Geçenlerde steam hesabım çalınmıştı.Ticket attım.7 gün sonra bu mesaj geldi:
Hello Emre,
Thank you for contacting Steam Support.
We apologize for the delay.
Your account security appears to have been compromised.
You must do the following to ensure that the account is secure before it will be enabled again:
1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.
2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you no longer have access to the email that is associated with your account, please reply with your new email address.
3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.
4) Before entering your Steam account information into *any* website, ensure that the website's address begins with "https://steamcommunity.com/..." or "https://store.steampowered.com/..." Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.
The account will remain locked until you have completed the list above (in the order provided).
Please notify us when you have completed the checklist. We will enable the account and reset your password.
bu mesajda dediklerini yaptım şifre sıfırlanması için ne yapmam gerekir ?
Hello Emre,
Thank you for contacting Steam Support.
We apologize for the delay.
Your account security appears to have been compromised.
You must do the following to ensure that the account is secure before it will be enabled again:
1) Scan your computer for viruses, key loggers, spyware, and other malicious code with a virus scan utility that has the most recent virus definitions.
2) Change your SteamPowered.com Support Account password and the password for the e-mail account you are using to contact Support. If you no longer have access to the email that is associated with your account, please reply with your new email address.
3) In the future, ensure that you do not log in to your Steam account on a public computer, such as a net café or LAN center. Only use your Steam account on a computer that you have regularly secured with the method that was provided in step 1.
4) Before entering your Steam account information into *any* website, ensure that the website's address begins with "https://steamcommunity.com/..." or "https://store.steampowered.com/..." Any website that does not match this pattern is a phishing website designed to steal your account information. Many phishing websites claim to be Steam forum posts or offer free Steam games or in-game items. They are often linked via chat or comments from an unknown user or a friend's account that has already been hijacked.
The account will remain locked until you have completed the list above (in the order provided).
Please notify us when you have completed the checklist. We will enable the account and reset your password.
bu mesajda dediklerini yaptım şifre sıfırlanması için ne yapmam gerekir ?
