Windows 10 mavi ekran hatası

Alpex

Hectopat
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21 Kasım 2019
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Merhabalar arkadaşımın bilgisayarı yaklaşık 4-5 gündür sabahları bilgisayarı açtığı zaman mavi ekran alıyormuş. Minidump ayarını yeni açtığı için elimde sadece 1 tane dosya var. Analiz edebilir misiniz? Yoksa birkaç dosya daha gerekli mi, kesin tanı koymak için? Yardımlarınız için teşekkür ederim. 082220-11218-01.rar
 
Son düzenleme:
Acaba arama çubuğuna CMD yazıp sağ tık yardımıyla yönetici olarak başlatıp oraya SFC /scannow komutunu girer misiniz? Daha sonra işlem bitince o ekranın ekran alıntısını verir misiniz?
 
Ben erişebiliyorum. Drive kullanmayı bildiğine emin misin?
Hocam bana mı dediniz? Çünkü bunu 17 dakika önce yazdığımı fark etmemişsiniz sanırım. Zaten buradaki bir çok hatayı Drive kullanmayı bilmeden yapamam mantıken.
 
CMD'yi yönetici olarak açıp sfc /scannow çalıştırır mısınız? Bittikten sonra sonucunu burada paylaşın.
WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: ffffad8cdd55d410, String that identifies the problem.
Arg2: ffffffffc000012f, Error Code.
Arg3: ffffad8cddaf8f40
Arg4: 0000000000000000

Debugging Details:
------------------

ETW minidump data unavailable

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 6108

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-5DL7M86

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 40889

Key : Analysis.Memory.CommitPeak.Mb
Value: 71

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: 19h1_release

Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z

Key : WER.OS.Version
Value: 10.0.18362.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

ERROR_CODE: (NTSTATUS) 0xc000021a - { nemli Sistem Hatas } %hs sistem i lemi, 0x

EXCEPTION_CODE_STR: c000021a

EXCEPTION_PARAMETER1: ffffad8cdd55d410

EXCEPTION_PARAMETER2: ffffffffc000012f

EXCEPTION_PARAMETER3: ffffad8cddaf8f40

EXCEPTION_PARAMETER4: 0

BUGCHECK_CODE: c000021a

BUGCHECK_P1: ffffad8cdd55d410

BUGCHECK_P2: ffffffffc000012f

BUGCHECK_P3: ffffad8cddaf8f40

BUGCHECK_P4: 0

PROCESS_NAME: smss.exe

ADDITIONAL_DEBUG_TEXT: Verification of a KnownDLL failed.

IMAGE_NAME: ntkrnlmp.exe

MODULE_NAME: nt

BLACKBOXNTFS: 1 (!blackboxntfs)


CUSTOMER_CRASH_COUNT: 1

STACK_TEXT:
fffff001`d40375a8 fffff804`4b9aeaea : 00000000`0000004c 00000000`c000021a fffff001`d419d3f8 ffff9a05`3c8fb950 : nt!KeBugCheckEx
fffff001`d40375b0 fffff804`4b99b797 : fffff001`d40376d0 fffff001`d4037670 fffff001`d40376d0 fffff001`d4037670 : nt!PopGracefulShutdown+0x29a
fffff001`d40375f0 fffff804`4b99f19c : 00000000`00000001 00000000`00000006 00000000`00000004 00000000`00000001 : nt!PopTransitionSystemPowerStateEx+0x122b
fffff001`d40376b0 fffff804`4b5d4151 : 00000000`00000000 fffff804`4b4a8f8b 00000000`00000010 00000000`00240086 : nt!NtSetSystemPowerState+0x4c
fffff001`d4037890 fffff804`4b5c61e0 : fffff804`4bba144f 00000000`c0000004 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x2bc
fffff001`d4037a28 fffff804`4bba144f : 00000000`c0000004 00000000`00000000 00000000`00000000 fffff804`4b845800 : nt!KiServiceLinkage
fffff001`d4037a30 fffff804`4bb24619 : ffff9a05`3c951040 fffff804`4b483e1c ffff9a05`3ceebbb0 fffff804`00000000 : nt!PopIssueActionRequest+0x7d267
fffff001`d4037ad0 fffff804`4b51c0df : 00000000`00000001 00000000`00000002 00000000`00000000 fffff804`4b845800 : nt!PopPolicyWorkerAction+0x79
fffff001`d4037b40 fffff804`4b483965 : ffff9a05`00000001 ffff9a05`3c951040 fffff804`4b51c050 ffff9a05`37a7ca20 : nt!PopPolicyWorkerThread+0x8f
fffff001`d4037b70 fffff804`4b51e155 : ffff9a05`3c951040 00000000`00000080 ffff9a05`37a74040 00000067`b4bbbdff : nt!ExpWorkerThread+0x105
fffff001`d4037c10 fffff804`4b5c99c8 : ffffd680`26e79180 ffff9a05`3c951040 fffff804`4b51e100 00000000`00627e04 : nt!PspSystemThreadStartup+0x55
fffff001`d4037c60 00000000`00000000 : fffff001`d4038000 fffff001`d4032000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME: nt!PopTransitionSystemPowerStateEx+122b

IMAGE_VERSION: 10.0.18362.1016

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 122b

FAILURE_BUCKET_ID: 0xc000021a_SmpInitializeKnownDlls_c000012f_BAD_DLL_windows.storage.dll_nt!PopTransitionSystemPowerStateEx

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {0f394c95-d1ce-79fc-5e4e-0ffeff33d77d}

Followup: MachineOwner
---------
 
Windows sürümünüz eski. İlk iş Windows güncellemesi yapın. Sonrasında da yüklü programları belirtebilirsiniz. Sorun çıkartan bir yazılım olabilir. Winlogon hatalarında mavi ekran dökümünden bilgi alınamıyormuş pek. Microsoft diyor.

Kod:
INLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: ffffad8cdd55d410, String that identifies the problem.
Arg2: ffffffffc000012f, Error Code.
Arg3: ffffad8cddaf8f40
Arg4: 0000000000000000

Debugging Details:
------------------

ETW minidump data unavailable

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 4780

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-1IBQR0U

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 12498

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 73

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: 19h1_release

    Key  : WER.OS.Timestamp
    Value: 2019-03-18T12:02:00Z

    Key  : WER.OS.Version
    Value: 10.0.18362.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

ERROR_CODE: (NTSTATUS) 0xc000021a - { nemli Sistem Hatas }  %hs sistem i lemi, 0x

EXCEPTION_CODE_STR:  c000021a

EXCEPTION_PARAMETER1:  ffffad8cdd55d410

EXCEPTION_PARAMETER2:  ffffffffc000012f

EXCEPTION_PARAMETER3:  ffffad8cddaf8f40

EXCEPTION_PARAMETER4: 0

BUGCHECK_CODE:  c000021a

BUGCHECK_P1: ffffad8cdd55d410

BUGCHECK_P2: ffffffffc000012f

BUGCHECK_P3: ffffad8cddaf8f40

BUGCHECK_P4: 0

PROCESS_NAME:  smss.exe

ADDITIONAL_DEBUG_TEXT:  Verification of a KnownDLL failed.

IMAGE_NAME:  ntkrnlmp.exe

MODULE_NAME: nt

BLACKBOXNTFS: 1 (!blackboxntfs)


CUSTOMER_CRASH_COUNT:  1

STACK_TEXT: 
fffff001`d40375a8 fffff804`4b9aeaea     : 00000000`0000004c 00000000`c000021a fffff001`d419d3f8 ffff9a05`3c8fb950 : nt!KeBugCheckEx
fffff001`d40375b0 fffff804`4b99b797     : fffff001`d40376d0 fffff001`d4037670 fffff001`d40376d0 fffff001`d4037670 : nt!PopGracefulShutdown+0x29a
fffff001`d40375f0 fffff804`4b99f19c     : 00000000`00000001 00000000`00000006 00000000`00000004 00000000`00000001 : nt!PopTransitionSystemPowerStateEx+0x122b
fffff001`d40376b0 fffff804`4b5d4151     : 00000000`00000000 fffff804`4b4a8f8b 00000000`00000010 00000000`00240086 : nt!NtSetSystemPowerState+0x4c
fffff001`d4037890 fffff804`4b5c61e0     : fffff804`4bba144f 00000000`c0000004 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x2bc
fffff001`d4037a28 fffff804`4bba144f     : 00000000`c0000004 00000000`00000000 00000000`00000000 fffff804`4b845800 : nt!KiServiceLinkage
fffff001`d4037a30 fffff804`4bb24619     : ffff9a05`3c951040 fffff804`4b483e1c ffff9a05`3ceebbb0 fffff804`00000000 : nt!PopIssueActionRequest+0x7d267
fffff001`d4037ad0 fffff804`4b51c0df     : 00000000`00000001 00000000`00000002 00000000`00000000 fffff804`4b845800 : nt!PopPolicyWorkerAction+0x79
fffff001`d4037b40 fffff804`4b483965     : ffff9a05`00000001 ffff9a05`3c951040 fffff804`4b51c050 ffff9a05`37a7ca20 : nt!PopPolicyWorkerThread+0x8f
fffff001`d4037b70 fffff804`4b51e155     : ffff9a05`3c951040 00000000`00000080 ffff9a05`37a74040 00000067`b4bbbdff : nt!ExpWorkerThread+0x105
fffff001`d4037c10 fffff804`4b5c99c8     : ffffd680`26e79180 ffff9a05`3c951040 fffff804`4b51e100 00000000`00627e04 : nt!PspSystemThreadStartup+0x55
fffff001`d4037c60 00000000`00000000     : fffff001`d4038000 fffff001`d4032000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


SYMBOL_NAME:  nt!PopTransitionSystemPowerStateEx+122b

IMAGE_VERSION:  10.0.18362.1016

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  122b

FAILURE_BUCKET_ID:  0xc000021a_SmpInitializeKnownDlls_c000012f_BAD_DLL_windows.storage.dll_nt!PopTransitionSystemPowerStateEx

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {0f394c95-d1ce-79fc-5e4e-0ffeff33d77d}

Followup:     MachineOwner
---------

1: kd> lm
start             end                 module name
fffff804`4b35c000 fffff804`4b400000   hal        (deferred)             
fffff804`4b400000 fffff804`4beb7000   nt         (pdb symbols)          C:\ProgramData\Dbg\sym\ntkrnlmp.pdb\512C583E636270A8A26A461F4B383A091\ntkrnlmp.pdb
fffff804`50000000 fffff804`5000b000   kd         (deferred)             
fffff804`50010000 fffff804`50032000   mcupdate_AuthenticAMD   (deferred)             
fffff804`50040000 fffff804`50051000   werkernel   (deferred)             
fffff804`50060000 fffff804`5008a000   ksecdd     (deferred)             
fffff804`50090000 fffff804`500f0000   msrpc      (deferred)             
fffff804`50100000 fffff804`50127000   tm         (deferred)             
fffff804`50130000 fffff804`50198000   CLFS       (deferred)             
fffff804`501a0000 fffff804`501ba000   PSHED      (deferred)             
fffff804`501c0000 fffff804`501cb000   BOOTVID    (deferred)             
fffff804`501d0000 fffff804`502d5000   clipsp     (deferred)             
fffff804`502e0000 fffff804`50351000   FLTMGR     (deferred)             
fffff804`50360000 fffff804`5036e000   cmimcext   (deferred)             
fffff804`50370000 fffff804`5037c000   ntosext    (deferred)             
fffff804`50380000 fffff804`50393000   WDFLDR     (deferred)             
fffff804`503a0000 fffff804`503af000   SleepStudyHelper   (deferred)             
fffff804`503b0000 fffff804`503c0000   WppRecorder   (deferred)             
fffff804`503d0000 fffff804`503f5000   acpiex     (deferred)             
fffff804`50400000 fffff804`504dd000   CI         (deferred)             
fffff804`504e0000 fffff804`5059c000   cng        (deferred)             
fffff804`505a0000 fffff804`50675000   Wdf01000   (deferred)             
fffff804`50680000 fffff804`506c8000   mssecflt   (deferred)             
fffff804`506d0000 fffff804`506ea000   SgrmAgent   (deferred)             
fffff804`506f0000 fffff804`507bc000   ACPI       (deferred)             
fffff804`507c0000 fffff804`507cc000   WMILIB     (deferred)             
fffff804`507f0000 fffff804`507f8000   aswElam    (deferred)             
fffff804`50800000 fffff804`5085b000   intelpep   (deferred)             
fffff804`50860000 fffff804`50877000   WindowsTrustedRT   (deferred)             
fffff804`50880000 fffff804`5088b000   WindowsTrustedRTProxy   (deferred)             
fffff804`50890000 fffff804`508a5000   pcw        (deferred)             
fffff804`508b0000 fffff804`508bb000   msisadrv   (deferred)             
fffff804`508c0000 fffff804`5092f000   pci        (deferred)             
fffff804`50930000 fffff804`50943000   vdrvroot   (deferred)             
fffff804`50950000 fffff804`50983000   pdc        (deferred)             
fffff804`50990000 fffff804`509a9000   CEA        (deferred)             
fffff804`509b0000 fffff804`509e0000   partmgr    (deferred)             
fffff804`509f0000 fffff804`50a95000   spaceport   (deferred)             
fffff804`50aa0000 fffff804`50aba000   volmgr     (deferred)             
fffff804`50ac0000 fffff804`50b23000   volmgrx    (deferred)             
fffff804`50b30000 fffff804`50b4f000   mountmgr   (deferred)             
fffff804`50b50000 fffff804`50b7e000   storahci   (deferred)             
fffff804`50b80000 fffff804`50c22000   storport   (deferred)             
fffff804`50c30000 fffff804`50c4b000   EhStorClass   (deferred)             
fffff804`50c50000 fffff804`50c6a000   fileinfo   (deferred)             
fffff804`50c70000 fffff804`50cad000   Wof        (deferred)             
fffff804`50cb0000 fffff804`50d17000   WdFilter   (deferred)             
fffff804`50d20000 fffff804`50fbd000   Ntfs       (deferred)             
fffff804`50fc0000 fffff804`50fcd000   Fs_Rec     (deferred)             
fffff804`50fd0000 fffff804`50fe2000   iorate     (deferred)             
fffff804`50ff0000 fffff804`50fff000   aswbuniv   (deferred)             
fffff804`51000000 fffff804`5199b000   FACEIT2    (deferred)             
fffff804`519a0000 fffff804`51b12000   ndis       (deferred)             
fffff804`51b20000 fffff804`51bb4000   NETIO      (deferred)             
fffff804`51bc0000 fffff804`51bf2000   ksecpkg    (deferred)             
fffff804`51c00000 fffff804`51c22000   amdpsp     (deferred)             
fffff804`51c30000 fffff804`51caa000   fwpkclnt   (deferred)             
fffff804`51cb0000 fffff804`51ce0000   wfplwfs    (deferred)             
fffff804`51cf0000 fffff804`51d3c000   aswVmm     (deferred)             
fffff804`51d40000 fffff804`51d53000   aswRvrt    (deferred)             
fffff804`51d60000 fffff804`51d6b000   volume     (deferred)             
fffff804`51d70000 fffff804`51d95000   mup        (deferred)             
fffff804`51da0000 fffff804`52089000   tcpip      (deferred)             
fffff804`52090000 fffff804`52159000   fvevol     (deferred)             
fffff804`52160000 fffff804`521cd000   volsnap    (deferred)             
fffff804`521d0000 fffff804`5221e000   rdyboost   (deferred)             
fffff804`52240000 fffff804`5225c000   disk       (deferred)             
fffff804`52260000 fffff804`522cb000   CLASSPNP   (deferred)             
fffff804`522d0000 fffff804`52300000   aswbidsh   (deferred)             
fffff804`52310000 fffff804`52319000   aswArDisk   (deferred)             
fffff804`5aa00000 fffff804`5aacd000   aswSnx     (deferred)             
fffff804`5aad0000 fffff804`5ab48000   ks         (deferred)             
fffff804`5ab50000 fffff804`5ab65000   filecrypt   (deferred)             
fffff804`5ab70000 fffff804`5ab7e000   tbs        (deferred)             
fffff804`5ab80000 fffff804`5ab8a000   Null       (deferred)             
fffff804`5ab90000 fffff804`5ab9a000   Beep       (deferred)             
fffff804`5aba0000 fffff804`5aba9000   aswKbd     (deferred)             
fffff804`5ac10000 fffff804`5ac2d000   crashdmp   (deferred)             
fffff804`5ac40000 fffff804`5ac4e000   dump_diskdump   (deferred)             
fffff804`5ac80000 fffff804`5acae000   dump_storahci   (deferred)             
fffff804`5acd0000 fffff804`5aced000   dump_dumpfve   (deferred)             
fffff804`5acf0000 fffff804`5ad20000   cdrom      (deferred)             
fffff804`5ad30000 fffff804`5ada3000   aswSP      (deferred)             
fffff804`5b200000 fffff804`5b226000   tdx        (deferred)             
fffff804`5b230000 fffff804`5b240000   TDI        (deferred)             
fffff804`5b250000 fffff804`5b2a9000   netbt      (deferred)             
fffff804`5b2b0000 fffff804`5b2ca000   aswRdr2    (deferred)             
fffff804`5b2d0000 fffff804`5b2e3000   afunix     (deferred)             
fffff804`5b2f0000 fffff804`5b397000   afd        (deferred)             
fffff804`5b3a0000 fffff804`5b3ba000   vwififlt   (deferred)             
fffff804`5b3c0000 fffff804`5b3eb000   pacer      (deferred)             
fffff804`5b3f0000 fffff804`5b470000   aswNetHub   (deferred)             
fffff804`5b480000 fffff804`5b494000   netbios    (deferred)             
fffff804`5b4a0000 fffff804`5b51b000   rdbss      (deferred)             
fffff804`5b520000 fffff804`5b5b4000   csc        (deferred)             
fffff804`5b5c0000 fffff804`5b5d2000   nsiproxy   (deferred)             
fffff804`5b5e0000 fffff804`5b5ed000   npsvctrig   (deferred)             
fffff804`5b5f0000 fffff804`5b600000   mssmbios   (deferred)             
fffff804`5b610000 fffff804`5b61a000   gpuenergydrv   (deferred)             
fffff804`5b620000 fffff804`5b64c000   dfsc       (deferred)             
fffff804`5b670000 fffff804`5b6db000   fastfat    (deferred)             
fffff804`5b6e0000 fffff804`5b6f6000   bam        (deferred)             
fffff804`5b700000 fffff804`5b73b000   aswbidsdriver   (deferred)             
fffff804`5b740000 fffff804`5b795000   aswArPot   (deferred)             
fffff804`5b7a0000 fffff804`5b7ef000   ahcache    (deferred)             
fffff804`5b7f0000 fffff804`5b87c000   Vid        (deferred)             
fffff804`5b880000 fffff804`5b89f000   winhvr     (deferred)             
fffff804`5b8a0000 fffff804`5b8b1000   CompositeBus   (deferred)             
fffff804`5b8c0000 fffff804`5b8cd000   kdnic      (deferred)             
fffff804`5b8d0000 fffff804`5b8e5000   umbus      (deferred)             
fffff804`5b8f0000 fffff804`5b979000   USBXHCI    (deferred)             
fffff804`5b980000 fffff804`5b9c1000   ucx01000   (deferred)             
fffff804`5b9d0000 fffff804`5ba76000   rt640x64   (deferred)             
fffff804`5bfd0000 fffff804`5c341000   dxgkrnl    (deferred)             
fffff804`5c350000 fffff804`5c366000   watchdog   (deferred)             
fffff804`5c370000 fffff804`5c386000   BasicDisplay   (deferred)             
fffff804`5c390000 fffff804`5c3a1000   BasicRender   (deferred)             
fffff804`5c3b0000 fffff804`5c3cc000   Npfs       (deferred)             
fffff804`5c3d0000 fffff804`5c3e1000   Msfs       (deferred)             
fffff804`5dc00000 fffff804`5dc0d000   amdgpio2   (deferred)             
fffff804`5dc10000 fffff804`5dc40000   msgpioclx   (deferred)             
fffff804`5dc50000 fffff804`5dc5c000   wmiacpi    (deferred)             
fffff804`5dc60000 fffff804`5dc9a000   amdppm     (deferred)             
fffff804`5dca0000 fffff804`5dcaa000   amdgpio3   (deferred)             
fffff804`5dcb0000 fffff804`5dcbe000   UEFI       (deferred)             
fffff804`5dcc0000 fffff804`5dcd1000   nvvad64v   (deferred)             
fffff804`5dce0000 fffff804`5dcef000   ksthunk    (deferred)             
fffff804`5dcf0000 fffff804`5dd00000   nvvhci     (deferred)             
fffff804`5dd10000 fffff804`5dd1d000   NdisVirtualBus   (deferred)             
fffff804`5dd20000 fffff804`5dd2c000   swenum     (deferred)             
fffff804`5dd30000 fffff804`5dd34e00   LGBusEnum   (deferred)             
fffff804`5dd40000 fffff804`5dd4c800   LGJoyXlCore   (deferred)             
fffff804`5dd50000 fffff804`5dd5e000   rdpbus     (deferred)             
fffff804`5dd60000 fffff804`5de00000   UsbHub3    (deferred)             
fffff804`5de10000 fffff804`5de1e000   USBD       (deferred)             
fffff804`5de20000 fffff804`5de58000   nvhda64v   (deferred)             
fffff804`5de60000 fffff804`5dece000   HdAudio    (deferred)             
fffff804`5e130000 fffff804`5f802000   nvlddmkm   (deferred)             
fffff804`5f810000 fffff804`5f832000   HDAudBus   (deferred)             
fffff804`5f840000 fffff804`5f8a7000   portcls    (deferred)             
fffff804`5f8b0000 fffff804`5f8d1000   drmk       (deferred)             
fffff804`5f8e0000 fffff804`5f98e000   UcmCxUcsiNvppc   (deferred)             
fffff804`5f990000 fffff804`5f9bc000   UcmCx      (deferred)             
fffff804`5f9c0000 fffff804`5f9ca000   AMDPCIDev   (deferred)             
fffff804`5f9d0000 fffff804`5f9ec000   serial     (deferred)             
fffff804`5f9f0000 fffff804`5f9ff000   serenum    (deferred)             

Unloaded modules:
fffff804`5b650000 fffff804`5b66e000   dam.sys
fffff804`507d0000 fffff804`507e2000   WdBoot.sys
fffff804`52220000 fffff804`52231000   hwpolicy.sys
 

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