Windows 10 WHEA_UNCORRECTABLE_ERROR hatası

İşletim sistemi
Windows 10

AZEMCRY

Hectopat
Katılım
11 Mart 2022
Mesajlar
181
Daha fazla  
Cinsiyet
Erkek
RAM
Xpg d41 2x8GB 3600 mhz CL18
SSD veya HDD modeli
Crucial p2 1tb m2 ssd
Ekran kartı
PowerColor Red Devil RX 6750 XT 12GB
Anakart
Asus Prime B550M-A
İşlemci
AMD R7 5700X
Arkadaşlar merhaba. Dün Steam'den oyun oynuyordum bir anda mavi ekran yedim. Bilgisayarda virüs yoktu ve mavi ekran yediğim zaman driverlar falan günceldi sonra format attım format atarkende mavi ekran verdi ama bir şekilde sıfırladım formatladım. Sizden ricam minidump dosyamı kontrol edebilir misiniz? Sorunu bulabilir misiniz?

 
Son düzenleyen: Moderatör:
BIOS güncelle.


Chipset sürücüsünü Denetim Masası'ndan kaldır PC yeniden başlat ve alttaki sürücüyü indirip kurun.


Realtek Ethernet sürücüsünü güncelle.


Soruna asıl sebep olan ise işlemci görünüyor.

" AuthenticAMD.sys " dosyası AMD ile alakalı bir sürücü SYS dosyasıdır. Hatanın derinlerine inerseniz işlemciden kaynaklandığını görebiliyoruz.

İşlemci üzerinden herhangi bir overclock işlemi yapmadığını düşünüyorum. BIOS'ta göremedim.

PC kapatın dikkatli bir şekilde işlemciyi anakart üzerinden yavaşça hassas bir şekilde sökün ve işlemci pinlerinde bir yamukluk vs. var mı diye bir inceleyin. Eğer yoksa tekrar dikkatli bir şekilde işlemciyi takın ve PC'yi açın eğer yeniden mavi ekran alırsan işlemciye garantiye gönderin.

Kod:
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff9a85ae9e6028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 00000000bc800800, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000060c0859, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION                ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that     ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: hal!_WHEA_PROCESSOR_GENERIC_ERROR_SECTION                ***
***                                                                   ***
*************************************************************************

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3390

    Key  : Analysis.Elapsed.mSec
    Value: 4222

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 359

    Key  : Analysis.Init.Elapsed.mSec
    Value: 11223

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 85

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x124

    Key  : Failure.Bucket
    Value: 0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys

    Key  : Failure.Hash
    Value: {035dcc87-485b-74b3-1c1b-ee50cb0c2865}

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1


BUGCHECK_CODE:  124

BUGCHECK_P1: 0

BUGCHECK_P2: ffff9a85ae9e6028

BUGCHECK_P3: bc800800

BUGCHECK_P4: 60c0859

FILE_IN_CAB:  080223-5718-01.dmp

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

STACK_TEXT: 
ffffbd00`b6a94938 fffff804`132b783a     : 00000000`00000124 00000000`00000000 ffff9a85`ae9e6028 00000000`bc800800 : nt!KeBugCheckEx
ffffbd00`b6a94940 fffff804`118415b0     : 00000000`00000000 ffff9a85`ae9e6028 ffff9a85`a83e1a20 ffff9a85`ae9e6028 : nt!HalBugCheckSystem+0xca
ffffbd00`b6a94980 fffff804`133b9b0e     : 00000000`00000000 ffffbd00`b6a94a29 ffff9a85`ae9e6028 ffff9a85`a83e1a20 : PSHED!PshedBugCheckSystem+0x10
ffffbd00`b6a949b0 fffff804`132b9161     : ffff9a85`ae5f1900 ffff9a85`ae5f1900 ffff9a85`a83e1a70 ffff9a85`a83e1a20 : nt!WheaReportHwError+0x46e
ffffbd00`b6a94a90 fffff804`132b94d3     : 00000000`00000002 ffff9a85`a83e1a70 ffff9a85`a83e1a20 00000000`00000002 : nt!HalpMcaReportError+0xb1
ffffbd00`b6a94c00 fffff804`132b93b0     : ffff9a85`a8126170 00710065`00000000 ffffbd00`b6a94e00 006c006e`00490020 : nt!HalpMceHandlerCore+0xef
ffffbd00`b6a94c50 fffff804`132b88f5     : ffff9a85`a8126170 ffffbd00`b6a94ef0 00000000`00000000 00530020`00320025 : nt!HalpMceHandler+0xe0
ffffbd00`b6a94c90 fffff804`132bb0b5     : ffff9a85`a8126170 000d0033`00250020 00010080`0000000a 0050004b`0044004e : nt!HalpHandleMachineCheck+0xe9
ffffbd00`b6a94cc0 fffff804`13310bc9     : 00740070`00610064 0020003a`00720065 00650074`006e0049 00630061`00660072 : nt!HalHandleMcheck+0x35
ffffbd00`b6a94cf0 fffff804`1320ccba     : 00640041`00200031 00650074`00700061 00320025`00200072 00610074`00530020 : nt!KiHandleMcheck+0x9
ffffbd00`b6a94d20 fffff804`1320c977     : 00000000`00000000 fffff804`1320c8ac ffffbd00`b6700180 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffbd00`b6a94e60 fffff804`1331d8f6     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x277
ffff860f`48206690 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGetHeteroThreadQos+0xde


MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_0_AuthenticAMD_PROCESSOR__UNKNOWN_IMAGE_AuthenticAMD.sys

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {035dcc87-485b-74b3-1c1b-ee50cb0c2865}

Followup:     MachineOwner
---------
 
@lazye merhaba bugün bilgisayarı teknik servise kargolattım onlara ne söylememi önerirsiniz.
 
Yazdığım şeyleri söyleyebilirsin işlemci ile alakalı sorun gözüküyor.
 
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