Roblox tarafından 2 doğrulama faktörü kapatıldı az önce ve giremiyorum. Hesabıma şifre değişmiş.
Az önce destek geri dönüş yaptı. Hesabınızı güvenceye aldık aşağıdaki talimatları uygulayın gibisinden bir mesaj attı. Onlar yapmış bu işlemi.
Hesabıma nasıl gireceğimi anlamadım.
Kian (Roblox)
Mar 5, 2024, 3:17 AM PST
Hi Omer,
Thank you for contacting Roblox Customer Support.
Currently, Roblox is only able to provide support in Brazilian Portuguese, English, French, German, Italian, Japanese, Korean, Russian, Spanish, Indonesian, Simplified Chinese, and Traditional Chinese. For further assistance, please use a translation service or ask a relative or friend for further help.
As a follow up measure we will use a translation app, such as Google Translate, to assist us in reading your message. If we are able to understand your Roblox concern, we will follow up with your inquiry in this message.
Moreover, I have successfully secured the Roblox user account "omerprotrking" with the email address you’re using to contact us.
Please read below for information on how to regain access to the account, ensure that it remains secure, and what to do if Robux or items were lost.
How to Regain Access to the Account and Ensure it Remains Secure
If someone else has accessed the account, please rest assured that they do not have access to your billing or payment information. This information is not visible in account settings.
Things were Changed or Taken from the Account. How Do I Get Them Back?
While Roblox does not have a tool to immediately roll back an account, we do have a restores team that works diligently to return what they can to an account that has been compromised. Please remember, account restores are a one-time courtesy.
- To get the restoration process started, please do the following:
- Log into the account
- Go to the Transactions tab of the Trade page
- Take a screenshot of the trades/transactions that were made while compromised
- Mark or indicate the specific trades/transactions in the screenshot
- Reply to this message with the screenshots attached in order for us to review
- If group ownership was lost or your group name was changed, please provide us with a link to the group(s)
- If the birth date of the account was changed while compromised, please provide the correct birth date
Note: Instructions on how to make a screenshot can be found here. Please attach these files in a .jpg or .png format when you reply to this message or our team may not be able to view them.
Sincerely,
Kian
Customer Support
Roblox Support |
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Yardım edin türkçeye çevirsemde bir şey anlamadım. Hesabıma giremiyorum.
