Çözüldü Ryzen 7 4800H laptop mavi ekran veriyor

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İşletim sistemi
Windows 10

HarS

Femtopat
Katılım
27 Nisan 2021
Mesajlar
28
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Erkek
Oyun dışında laptopumu kullanırken siyah ekran veya mavi ekran alıyorum, oyun oynarken hiçbir şey olmuyor ama laptopun başında değilken 10 15 dakika arasında ekranı siyah oluyor (alttan sahne ışığı gibi ışık geliyor). Laptopumun başında iken ise çok nadir oluyor, kullanırken 2 defa denk geldim ama yalnız bıraktığım zaman siyah ekran oluyor.

DMP dosyalarım aşağıdaki linktedir:

Laptopumun özellikleri:
NVIDIA 1660 Ti ekran kartı
8 GB RAM
Ryzen 7 4800H işlemci
480GB NVMe SSD.
 
Çözüm
Harici ekran kartı sürücünüzü de güncellediniz mi? Ayrıca AMD'nin sitesinden chipset sürücülerinizi de güncellemeyi unutmayın.

Teşekkürler öncelikle, sürücülerimi komple güncelledim(ağ kartı, hem işlemci hem NVIDIA ekran kartımı, chip set vb.) Şimdi garantiye göndereceğim. Konuya ilgi gösteren herkese teşekkür ederim.
Merhabalar.
Garantiye yolladım, anakartımı değiştirdiler sorunum çözüldü. Konuyu gören, okuyan ve yardımcı olan herkese çok teşekkür ederim.
Saygılar.
Yeni dump dosyasını paylaşın.
Buyurun
Yeni dump dosyasını paylaşın.
güncellemeyi yaptıktan sonra bayağı bir sonra gitmedi ekranım bilgisayarın yanından gittim bu süre zarfında sonra ise yine aynı hatayı aldım tekrar açtığımdaysa biraz daha hızlı siyah ekran verdi.
Şimdide /stopcode yazıp %100 olduktan sonra açılan bir mavi ekran aldım.
 
Son düzenleme:
Oyun oynarken hiçbir sıkıntı yaşamıyorum ama bilgisayarın yanında değilken, yani kullanmadığımda siyah ekran oluyor. Veya başındayken...
 
Son düzenleyen: Moderatör:
Aşağıdaki LAN sürücüsünü ve Wi-Fi sürücüsünü kurup tekrar dener misiniz? Ek olarak BIOS sürümünüzü de yükseltmeniz yararınıza olacaktır.

LAN: https://dlcdnets.asus.com/pub/ASUS/...essLan_DCH_Realtek_B_V2024.0.10.121_19564.exe

Wi-Fi: https://dlcdnets.asus.com/pub/ASUS/...radiocontroldriver_ASUS_Z_V1.0.0.13_12972.exe

EZ Flash BIOS: https://dlcdnets.asus.com/pub/ASUS/GamingNB/FA506IU/FA506IUAS316.zip

[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8062bb81cf0, The address that the exception occurred at
Arg3: fffff8062c46ba58, Parameter 0 of the exception
Arg4: fffff8062c482920, Parameter 1 of the exception

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 6687

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 26009

Key : Analysis.Init.CPU.mSec
Value: 1406

Key : Analysis.Init.Elapsed.mSec
Value: 6951

Key : Analysis.Memory.CommitPeak.Mb
Value: 76

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 1e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8062bb81cf0

BUGCHECK_P3: fffff8062c46ba58

BUGCHECK_P4: fffff8062c482920

WRITE_ADDRESS: fffff806290fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
fffff8062c482920

EXCEPTION_PARAMETER1: fffff8062c46ba58

EXCEPTION_PARAMETER2: fffff8062c482920

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
fffff806`2c4820a8 fffff806`2890f08f : 00000000`0000001e ffffffff`c0000005 fffff806`2bb81cf0 fffff806`2c46ba58 : nt!KeBugCheckEx
fffff806`2c4820b0 fffff806`28811f76 : fffff806`2c482920 fffff806`287038a5 fffff806`2c46bc90 fffff806`2bb81cf0 : nt!KiFatalFilter+0x1f
fffff806`2c4820f0 fffff806`287cc0f2 : fffff806`00000002 fffff806`284d8e34 fffff806`2c468000 fffff806`2c46e000 : nt!KeExpandKernelStackAndCalloutInternal$filt$0+0x16
fffff806`2c482130 fffff806`287fed02 : fffff806`284d8e34 fffff806`2c482710 fffff806`287cc050 00000000`00000000 : nt!_C_specific_handler+0xa2
fffff806`2c4821a0 fffff806`2872bff7 : fffff806`2c482710 00000000`00000000 fffff806`2c46cf50 fffff806`28754518 : nt!RtlpExecuteHandlerForException+0x12
fffff806`2c4821d0 fffff806`2872abe6 : fffff806`2c46ba58 fffff806`2c482e20 fffff806`2c46ba58 00000000`00000002 : nt!RtlDispatchException+0x297
fffff806`2c4828f0 fffff806`287f6cd2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x186
fffff806`2c482fb0 fffff806`287f6ca0 : fffff806`28807ea5 ffffc005`a885ed50 ffffc005`94da88e8 00000000`00000000 : nt!KxExceptionDispatchOnExceptionStack+0x12
fffff806`2c46b918 fffff806`28807ea5 : ffffc005`a885ed50 ffffc005`94da88e8 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatchOnExceptionStackContinue
fffff806`2c46b920 fffff806`28803be0 : fffff806`2c46bbf0 00000000`000001b0 00000000`00000001 ffffc005`00000000 : nt!KiExceptionDispatch+0x125
fffff806`2c46bb00 fffff806`2bb81cf0 : 00000000`00001001 00000000`00000fff 00000000`00000020 ffffc005`a885ef4c : nt!KiGeneralProtectionFault+0x320
fffff806`2c46bc90 fffff806`2bb8f4c6 : ffffc005`a6c2da80 ffffc005`a80bda20 ffffc005`a2d45150 00000000`00000000 : tcpip+0x11cf0
fffff806`2c46bf40 fffff806`2bb858fe : 00000000`00000000 fffff806`2bba3e24 ffffc005`94da89c8 00000000`00000007 : tcpip+0x1f4c6
fffff806`2c46c3a0 fffff806`2bb84b1f : 00000000`00000028 ffffc005`94dd6000 00000000`9844b0c0 ffffc005`94dd6000 : tcpip+0x158fe
fffff806`2c46c5f0 fffff806`2bb83ba8 : 00000000`0005a2ad fffff806`2bd6ec00 00000000`2061af67 fffff806`2bd69598 : tcpip+0x14b1f
fffff806`2c46c8a0 fffff806`2bbe9b42 : ffffc005`940ff370 00000000`0000bb01 00000000`00000000 ffffc005`94dd6001 : tcpip+0x13ba8
fffff806`2c46c990 fffff806`2bbaa710 : ffffc005`98b07030 fffff806`2c46c740 00000000`00000000 ffffc005`93ef8420 : tcpip+0x79b42
fffff806`2c46c9d0 fffff806`2bba705b : 00000000`00000001 00000000`00000000 00000000`00000000 ffffc005`94dd6000 : tcpip+0x3a710
fffff806`2c46cab0 fffff806`2bba65df : fffff806`2bd69230 ffffc005`94d5b8a0 ffffc005`94dd6000 00000000`00000000 : tcpip+0x3705b
fffff806`2c46cbb0 fffff806`2bba38ec : ffffc005`98a1cb10 ffffc005`98b07030 00000000`00000001 00000000`00000000 : tcpip+0x365df
fffff806`2c46ccd0 fffff806`2bbf013f : ffffc005`98b07030 00000000`00000000 fffff806`2c46cda1 00000000`00000000 : tcpip+0x338ec
fffff806`2c46cd00 fffff806`2bbef73c : 00000000`00000001 ffffc005`9c86e800 fffff806`2bbe2b40 fffff806`2c46d0dc : tcpip+0x8013f
fffff806`2c46ce00 fffff806`28754518 : ffffc005`938fea20 00000000`00000002 fffff806`29127600 fffff806`2c46d0f8 : tcpip+0x7f73c
fffff806`2c46cf50 fffff806`2875448d : fffff806`2bbef5c0 fffff806`2c46d0f8 ffffc005`939fa050 fffff806`2bd326d4 : nt!KeExpandKernelStackAndCalloutInternal+0x78
fffff806`2c46cfc0 fffff806`2bbe26dd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0x1d
fffff806`2c46d000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip+0x726dd


SYMBOL_NAME: tcpip+11cf0

MODULE_NAME: tcpip

IMAGE_NAME: tcpip.sys

IMAGE_VERSION: 10.0.19041.928

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 11cf0

FAILURE_BUCKET_ID: 0x1E_c0000005_tcpip!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {f0660295-dca0-87ec-e8bb-9e7ef82578b0}

Followup: MachineOwner
---------[/CODE]
 
Aşağıdaki LAN sürücüsünü ve Wi-Fi sürücüsünü kurup tekrar dener misiniz? Ek olarak BIOS sürümünüzü de yükseltmeniz yararınıza olacaktır.

LAN: https://dlcdnets.asus.com/pub/ASUS/...essLan_DCH_Realtek_B_V2024.0.10.121_19564.exe

Wi-Fi: https://dlcdnets.asus.com/pub/ASUS/...radiocontroldriver_ASUS_Z_V1.0.0.13_12972.exe

EZ Flash BIOS: https://dlcdnets.asus.com/pub/ASUS/GamingNB/FA506IU/FA506IUAS316.zip

[CODE title="Dökümler"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck. Usually the exception address pinpoints.
the driver/function that caused the problem. Always note this address.
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled.
Arg2: fffff8062bb81cf0, The address that the exception occurred at.
Arg3: fffff8062c46ba58, Parameter 0 of the exception.
Arg4: fffff8062c482920, Parameter 1 of the exception.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 6687.

Key : Analysis.DebugAnalysisManager
Value: Create.

Key : Analysis.Elapsed.mSec
Value: 26009.

Key : Analysis.Init.CPU.mSec
Value: 1406.

Key : Analysis.Init.Elapsed.mSec
Value: 6951.

Key : Analysis.Memory.CommitPeak.Mb
Value: 76.

Key : WER.OS.Branch
Value: vb_release.

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

BUGCHECK_CODE: 1e.

BUGCHECK_P1: ffffffffc0000005.

BUGCHECK_P2: fffff8062bb81cf0.

BUGCHECK_P3: fffff8062c46ba58.

BUGCHECK_P4: fffff8062c482920.

WRITE_ADDRESS: fffff806290fb390: Unable to get MiVisibleState.
Unable to get NonPagedPoolStart.
Unable to get NonPagedPoolEnd.
Unable to get PagedPoolStart.
Unable to get PagedPoolEnd.
unable to get nt!MmSpecialPagesInUse
fffff8062c482920.

EXCEPTION_PARAMETER1: fffff8062c46ba58.

EXCEPTION_PARAMETER2: fffff8062c482920.

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System.

STACK_TEXT:
fffff806`2c4820a8 fffff806`2890f08f : 00000000`0000001e ffffffff`c0000005 fffff806`2bb81cf0 fffff806`2c46ba58 : nt!KeBugCheckEx
fffff806`2c4820b0 fffff806`28811f76 : fffff806`2c482920 fffff806`287038a5 fffff806`2c46bc90 fffff806`2bb81cf0 : nt!KiFatalFilter+0x1f
fffff806`2c4820f0 fffff806`287cc0f2 : fffff806`00000002 fffff806`284d8e34 fffff806`2c468000 fffff806`2c46e000 : nt!KeExpandKernelStackAndCalloutInternal$filt$0+0x16
fffff806`2c482130 fffff806`287fed02 : fffff806`284d8e34 fffff806`2c482710 fffff806`287cc050 00000000`00000000 : nt!_C_specific_handler+0xa2
fffff806`2c4821a0 fffff806`2872bff7 : fffff806`2c482710 00000000`00000000 fffff806`2c46cf50 fffff806`28754518 : nt!RtlpExecuteHandlerForException+0x12
fffff806`2c4821d0 fffff806`2872abe6 : fffff806`2c46ba58 fffff806`2c482e20 fffff806`2c46ba58 00000000`00000002 : nt!RtlDispatchException+0x297
fffff806`2c4828f0 fffff806`287f6cd2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x186
fffff806`2c482fb0 fffff806`287f6ca0 : fffff806`28807ea5 ffffc005`a885ed50 ffffc005`94da88e8 00000000`00000000 : nt!KxExceptionDispatchOnExceptionStack+0x12
fffff806`2c46b918 fffff806`28807ea5 : ffffc005`a885ed50 ffffc005`94da88e8 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatchOnExceptionStackContinue
fffff806`2c46b920 fffff806`28803be0 : fffff806`2c46bbf0 00000000`000001b0 00000000`00000001 ffffc005`00000000 : nt!KiExceptionDispatch+0x125
fffff806`2c46bb00 fffff806`2bb81cf0 : 00000000`00001001 00000000`00000fff 00000000`00000020 ffffc005`a885ef4c : nt!KiGeneralProtectionFault+0x320
fffff806`2c46bc90 fffff806`2bb8f4c6 : ffffc005`a6c2da80 ffffc005`a80bda20 ffffc005`a2d45150 00000000`00000000 : tcpip+0x11cf0
fffff806`2c46bf40 fffff806`2bb858fe : 00000000`00000000 fffff806`2bba3e24 ffffc005`94da89c8 00000000`00000007 : tcpip+0x1f4c6
fffff806`2c46c3a0 fffff806`2bb84b1f : 00000000`00000028 ffffc005`94dd6000 00000000`9844b0c0 ffffc005`94dd6000 : tcpip+0x158fe
fffff806`2c46c5f0 fffff806`2bb83ba8 : 00000000`0005a2ad fffff806`2bd6ec00 00000000`2061af67 fffff806`2bd69598 : tcpip+0x14b1f
fffff806`2c46c8a0 fffff806`2bbe9b42 : ffffc005`940ff370 00000000`0000bb01 00000000`00000000 ffffc005`94dd6001 : tcpip+0x13ba8
fffff806`2c46c990 fffff806`2bbaa710 : ffffc005`98b07030 fffff806`2c46c740 00000000`00000000 ffffc005`93ef8420 : tcpip+0x79b42
fffff806`2c46c9d0 fffff806`2bba705b : 00000000`00000001 00000000`00000000 00000000`00000000 ffffc005`94dd6000 : tcpip+0x3a710
fffff806`2c46cab0 fffff806`2bba65df : fffff806`2bd69230 ffffc005`94d5b8a0 ffffc005`94dd6000 00000000`00000000 : tcpip+0x3705b
fffff806`2c46cbb0 fffff806`2bba38ec : ffffc005`98a1cb10 ffffc005`98b07030 00000000`00000001 00000000`00000000 : tcpip+0x365df
fffff806`2c46ccd0 fffff806`2bbf013f : ffffc005`98b07030 00000000`00000000 fffff806`2c46cda1 00000000`00000000 : tcpip+0x338ec
fffff806`2c46cd00 fffff806`2bbef73c : 00000000`00000001 ffffc005`9c86e800 fffff806`2bbe2b40 fffff806`2c46d0dc : tcpip+0x8013f
fffff806`2c46ce00 fffff806`28754518 : ffffc005`938fea20 00000000`00000002 fffff806`29127600 fffff806`2c46d0f8 : tcpip+0x7f73c
fffff806`2c46cf50 fffff806`2875448d : fffff806`2bbef5c0 fffff806`2c46d0f8 ffffc005`939fa050 fffff806`2bd326d4 : nt!KeExpandKernelStackAndCalloutInternal+0x78
fffff806`2c46cfc0 fffff806`2bbe26dd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeExpandKernelStackAndCalloutEx+0x1d
fffff806`2c46d000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip+0x726dd

SYMBOL_NAME: tcpip+11cf0

MODULE_NAME: tcpip.

IMAGE_NAME: tcpip.sys

IMAGE_VERSION: 10.0.19041.928

STACK_COMMAND: .thread ; .cxr ; kb.

BUCKET_ID_FUNC_OFFSET: 11cf0.

FAILURE_BUCKET_ID: 0x1E_c0000005_tcpip!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release.

OSPLATFORM_TYPE: x64.

OSNAME: Windows 10.

FAILURE_ID_HASH: {f0660295-dca0-87ec-e8bb-9e7ef82578b0}

Followup: MachineOwner.
---------[/CODE]

Merhabalar.
Öncelikle dediğiniz her şeyi uyguladım, bilgisayarımı denemek için içeri gittim, ekran kapatmasını 15 dakikaya ayarlamıştım. Geri geldiğimde ekranı kapatmaya almış 1 ya da 1.5 saat sonra baktığımda ise siyah ekrandı ve faremin ışığı yanmıyor ve ekranı uyandırmaya çalıştığımdaysa herhangi bir sonuç alamadım, yeni DMP dosyası oluştu mu diye bakayım dedim oda oluşmamış.
@Recep Baltaş @Enes3078 @Ma'at
 

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