Aynı şekilde ben de dönüp duruyorum 28'inde Doom'la Monster Hunter Word aldım karta 27 saat boyunca kastım şimdi oyuna giremiyorum ve başka oyunda oynamak istemiyorum ve Mastercard'a Instagram hesabına yazdım adam dedi bizim böyle bir durum yapamıyoruz bu durum Steam'le alakalı bence adamlar bunu yazdı bana ingilzceye siz cevirin isterseniz.
Hi again. Thanks for getting back to us, and sorry to read. Please Note, Mastercard's chargeback process is for banks to make use of on behalf of consumer cardholders and the shops and businesses they represent, in settling a dispute. We (Mastercard) do not maintain cardholder account data as we are the Technology and network providers for banks and financial institutions. We do occasionally make changes to our chargeback rules and it's for our banking partners to follow them. On this basis, Mastercard can't give a clear view on cases with limited information, they must GO through the chargeback process, and your bank will represent your interest in the disputed transaction. Please contact the bank/issuer of your Card for assistance. Their contact details can be found on the back of the Card along with their web site. Additionally, we recommend trying your issuer VIA their social Media channels (should they have One). Hope your issue gets resolved soon. Thanks, ^gs
