffff850985836450 -- (.cxr 0xffff850985836450)
rax=0000000000000000 rbx=ffff850985836eb0 rcx=0000000000000007
rdx=000000003a20225c rsi=ffff850985837220 rdi=ffffbc8eaf026000
rip=fffff805778ed052 rsp=ffff850985836e48 rbp=ffff850985837011
 r8=000000000000001c  r9=ffffa98441952080 r10=ffff0a130910925c
r11=000000000000025c r12=000001adcc95eff4 r13=ffffbc8eaf026000
r14=ffffbc8eaf026000 r15=000000000000187e
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!HvpGetCellPaged+0xa2:
fffff805`778ed052 418b02          mov     eax,dword ptr [r10] ds:002b:ffff0a13`0910925c=????????
Resetting default scope

BUGCHECK_STR:  0x3B_c0000005

CPU_COUNT: 8

CPU_MHZ: 900

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  Registry

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-HH6FM2D

ANALYSIS_SESSION_TIME:  02-04-2019 17:15:47.0243

ANALYSIS_VERSION: 10.0.18303.1000 amd64fre

LAST_CONTROL_TRANSFER:  from fffff805778ccff0 to fffff805778ed052

STACK_TEXT: 
ffff8509`85836e48 fffff805`778ccff0 : ffff8509`85837220 00000000`4c4e43b2 00000000`00000000 00000000`00000000 : nt!HvpGetCellPaged+0xa2
ffff8509`85836e50 fffff805`77a4dff8 : 00000001`ffffffff 00000000`00000000 ffffbc8e`af026001 fffff805`778cd40b : nt!CmpDoCompareKeyName+0x30
ffff8509`85836eb0 fffff805`778cc0eb : ffffbc8e`af026000 00000000`00000000 ffff8509`85837220 ffff8509`85836f9c : nt!CmpFindSubKeyInLeafWithStatus+0x181888
ffff8509`85836f40 fffff805`77935c2e : ffffbc8e`b03df858 ffff8509`858371a0 ffff8509`85837140 ffff8509`85837180 : nt!CmpWalkOneLevel+0x5ab
ffff8509`85837060 fffff805`7793512a : ffff8509`0000001c ffff8509`85837380 ffff8509`85837350 00000000`00000000 : nt!CmpDoParseKey+0x4ce
ffff8509`858372d0 fffff805`779570c9 : fffff805`77934ec0 ffffbc8e`00000000 ffffa984`45d35800 ffffbc8e`00020001 : nt!CmpParseKey+0x26a
ffff8509`85837460 fffff805`779556cf : ffffa984`45d35800 ffff8509`858376c8 00000000`00000040 ffffa984`35f27da0 : nt!ObpLookupObjectName+0x719
ffff8509`85837630 fffff805`77953d58 : 00000000`00000001 ffffa984`35f27da0 00000000`00000000 00000000`00000001 : nt!ObOpenObjectByNameEx+0x1df
ffff8509`85837770 fffff805`77953aaf : 00000000`00000a49 0000027e`ada05240 00000000`00000000 00000000`090f8136 : nt!CmOpenKey+0x298
ffff8509`858379c0 fffff805`77477d85 : ffffa984`00000000 00000000`00000001 00000000`00000000 ffff8509`85837a80 : nt!NtOpenKeyEx+0xf
ffff8509`85837a00 00007ff8`bb6d1994 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000085`cdbcd3c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`bb6d1994


THREAD_SHA1_HASH_MOD_FUNC:  5c9ff9aebebc5372049d43fa3d29e32f446413fc

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  23c4c99afbf574aee742aab9c982ee95617b6586

THREAD_SHA1_HASH_MOD:  b28610981796779b4ac02f58898fde25728a775c

FOLLOWUP_IP:
nt!HvpGetCellPaged+a2
fffff805`778ed052 418b02          mov     eax,dword ptr [r10]

FAULT_INSTR_CODE:  41028b41

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!HvpGetCellPaged+a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  10.0.17763.253

STACK_COMMAND:  .cxr 0xffff850985836450 ; kb

BUCKET_ID_FUNC_OFFSET:  a2

FAILURE_BUCKET_ID:  0x3B_c0000005_nt!HvpGetCellPaged

BUCKET_ID:  0x3B_c0000005_nt!HvpGetCellPaged

PRIMARY_PROBLEM_CLASS:  0x3B_c0000005_nt!HvpGetCellPaged

TARGET_TIME:  2019-02-04T12:29:26.000Z

OSBUILD:  17763

OSSERVICEPACK:  253

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE: 

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  180914-1434

BUILDLAB_STR:  rs5_release

BUILDOSVER_STR:  10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME:  7845

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_c0000005_nt!hvpgetcellpaged

FAILURE_ID_HASH:  {32f4db97-5bc1-37be-caf3-746cdc554a0b}

Followup:     MachineOwner
---------
 
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